Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

Evelyn W.: How do I remove this from my facebook page, Canadian tire is one of the worst places to shop or have any work done on your vehicle. Yea I now have airconditioning, thanks to someone is a backyard mechanic and it cost me $40.00. He said Canadian tire should have been able to determine the leak, fix it and recharge the system which is exactly what he did in one hour. With Canadian tire it took 3 months of them telling me it was fixed and at least 10hours of my valuable time and still no airconditioning. JUST SAY NO TO CANADAIAN TIRE.

What's needed for a road trip?

Gord P.: Not Canadian tire money thats your sure or your guys ripping off every woman that goes to get there car fixed at your stores l.don't no.how you man can look at your.selfs in the morning

Incompetent:


Victoria P.: I recently had a terrible experience with Canadian Tire. I took my car in to the automotive shop because it was making noise. they said it was the breaks, they replaced them cost $400. took the car home still making the exact same noise. took it back the next day, they had it all day and said it was a different issue. another $400. its been a week since then and the noise is slowly getting louder. I now will be taking my car somewhere else since the mechanics at Canadian Tire in Woodbridge on hwy 7 obviously have no idea what they are doing. they should not have an automotive department if they cannot hire qualified people to work in it.

CT even sucks at repairs of auto-related accessories that they, themselves, assembled incorrectly:

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Brian D.W.:

I just purchased an $849.00 trailer from the Cold Lake Canadian Tire today, (Plus $100.00 assembly which the sales lad told me they just started charging this year).

There was an issue with the signal lights not responding for the five pin flat connector.

I also purchased the ball, locking pin and the hitch bar bringing my new trailer up to over a grand. Then went back to see if they could test the trailer electrical connection to see if maybe the wires had been crossed during the assembly, (which I mentioned I paid $100 extra for).

The servicing manager told me that I could purchase some sort of tester and check it myself, and that I should start with testing my 2013 Ford escape which I've had for a week first.

I asked if they couldn't just get a mechanic to test the trailer wiring to rule that possibility out, as I just paid over a grand for it, including the assembly charge.

He told me that assembly did not cover electrical, and that I would have to buy the tester and do it myself.

So, I asked him if I did purchase the tester and we determined that the vehicle electrical was working well, and it did turn out to be the trailer wiring that was the problem, would they refund the tester. He said no.

I must admit that the service manager remained calm and polite during the entire interaction, though I began to feel increasingly irritated and "Ripped Off" by Canadian Tire.

"So,", I continued, "what would Canadian Tire do for me if it turned out that the trailer wiring was faulty?", to which he replied, "Well, considering that it's so new, it would just be easier to exchange the trailer."

I said that rather than purchase the $14.00 tester on top of the grand plus I'd just spent on the trailer, I'll go down to the registry office tomorrow to see if they will refund the $110.00 I spent on registering a plate for the trailer and return it tomorrow.

I really think the fellow was amused with the entire interaction, and really has no concern for the customers or Canadian Tires good name and reputation.

This is the second incident that I experienced at the Cold Lake Canadian Tire. The first incident occurred two years ago when I arrived in Cold Lake, and had my vehicle safety inspected there, only to receive a letter from the government letting me know that the mechanic was not qualified to inspect my vehicle at that time and I would have to get it inspected again. Canadian Tire made good for the administrative charge from the registry office downtown, however on getting it inspected again, I had to purchase two new timers in order for it to pass.

I know Cold Lake has slim pickings for good employees, however there is no need to chase customers away by nickle and diming them to death.

I'll hold out on bringing the trailer back for a couple days, as I'm hoping Canadian Tire will do the right thing and just test the trailer they sold me as a safety precaution, without additional charge.

Not as detailed as I'd like, but still lots of fun!


Keith M.: Canadian tire sucks!!!!! and there auto services are worse then monkeys banging on cars with rocks

More car woes:

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John N.F: Sorry for posting the truthl.

I just wanted to advise everyone that it is better not to repair your vehicle in Canadian Tire because:
1) They don’t know “What is the cause of the problem?”
2) They don’t know “How to fix the problem?”

3) They don’t know “How to deal with the customer?”
4) They don’t know “How to respect the customer?”
5) They are LIARS and They don’t say the truth to the customer.

I just had the worst customer experience I have ever had through my whole life during this week in Canadian Tire.

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Gee, shouldn't he contact "Customer Service"?


John N.F.: I did already

Here's is all that Brian D.W. has gotten back so far:

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On Wednesday, June 12, 2013, Canadian Tire Customer Service wrote:
Dear Sir/Madam,

Thank you for your recent e-mail to Customer Service.

Your feedback is very important to us. We are working diligently to respond to your e-mail as quickly as possible. You can expect to receive a response from one of our Customer Service Representatives shortly.

This automated response is your acknowledgement that on 2013-06-12 22:26:33.413 EST we received your e-mail. Should your inquiry be urgent, you can choose to contact our office at the telephone number listed below. Please be sure to quote your tracking number 548784 .

Sincerely,

Corporate Customer Relations
Canadian Tire Corporation, Limited
1-800-387-8803


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Here is his follow-up:


Brian D. W.: My time is limited, as I will be driving across the country very shortly with "A Trailer", shortly. It is currently unsafe for me to tow the trailer with non-functioning lights across the city back to Canadian Tire. I can send you a video I've taken displaying how these non-functioning lights fail to react when the brake and signal lights in the vehicle are used if you like.

Not a detailed story, but a response to Crappy Tire's latest attempt to push their Crappy automotive repair services:


Chase B.: Here we go again. I wouldn't take any vehicle to your mechanics if you payed me!

Oh-oh!

I bet Ashley was upset when she posted the FIRST message - now she's boiling over!


Ashley K.: so u remove upset customer posts now? explain to me how your mechanics can break a piece and then charge us? can u say BBB?