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Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

  1. #411
    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Aniz L.: It's only a matter of time before people realize you cannot take your car to Canadian Tire. They will rip you apart and laugh when you leave. I own a tire shop and have heard dozens and dozens of horror stories. Find a good local garage and you will save yourself time and money. These people are crooks and hire 13 year old kids to work in the garage. Beware!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    The good news seems to be, that sometimes Head Office will intervene with automotive repairs:


    http://blog.daveg.ca/2011/04/28/cana...epair-problem/

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    A rather lengthy story, about a man who paid extra to have a diagnostic inspection, and agreed to the suggested repairs, but then (surprise!) the repairs didn't work and he was asked to pay even more:


    https://www.canadiantiresucks.net/ca....html#post9442

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Quote Originally Posted by CTH8R View Post
    A rather lengthy story, about a man who paid extra to have a diagnostic inspection, and agreed to the suggested repairs, but then (surprise!) the repairs didn't work and he was asked to pay even more:


    https://www.canadiantiresucks.net/ca....html#post9442
    About all he's likely to get:


    Babak K.: after long story my car is still there and i am externally disappointed sent an email to customer service on 22-Aug and no one get back to me since now. Re: Bad Customer Service & Poor Skills on Auto Center [#580949]
    1 message
    Canadian Tire Customer Service <customerservice@canadiantire.egain.net> Fri, Aug 23, 2013 at 7:18 AM
    Reply-To: customerservice@canadiantire.egain.net
    To: sorouri@gmail.com
    Dear Sir/Madam,
    Thank you for your recent e-mail to Customer Service.
    Your feedback is very important to us. We are working diligently to respond to your e-mail as quickly as possible.
    You can expect to receive a response from one of our Customer Service Representatives shortly.
    This automated response is your acknowledgement that on 2013-08-23 07:17:18.713 EST we received your email. Should your inquiry be urgent, you can choose to contact our office at the telephone number listed below.
    Please be sure to quote your tracking number 580949 .
    Sincerely,
    Corporate Customer Relations
    Canadian Tire Corporation, Limited

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Sage advice:


    Barry W.: Don't get your car or any vehicle fix there,used to drive tow truck and customers always complained how much of a rip off they are,and their problems were never fixed and left with a hefty bill.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Quote Originally Posted by CTH8R View Post
    About all he's likely to get:


    Babak K.: after long story my car is still there and i am externally disappointed sent an email to customer service on 22-Aug and no one get back to me since now. Re: Bad Customer Service & Poor Skills on Auto Center [#580949]
    1 message
    Canadian Tire Customer Service <customerservice@canadiantire.egain.net> Fri, Aug 23, 2013 at 7:18 AM
    Reply-To: customerservice@canadiantire.egain.net
    To: sorouri@gmail.com
    Dear Sir/Madam,
    Thank you for your recent e-mail to Customer Service.
    Your feedback is very important to us. We are working diligently to respond to your e-mail as quickly as possible.
    You can expect to receive a response from one of our Customer Service Representatives shortly.
    This automated response is your acknowledgement that on 2013-08-23 07:17:18.713 EST we received your email. Should your inquiry be urgent, you can choose to contact our office at the telephone number listed below.
    Please be sure to quote your tracking number 580949 .
    Sincerely,
    Corporate Customer Relations
    Canadian Tire Corporation, Limited

    Oh-oh!

    Guess who's taking their horror-story to Yelp?

    http://www.yelp.ca/biz/canadian-tire...ntres-oakville
    Last edited by CTH8R; September 11th, 2013 at 07:45 PM.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Mo O.C.: Never ever take your car to Canadian Tire. They don't know what they're doing. They hire people other garages don't want. Once they left the oil stopper off my friend's car and ceased his engine. Another time they put the wrong carborator in my brother-in-law's car (forced it in wrong size) and fouled up his engine. Both cases they didn't make amends. And apparently they work on commission (don't know if that's true - but if it is, they always would manage to find something wrong, if you know what I mean..) My dad was a Class-A mechanic and trust me, real mechanics laugh (and cringe) at the auto service department at Canadian Tire..

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Jim M.: Absolutely no respect for Canadian Tire. NEVER EVER use their Automotive Service dept. for car repairs! Given an estimate of nearly $1200.00 to repair a front end wobble. The Ford dealership across the parking lot charged $347.00 for a tie rod end replacement. Included in that price was an Oil Change and Oil filter replacement.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    A follow-up from Babak:



    i call the customer service talk to Sandra was very polite and nice and sorry for what happening however mention that it is out of there hand so absolutely i need to take the case to the court here you guys can see the email which i just got from them is there any one knows which small court should i claim i mean the address or tel there is one in Milton which i called but they said you need to go the one they register their corporation business, i don't get it kind of confutation since i don't even have my car is still stock on CT

    We are in receipt of your correspondence between the Oakville Hyde Park Gate Canadian Tire store and the Better Business Bureau.

    The store has responded to the Better Business Bureau with their final response. Canadian Tire Corporate Customer Relations had responded to you on August 23, 2013, that a No Trespass Notice has been issued to you by the police and that the Canadian Tire Corporation cannot be involved as the issue that exists is between the customer, the Associate Store and the police. The store has informed our office that you where proceeding to court and they are recommending you proceed in this matter.

    We thank you for providing us with the opportunity to respond.

    Regards,

    Corporate Customer Relations
    Canadian Tire Corporation Limited

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Chris D.: On the down side though, the auto mechanic section is the worst, and l won't even go there for an easy oil change.

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