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Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

  1. #521
    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    From another thread:

    https://www.canadiantiresucks.net/em...html#post10593

    Very enlightening, about auto service, from a mechanic's view:

    ---

    I had about 20 years in with ctc as a class A mechanic . It did not take me long to discover that the managers in the shop were a waist of time and the owners of the stores were even worse (the 3 I worked for anyway) , I always dealt with my customers in person , I always had a great relationship with my customers and they would always ask for me and only me when they needed repair . I would always bring the customer out to the car and show what the car needed before the repair and explain why it was needed . I would give total price and stick to it. About the only complaint I would ever get was customers would sometimes ask why they were charged more time than the car was in the shop ,but once I explained how the flat rate system worked they were OK with it . ctc labor quotes are mostly from the mitchell labor manual ,all quotes are based on the average mechanics ability .If the mechanic wants to spend the time and money to educate himself and buy the tools to make himself able to do the job faster why should he get paid less for the job. Without a labor guide he would simply be getting paid less for doing the same job if he works faster . From what I have seen about 30% of mechanics can not even do the job in the flat rate time , about 50% do just about the quoted time , and then you get the real mechanics that know what they are doing and can cut flat rate in half or even less .The bigger problem I have seen was work being done that was not needed at all. Though myself I think ctc is a terrible establishment I think any customer should know and feel good about the abilities of there mechanic regardless of where they work,ask for the same mechanic when you find a good one . and if the mechanic can do the job right in way less than flat rate you have found your self a good one . the only reason I left ctc is because the other mechanics were pissed because all the customers were coming in and asking for me so they went to the owner whining because they were not making any money and I was making 80 hr in a 40 hr week , the owner in his wisdom stopped the customers from being able to ask for me . My customers would no longer come to ctc unless I worked on there car so I had to start working on there cars from home . now I have my own business and ctc is down to one mechanic .

  2. #522
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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Some good advice, when dealer with the CTers:

    Nawal I.: CDN tire store at Calgary becon hill their mechanical shop promises, and charge services, which can not delivers. Be carefully before you pay, take a test drive with mechanic, who did the work before you handout your credit card.

  3. #523

    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    More from RAMJET at https://www.canadiantiresucks.net/em...html#post10659 , after The CTer tried to dismiss his comments:

    yeah there was a reason I worked for them for so long,I made good money working for them and I was able to help people, despite the efforts of the management . it was not until they took away my customers that I had no choice but to leave. I did all my own quotes and they knew better than to try to add anything to my jobs because I would not have allowed it . but they did try to force me to do thing that were beyond my comfort level as a licensed mechanic . example ,remote car starters being installed on manual transmission ,I flat out refused to do a job like that because there is no way to be sure the driver would follow the starting procedure correctly therefor the car could be remotely started in gear causing a potential hazard . the owner of the store actually tried to force me do do this one saying I had no right to refuse work regardless of what I felt the dangers were. Also they would try to make you work on unfit cars just to make a coupple more bucks( example ,do a oil change on a car with no brakes )a mechanic can be charged with contributing to the maintaince of a unfit vehicle for doing this . They also tried to make me pay into a fund to cover the cost of all the damage to the customer cars being caused by the non qualified service people. I never damaged anything ever so I fought this one also.A part of running a automotive business is to have insurance against such damage and if you hire someone that causes more damage than they should , fire them and hire qualified help, don't come to me and ask me to pay for damages because you are to cheap to hire good help. Another reason I started working for my self was because when I started working for ctc they offered a pension ,you received 60%-70% of the door rate . now mechanics are lucky to get 20% of the door rate and there is no pension .the door rate has gone up 4x what it was when I started but the mechanics pay has only raised a couple of bucks over the same time. Here is a perfect example of ctc management we have a Christmas party the owner has a door prize of a big screen TV , who wins it the owners daughter LOL . who wins the the second prize the store manager LOL. the gift baskets that the corp sends to all the stores to be given to the employees are kept until after Christmas and broken down and sold on the floor . CTC was the worst place I ever worked ,I am not saying this because I am some disgruntled employee ,it's just a fact .It was always a crappy place to work but I toughed it out as long as I could because I could make good money and even if the management did not treat you well the customers made it worth while .And as a past CTC mechanic I would like to say thank you to all my customers that made my job bearable for all those years. cheers Roger
    Last edited by CT Challenger; November 8th, 2013 at 06:56 PM.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Yikes!



    April A.A.H.: I wouldn't bring a vehicle in to Canadian tire unless you want it treated poorly. They put the wrong tires on our truck, argued with us about it till finally the owner stepped in and realized they were wrong. Then I saw an employee drive our truck into a stack of rims. They causes $456 dollars worth of damage and all they offered was a free oil change. Now we are fighting with them to get it fixed. I emailed the customer service email provided and got no response. Looks like we have to put a claim with icbc against the shop and file a police report.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Elisa L: I hate Canadian tire ! They screwed The rear brake of car !

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Rick H.: Canadian Tire sucks. Lousy customer service, lousy return policy, and a "service centre" that pretends its 18 year old technicians are mechanics. They screwed up my vehicle royally (messed up my axle twice) and then tried to blame me. Don't waste your time or money on these clowns!!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    And ... the "Most Like" thread on the (probably spammed) Rob Ford thread?


    Rob I.: Rob Ford is a hell of a lot more honest then the Mechanics at your stores!!!

    Kim G.: LOL

    Dave B.: too right!!

    Mike M.: LOL that's the truth

    Allison A.: yup. lol

    Chris P.: hahaha aint that some truth?

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    More responses to the Christmas Tree spam:


    Dave R.: Why do I keep getting Canadian Tire ads? These guys screwed up my cars transmition costing me 2500. I cant stand Canadian Tire.


    Dave R.: I dont know how I ended up "liking" Canadian Tire but I suppose it gives me an opportunity to make people aware of the risk of bringing their car to Canadian Tire. Thank you.


    Donna C.W.: Instead of Canadian Tire telling Dave Rooks to hide their postings, maybe they should endeavor to find out why he feels they ruined his transmission and try to rectify it. I think that would be the best customer service they could provide and then maybe he could post that Canadian Tire have rectified the situation. It wasn't very good PR for them to tell him to hide their postings. Obviously they will lose more customers by brushing this off
    Last edited by CTH8R; November 22nd, 2013 at 06:01 PM.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Lights Spam:


    Rick H.: ... unqualified service centre "technicians" (ie: they have one mechanic on staff and a bunch of pimple faced kids running around they call "technicians" because they cannot legally call them mechanics.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Richard P.: I laugh at this page because no matter what it's advertising, there are always horror stories from people all over the country who have been screwed by CTC service departments. I for 1 have had bad experiences and have nothing good to say about the service at the one here and will forever steer clear of those people.

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