Poor Mark M. and his daughter:
Mark M.: To: customerservice@canadiantire.egain.net Subject: RE: Canadian Tire [#661393] Date: Mon, 27 Jan 2014 17:02:54 +0000 Well this isn`t a proper response ,Guy S. .This sounds like your endorsing this behaviour. As l told you yes, l repaired the muffler as it needed a small repair not the pipe . That was not the problem at all. The problem was the the Guard rattling against the underneath of the Car which only needed two scews tighten. It needed two screws. The exhaust pipes were all fine as was the Muffler and the cadallicalic Converter was also not damaged. My daughter took the car to your store and asked if they could tighten the two screws that had come loose there causing the rattling noise. I had been under the car myself and knew that was all that was wrong with the car. Your store Services Advisor stated the car needed a whole new exhaust system which was untrue. He said there was nothing that could be done trying to get my Daughter to purchase a WHOLE knew system that was not required. When l disputed what he said he went to the Tech for help. When went out into the Garage shop l told the Tech it only needed two screws tightened on the Guard to stop the noise ? Could he not just tighten them. He said yes he could. The car is running fine ? How did the car need new pipes, Cat converter and Muffler ? There is nothing wrong with those parts ? The Cat is not broken, pipes do not have holes and the Muffler has no damage ? We were told lies by this Shop and you are now defending it ? Your Tone is Whole Muffler system needed replaced it done. Two screws were needed to be tighten and your store was miss leading a young Girl who didn`t know that you can`t trust the store in this situation. This is appalling Service and your O.K. with this ? Does this go on at your Services Centers a lot. As stated The problem was two screws missing from a Guard. The Guard made a noise. The car did not need all the items claimed this was deceitful behaviour. Now your saying the car needed that work ? What the hell is the matter with you ? I brought this to your attention and you say what the Garage said ? I would like a better response or l am filing a complaint with BBB and put a video on You Tube and all the rest of it. A whole new exhaust system ? At was stated to a young woman who didn`t know very much about cars when it only needed two screws tighten ? Is this some kind of joke by your company dealing with a complaint like this ? Can you not get someone to address this valid complaint properly ? Mark M.
Thank You Mark M.
Mark M. : Canadian Fire Auto Center stated my Daughters car needed a WHOLE KNEW MUFFLER SYSTEM when it was asked if they could tighten two screws on a pipe guard that caused rattling. A complaint has been filed and Canadain Tire is trying to sweep it under the Rug ?
Mark M.: How would you like your Son or Daughter being taken Advantage of by the Auto Center ? It will only be a certain about of time until it happens to you. Unless your the poor person who believes them and just pays for all the things they say you need when you really don`t
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