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Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Rae O.: Total waste we contacted them they told us to contact store we wrote a letter and no reply from the store Dauphin Mannitoba Canadian Tire changed the wrong spark plug when we were at Countryfest and charged us over $200 if they are mechanics and dont know where #4 plug is they should not be in business

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Quote Originally Posted by CTH8R View Post
    Stephen C.: Bunch of crooks...definitely don't get your e-test done by these thieves!

    Stephen C.: You actually had an automated response from the store. It asked me to do a customer satisfaction survey. I responded then about my displeasure, and nobody got back to me like they said. I recieved an e-test at your 2070 Appleby Line, Burlington, ON location. I had a scheduled appointment for an oil change and e-test. I waited for about 2 1/2 - 3 hours for my car to be done. And when i voiced my displeasure and asked to speak to a manager nothing was done and i was told that is just the wait it is by the lady behind the desk. She stated my car failed the yes and i asked her why. She said it failed a readiness code. I asked her what caused the failure and she said she couldn't tell me that's was a $100 test and they didn't have anyone in who could perform it. I asked her if they checked the gas cap, because that is usuallythe problem on the Honda civic. She said no they don't do that and there was no management i could speak too. I paid and left annoyed. I then was reading over the paperwork it said my lights were fine, i had a burnt out headlight, it said my fluids and washer fluid were good, i was out of washer fluid and had to add break fluid. Whoever did the service just checked everything because they wanted to go home. A week later i installed a new gas cap and passed the test. I guess good customer service is a lot to ask from theives.

    Stephen C.: Sorry it was 777 guelph line location not Appleby

    Stephen C.: Still waiting...not surprised...just like the appointment i made...


    Stephen C.: Still waiting...not surprised...just like the appointment i made...
    Like March 20 at 10:56am

    Canadian Tire Hi Stephen, so sorry for your wait. We're escalating your complaint and you should be hearing from a representative shortly! Again, so sorry for this inconvenience.
    Like March 20 at 4:10pm

    Stephen C.: Finally at least found some sort of resolution to this problem. At least got some sort of resolution from Canadian Tire. Turns out drive clean has changed in order for them to scam more money out of you. When asked why don't you alter your practices slightly so that you can push for better customer service, or being the largest supplier of the service push for better customer focused drive clean testing. Thanks again Canadian tire for making the least value for my money. But it's weird because if you go to a smaller shop they tell you why you probably failed and what they can do...sign of corporate greed.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Ed A.: Automotive service ranks the very lowest on consumer reports I know I have been fixing there mistakes for 25 years avoid there auto shops if you can they all should be shut down !

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Michael J.B.: In the last 10 years i have been to three separate Canadian Tires in southern Ontario for auto work. I was told during these occasions that work was required to be done on my vehicle (ford f150 brake rotors improperly worn was latest). Each time I brought my vehicle in to the related vehicle dealer for a second opinion... And surprise, the vehicle was fine without any issues.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Soooo close to a Boycott:



    Brent D.: LMFAO Canada's garage What a joke all you do is take off old parts and put on new ones You Fix NOTHING was quoted 1600.00 for a brake job took it elsewhere to a real mechanic and cost me 400.00 everything included this was 1.5 years ago and they are working just fine btw NOT 400 per wheel lol

    Brent D.: no need for further discussion I will never get ripped off like that

    Brent D.: oh and on another point ever since you started harassing customers with stupid surveys as they walk through your front door Just to get them to sign up for your cards I have found other places to get cheaper parts cost wise

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Ian B.: That's about all your mechanics are qualified to do. I was there yesterday and I caught a rep from parts trying to scam me. The guy crumples up my receipt and try's to switch it with another. Thieves and liars

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Steven P.: They use scare tactics to sell parts and labour to customers. Not ethical

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Catherine A.S.:

    I took my car into Canadian Tire because there was no heat and the car was overheating. There was however a small leak by the passenger side of my radiator which could clearly be seen on my driveway (pictures). Canadian tire had said it was caused by my water pump not working and that was the cause of the no heat and the car overheating and it would cost me $600 to get that fixed. Unhappy but FINE. When he handed me the keys he said it was fixed.

    12 days later I bring it back because I have no heat and my car is overheating STILL, and was leaking out that very same spot.

    They are now telling me that they did fix those issue's and that there is now a different issue causing the same problem as I originally took it in for. Only now he says there is a different leak in a different spot (a seal) that he must have missed and maybe it's also my thermostat, and that is going to cost me now $1200 for them to pull it apart again for a $18 thermostat and a $12 seal.

    But yet I still only have the same one spot from the leak on my driveway? (again pictures available)

    Yes, we were understandable upset. I paid for work do be done on my car that didn't fix either of the reasons it was brought in for in the first place. Yes, words were exchanged. Alex from the Canadian Tire Shawnessy even threatened to not put the car together, take it as is....

    I have no problem paying for parts. But why would I pay them to go back in and fix what they were supposed to in the first place. All the supposed work they did resolved zero of my reported problems, only made it worse. Obviously the water pump was not the issue or the leak if it is still there. I asked him if they even tried to turn on the heat? or take it for a drive to see if it overheats? No they did not, all he could counter was by asking me why it took me 12 days to bring it back in .... my answer is because I work and didn't have time until this weekend. Friday they closed early, so Today I did......

    We were fortunate enough to audio record our encounter with Alex from the Shawnessy Canadian Tire who was trying so hard to convince us that he fixed the problem but something else is now causing the exact same no heat/overheating issue .... makes you think. Doesn't it.

    This and the audio of him trying to convince us that something new is causing the problem can be seen on youtube.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Catherine A.S.: Does Canadian Tire really think their customers are that stupid?

    Catherine A.S.: He says he fixed it. So if I am still having the same problems it must be something new ..... causing the same problems? Really?!?!?!

    Catherine A.S.: Already have ...

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!


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