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Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Tara M.:

    Not impressed with the customer service at the Chilliwack, BC location tonight. Yesterday we purchased a Wood Chipper. We spoke to a customer service rep and he told us we could give it a try and if we didn't like it we could return it. Even though it said it would eat branches up to 1 3/4", it sure didn't. So hubby called Canadian Tire immediately and they said no problem, bring it in for a refund. Well tonight he takes it back and a manager on duty, on her high horse, told my hubby that it could not be returned, only exchanged. Well what good is that going to do us?? Or we could buy the next step up which is an additional $600!! All I want is my hard earned money back! This is absolute garbage!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    James C.:

    Three years ago I went into a CT store auto dept and inquired if they could tighten my cars battery terminals. They did. Cost $117. A few month's ago I had no alternative but to use CT to replace my front brake pads. The automotive employee came back and told me that a lot of my steering needed attention. Cost $1300.00. Took my daughters car to CT to have the tires changed from winter to summer. On her ride to work the next morning she noticed that the steering wheel was shaking and a thumping nice was heard from the tires. On taking the car to my own mechanic I was informed that the wheel nuts on both front wheels were loose. Cost $?????.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Rand S.:

    Here's the latest on the tranny failure of my Jeep Cherokee. Below is the email history.

    Dear Randolph Scott,

    Thank you for contacting our office.

    Corporate Customer Relations is the correct department to correspond with. Our department has the necessary tools and expertise, and we have been empowered to resolve customer concerns directly when possible. In your situation, our office has looked into this and a claim of store employee workmanship concerns will be directed to the individual store Owner to address. Our office has sent your concerns to the store Owner and they have responded to you directly with their final decision. We are sorry that the store response is not to your satisfaction as they do not believe to be responsible for your transmission concern.

    We thank you for providing us with the opportunity to respond.

    Regards,

    Corporate Customer Relations
    Canadian Tire Corporation Limited
    1-800-387-8803

    This message, including any attachments, is privileged and may contain
    confidential information intended only for the person(s) named above. If
    you are not the intended recipient or have received this message in error,
    please notify the sender immediately by reply email and permanently delete
    the original transmission from the sender, including any attachments,
    without making a copy. Thank you.
    --Original Message--
    From: rands...@gmail.com
    Date: 4/26/2015 9:27:54 AM
    To: customerservice@canadiantire.egain.net
    Subject: Re: Tranny [#904300]

    Hello,

    Attached is the Invoice for the transfer case work. In addition, please note that "Lee" told me that they took the transfer case off before they checked to see if the first transfer case I brought to them was the correct one. This is why the vehicle was left on the hoist without the tranny supported for so many days.

    If there is any additional information that you require please let me know. However, please do not call me unless we set up a time first because baby has nap times and I may not be available.

    Regards,

    Randolph S.

    On 21 April 2015 at 11:17, Canadian Tire Customer Service <customerservice@canadiantire.egain.net> wrote:

    Dear Randolph S.,
    Thank you for contacting our office regarding your vehicle repairs.

    Additional information is required so that we may proceed in addressing your concerns. Kindly provide us with the following as soon as possible.
    - the repair invoice numbers
    - your complete contact information

    To provide this information, simply respond to this email or contact us at the toll-free number provided below. Our Customer Service Representatives are available to assist you Monday to Friday 8:00 a.m. to 9:00 p.m. (EST) and Saturday 9:00 a.m. to 5:00 p.m. (EST).

    We thank you for providing us with the opportunity to respond.
    Corporate Customer Relations
    Canadian Tire Corporation Limited
    1-800-387-8803

    This message, including any attachments, is privileged and may contain
    confidential information intended only for the person(s) named above. If
    you are not the intended recipient or have received this message in error,
    please notify the sender immediately by reply email and permanently delete
    the original transmission from the sender, including any attachments,
    without making a copy. Thank you.

    --Original Message--
    From: rands...@gmail.com
    Date: 4/17/2015 12:18:16 PM
    To: customerservice@canadiantire.com
    Subject: Tranny

    Hi,

    As you requested, here I am with the details below.

    The transfer case on my well cared for 1998 Jeep Cherokee went as we got off the highway in Kanata over the 2014 Christmas break. We came from Toronto. I took the vehicle to the Kanata CT which was the closest garage in the area.

    I thought the problem may have been a U-joint but when the store called me, they told me it was the transfer case. They asked if I wanted them to source the part. I told them to go ahead and as they did so, I would also, thinking that 2 avenues of looking would be better than one. (This is important because when I got the bill they tried to charge me as if they supplied it. As well, I believe it was "Lee" who used the fact that I thought it was a U-joint to trying embarrass me, as one who knows nothing about vehicles.) They found one in BC and said it would take at least a week for it to get to them. I told them to hold off for the moment because I had a line on one.

    The part I got ended up being the wrong model but before they checked, they took the transfer case off and left the Jeep up on the hoist without the tranny supported. I know this because when I went in to pick up the wrong part I saw it. "Lee" later told me that I had tied up his hoist for 3 days (This was the same guy who told me that he was "doing me a favour" by repairing the Jeep.)

    I got a correct part and they ended up putting it on but they did not check the tranny fluid level. As we got into Toronto, the tranny started to slip. I stopped and checked the fluid level and it was darn near empty. I topped it up but the tranny continued to slip in 2nd and 3rd.

    I spoke with the mechanic I use in Toronto (I use no one else to look after the Jeep except Green and Ross to switch my tires at the change of the seasons.) I also spoke with Chrysler and a person there who worked on transmissions for 16 or 17 years, as well as three tranny shops. All told me that up to/at least 2 litres of fluid would leak from the unsupported tranny and that the person who worked on it should have checked the fluid level after the work was completed.

    Regardless of whether 2 litres would've been enough to damage the tranny, if the fluid level was checked and filled after the work was done, my vehicle would stile running. (This Cherokee year and model is well known for lasting until 400,000-500,000 km. And as I said, I looked after it very well. I rust proof it each year, change the fluids regularly, switch over to winter and summer tires, and don't drive it very often. It has only 200,000 km on it.) As well, recently, I had put a tow bar and new windshield in.

    When I got the vehicle back, the 4-wheel drive right was on but it was not in 4-wheel drive so I thought it would just be that the person who worked on it didn't connect the wire securely enough. The light remains on and the vehicle is not in 4-wheel drive. It seems I am able to shift in and out of 4-wheel drive.

    I contacted corporate about the tranny, who told me to contact the store, which I did. A very rude "Lee" told the that under no circumstances would he consider doing anything because he checked and found that no fluid would be lost. As far as he was concerned the person who worked on the vehicle did the job well.

    I told him I would speak with Chrysler again because I certainly didn't want to have anyone held responsible for something that they didn't do wrong. Chrysler verified that up to/at least 2 litres of tranny fluid would be lost. I then contacted 3 transmission shops and spoke with the mechanic I use. As I mentioned, all said the CT was wrong and that fluid would be lost and that the person who did the work should, as a normal part of the work, have checked the fluid level after he was finished. I spoke with "Lee" again after I made the verifications and he was adamant that no fluid would be lost, citing the "Mitchell" book that is used to calculate time for repair jobs.

    At the beginning of this, the owner had Fred Flanagan, a shop intake person form the store, contact me to ask 3, 4, or 5, what he coined as, foolish questions; questions such as do I change the fluids at the recommended intervals? No one ever got back to me after this, which is why I went back to corporate. (The contact person at corporate is named "Serge".)

    Now, I use CT for a lot of shopping, I go to PartsSource for parts, and we shop at Mark's and the odd time at Sport Chek, or National, all of which are part of the CT chain.

    I have tried to be patient and respectful because, as I said, I don't want to claim anything that was not my responsibility/fault. And let me tell you haw far I have been willing to go. When I owned a Chevy Blazer, which I purchased new, I use to go to the CT store that was at the 401 and Keele St. (Only the Gas Bar remains). I had stopped in for a lube, oil, and filter.

    The truck was in the garage for a long time - I was sitting in the waiting room - so I began to wonder what was taking so long. When I went into the garage, I saw a man sitting on the engine splicing the wire and harness together. He had somehow cut it! Why, no one could/would tell me. It took them 5 or 6 hours to repair the damage and then the shop manager had the gall to try and charge me for the oil change! Yet, even after this, I continued to shop at CT.

    With all due respect, I expect CT to cover the cost of putting a new tranny into my Jeep and if this is done I will sing the praises of a difficult and troublesome process that should have been avoided. If not, I will not shop at any of CT owned stores and will continue to voice my displeasure at the incompetence that continues to cause us so much grief.

    Kindest regards,

    Randolph S.

    Rand S. <rands...@gmail.com>
    11:39 (10 minutes ago)

    to customerservice
    Dear Corporate Customer Relations,

    Funny isn't it how a name isn't attached for follow up?

    Your repsonse is totally inadequate. You knew when I contacted you that I had already spoken to Corporate Relations as well as the store.

    'Funny' also, isn't it, that you don't respond to my assertion - based on the Chrysler mechanic - that fluid would be lost by leaving the Jeep on teh hoist for that amount of time without the tranny being supported.

    Most people know that when you take your vehicle to Canadian Tire, one is taking chances on teh repairs but unfortunaltely I made the error - probably due in part to the rush of the Christmas season - to take the vehicle to CT.

    Next stop the CT Ombudsperson?

    Regards,

    Randolph S.

    So Corporate Relations has finally ended their involvment with my case realting to the tranny on my Jeep. Instead of addressing the concerns - one of the main ones being that A Chrysler mechanic who worked on trannys for 16 years or so, told me that what the worker at the Kanata CT store did would cause the tranny to fail - Corporate Relations tried to placate me by saying that I follwed the proper procedure in contacting them and the store ( I had already done so) and that they.

    They go further ins saying that since their involvement (after my FB post) the store had contacted me (they didn't but had contacted me when I pohoned/emailed Corporate Relations prior to the FB post).

    So, it seems that it was a useless exercise in contacting Corporate Relations becasue they only rely on what the store says and do not investigate. It seems that Corporate Relaions request that I send an invoce was a mere delay tactic.

    I'd love to hear from others who have experienced mecahnic problems after getting repairs at a CT store. Maybe we can being a class action lawsuit.
    Last edited by CTH8R; May 26th, 2015 at 07:02 AM.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Lori G.:


    Please make sure you are checking your wheel lugs if you have any work done at the Intercity location in Thunder Bay Ontario. They left 2 off my jeep left me without a spare tire. Threw the dismounted spare tire in the backseat of my jeep after being told 4 times not too. Total of 2 days and 8 hours to get 4 tires changed. Horrible customer service given with the general manger welcoming me to go to small claims court. They post a copy and pasted message on your post telling you to contact the customer service number who give you a number and ask you to wait. Disgusting money means more then the safety of their customers. If this happens to you please act on it and call the MTO and inform them of this unsafe practice as we are. They doesn't seem to act on customers concerns

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Jessica S.:

    Took mine am my bs car there payed 500 bucks for all this stuff they said they did an did they do it nope all they did was put a new little tiny spring in an spray it like wow never going to you guys agin an also making sure my friends an family know an also my friends on Facebook so disappointed in you guys ripping your own people off.������

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Mary B.:


    Today, my MVI and new front brake installation appointment took almost 5 1/2 hours at one of your Halifax stores. If this is your norm, then you are doing something seriously wrong. If you think this is acceptable in any way, well, then I guess I know not to bother going to Canadian Tire again for any of my future automotive needs.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Isabel T.:

    I just spent an afternoon at Waterloo's store waiting for an e-test, only to be told by the auto-manager that my business (after ten years at that store) was not needed. He handed back my keys. I was not rude. I did not yell. I was respectful at all times. I have never been more offended in as a customer in my life. My etest is incomplete after a wasted afternoon. So disappointed.

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Caitlin is voting "incompetent":

    Caitlin N.:
    Hi Crappy Tire, thank you SO much for the great service. Bringing in my car to get my summer wheels on, and you ever so kindly forgetting to put 2 bolts back on. Or not tightening them properly. Whichever one it was such a lovely experience to pick my car up and have my steering wheel shaking so hard I could barely keep it straight. You think you would test drive it and ensure you give me back a car in proper, safe driving condition. Or, maybe something called "customer service" would be appropriate in this situation. Instead, when I finally find the time to bring my car back in (as it is SUPER inconvenient to be without my transportation to get to work), your location keeps my car for 2 hours before calling to let me know their machine is not working so they couldn't fix it. Oh no, they didn't check my cars tires at all, or even notice the bolts missing at this time. They gave me back my UNSAFE car which I drove for another week, going 100KM/HR on the HIGHWAY , EVERY DAY to work, with only TWO bolts holding my wheel on. Thank you for putting my life in danger due to your laziness and incompetence. Much appreciated. Not to mention the fact that my best friend just lost someone who was like a brother to her for the exact same reason. Car wheel fell off and crashed and died. It's great to know I can put my life in your hands. Then when I brought it in yesterday, it took me 5 times calling to get through, I was put on hold with no one to ever come back, hung up on, transferred, left on the line while your employees talked about their personal activities. When I called back today to pick my car up same thing, had to literally call 5 separate times as kept informing the person they were transferring me to auto service but no one was answering. "Ok sorry here's auto service" they would say and it would happen again. Thanks for wasting my time. Great customer service. NEVER going to your company again. IT IS NOT SAFE. Cheers Canadian Tire

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    Janina G.: Crappy tire is the worst!!!!!!!! Glad your ok!! My friend had taken her car in to change winter tires to all seasons and she didn't check the bags the tires were given back in and she stored them in the garage till next winter, when she opened them next winter they were 4 bald tires... The mechanic had switched her brand new winter tires for 4 old ones and cause almost a year went by before she found out, there was nothing she could do!! They have young boys as their mechanics who just don't care!!! Glad your safe!! Maybe you should contact their head office and make a formal complaint, see what you can get out of it!!

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    Re: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

    David S.: You made the biggest mistake bringing your car to Canadian Tire.. Those techs get paid minimum wage and don't give the crap about the cars that come in...

    Caitlin N.: Agreed David Sue Definitely won't be bringing it there ever again. I don't usually for any repairs, I thought they could handle a simple tire change!!! Guess not...

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