Thread: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!

Luis F.:

After a month, My situation was never resolved, I guess you guys are not taking the responsibility, worst customer service ever Canadian Tire. I think you should just sell tents, and air fresheners but not car wheels!!

Tire repair gone wrong yet again ...


Randy M.: We took Lorraine's car in for a tire repair. Tire was not fixable, but had road hazard protection. Problem is, tire is no longer available. After much discussion, they applied the warranty to all four tires and replaced all four with one size larger. Not a big deal, but the warranty ended up costing us money instead of saving us money. However, the bigger issue was when we picked up the car the first time, we found that they had broken the interior door handle. After much discussion the service manager said they would fix it. Brought it in a few days later to get the tires installed and he waited until the tires were on before saying "oh, we will have to charge you for the handle". Told him to keep the handle. If he had told us before theories were on I would have told him to keep the tires too.

Sean C.:


Canadian tire auto service shop division street kingston ontario , I had my brakes done After they were done I noticed the same problem of pulling to the left on braking And they had to re-torque my wheel spacers so I took it back ... They broke the wheel spacer while re-torquing this has caused a huge problem for me as I could not leave with my vehicle It's taking 24 hours for them to get the part Now normally this wouldn't be that big if a deal but I need my vehicle for work After approaching the service manage I was told Ooops sorry these things happen .. Well it's ridiculous and I wasn't even offered any compensation in fact all I received was a smirk and an o well attitude from this service manager ...This is ridiculous and is no way for a company like yourselves to act I am calling a small claims lawyer this morning and I will sue if needed

I don't understand what your problem is. The eTest is mandated by the provincial government and they set the requirements out, including how much can be charged for one. A licensed technician is not required to perfom the test and it is a simple pass/fail. If you FAIL, a licensed technician is needed to perform a DIAGNOSIS of why your vehicle failed. The pass/fail test iteslf DOES NOT indicate the cause of the failure. This problem was caused by the consumer, not the garage. Try educating yourself a little before you trash an entire business.

I'm confused. Do you think CT did something to your brakes while they were inspecting your exhaust? That would have required someone to remove all four of your tires, install worn out parts, reinstall the tires and give the vehicle back to you. Really??

If the brake work had been done at a Canadian Tire originally, it would have still been within warranty period. They would have done the work at no charge, if this was the case.

Shawn W.L.:

Worst experience I ever had was in your AUTOMOTIVE SERVIVE DEPARTMENT IN MOUNT PEARL NEWFOUNDLAND!! And plse don't say your sorry to hear, because your service manager in Mount Pearl sure wasn't sorry to hear!! Pure Ignorance in dealing with you guys,, I wouldn't buy windshield wash off you guys anymore not say give you the chance to damage another set of rims I own!! Heads up people of Newfoundland ,, if you need automotive service drive past Canadian tire and go to WALMART you will be better off!

Jody C.:


We are currently having major issues with Huntsville Canadian Tire regarding brakes. We had front brakes done in 2013 and rear brakes done 2014 in June at Canadian Tire. Both sets including rear calipers needed to be replaced. The total job was done with approximately $350.00 in labour costs which was not covered. This is not acceptable. Is this an inferior parts issue or installation issue. Either way brakes should not need to be replaced. By the way this is our second vehicle, our first vehicle also needs brakes and a calipers service was done April 2015!! What is going on!

Nathan B.:



My car just died in an intersection. Thanks Canadian Tire! People of Toronto: please don't hit me.


https://www.facebook.com/photo.php?f...9102369&type=1

Gilles G.: I M a Canadian and Canadian tire is the last place to go to get my car fixed.bunch of want to be mechanic.


Last time I was there my tire nuts were left lose.I drive the 401 and almost beached my car.