Thread: Canadian Tire Sucks at Bicycles - Can't return once assembled, won't stand behind them

Another poor victim, reponding to the facebook 'sawhorse' spam:

Eric R.: I doubt I'll buy it. It might break 3 week after I buy it LIKE MY 11 YEAR OLD DAUGHTER'S BIKE. No refunds. Just repairs. Total customer service failure.

Another victim ...



Rick T.: I used to be a CTC fanaticit..their return was exceptionale,warranty excellent,recently ive had three problem ... the worst was a bicycle,from the get go I was replacing parts on the one left and right(always same answer,they couldn't help me,finally I was so fed up I said give me a new bike(this one was only a few months old at this time)and I will return mine...didn't even try to work with me after id been bying bike(2 a atime) for yrs...well I haven't gone back

Brandy W.: So, I just wanted to let you know that my husband bought a bike from Canadian Tire and it broke the first trail ride we had together

Gerald S.: You better know how to service your own bike if you buy one from CT as they offer no after sale service. Good luck with parts too.
And if you think a bike shop will help many wont - they'll tell you to take it back to where you bought it.
CT sells crap bikes period. Don't think you can't find a well priced bike at many bike shops, you can. Ad they are built by professional bike mechanics who, unlike CT, will be there for your after sale service and parts needs too.


Gerald S.: So CT if I do contact customer service, will you start selling better bikes, assembled by qualified bike mechanics who provide both before and after sales bike service?
Or will you ignore that in the same spirit in which you deleted my last comments here?

Brian J.: I bought my bike 2 1/2 weeks ago, this morning I was riding to work which is actually only 2 blocks away from home and in the middle of pumping my legs to get up to speed my pedal failed and I hit the pavement hard. My arm and leg are both gashed up, I have no broken bones although it hurts to even walk or get into my truck. I spoke with the district manager here who offered no help whats so ever and even goes to the extent of blaming me for it. The store manager offered to repair the bike only. I feel I should be compensated further as I no longer have trust in this store or the repair being done to my bike. My girl friends bike is 4 years old from Wal-Mart and she hasn't had a single problem with it. Anyone that wants to see what'll happen to your leg or arm after the pedal fails, feel free to friend me and i'll send you the pictures. As of right now, i'm considering talking to my sister in law's lawyer. But i'm also considering talking to WCB since I was on my way to work and they cover you to and from work. Not sure which way i'm heading.

Steve B.: Guess I can slip this in here, although it will probably be deleted... My stepson, Brandon K., bought a bike at Canadian Tire on April 22nd of this year. He cycles a km/1/2 each day to and from work, a total of basically 3 km/day. He does not use it for offroading, only city riding. The bike is falling apart, a piece of shiite obviously built in China, but Canadian Tire will not honour the warranty on it. And this company is supposedly "Canadian". I own a small business here in Ontario, and if I pulled this crap, I'd be in jail. So, in light of this, I will spread the word that Canadian Tire is not looking out for their customers, only their bottom line, and I will encourage people to NOT shop there...Walmart has more respect for their customers than this supposedly "Canadian" company!! Have a nice day CT, and know that the word will be spreading...FAST!!!!!!!


Steve B.: I was pleasantly surprised to see a response on there to contact customer service, so let's see what we can do to remedy this problem. We have already been to the dealer that sold him the bike and told flat out that the warranty would NOT be honoured. I've already received a lot of feedback on my post from angry and disillusioned customers, and I'm more than prepared to post and repost this story until something is done about this. I'm also prepared to take further measures to protest my stepson's and others' treatment by CT if this is not dealt with quickly and to everyone's satisfaction. You now have my contact info CT, so the ball's in your court. Let's see what we can do about this

what im seeing is an increase of people complaining on facebook that their posts will almost certainly be deleted....mr owner how long will you continue to stay deluded?its becoming more and more obvious thats there is an increasing move to make a stand against your horrible company.maybe im the first who knows?either way is only a matter of time before the probability of a class action lawsuit to bankrupt your nasty company will become a reality.you have been warned repeatedly,your lawyers have been warned repeatedly,and you believe that you are outside the LAW.....wake up dude its only a matter of time.

Randy M.a: Ya well maybe you should test your bikes out there junk don't ever buy a mountain bike from Canadian tire EVER!!!!!

Brad C.: ... warentes are useless in Canadian tire also had an issue with a bike about 15 years ago that i bought and the damn thing fell apart after 2 weeks of use went back to store and they said sorry bike cannot be refunded or returned but we can repair at a cost like i said worst customer service i have ever received from a company

Louise K-D:
I purchased a bike 2 weeks and 5 days ago, asked if it was going to be on sale, but no answer was available. Today I went to the store because it is now $50.00 cheaper but because I am 5 days over the "2 Week guarantee" period, Canadian Tire would not give me the sale price. I was going to buy a second bike, but guess what, I changed my mind. I do not think 2 weeks is comparable to other stores who guarantee price matches. What do you think???