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Thread: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

  1. #681
    Senior Member CTH8R's Avatar
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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    #596:


    Tracey L.:

    I wanted to post about my experience this week at Canadian Tire. We bought a bike for my son's birthday on June 2nd at the new massive Canadian Tire in Edmonton. It wasn't an overly expensive bike ($100), but for what he'd be using it fore, we thought it was a good enough deal. We spent nearly $180 by the time we bought him a helmet, bell, lock etc. Tuesday night, after we got home, my husband had to spend hours tuning it, as the gears kept shifting. Wednesday, my son rode it for the first time and within a few blocks, the chain had fallen right off. Wednesday night, my husband spend another fair amount of time fixing the chain again. Thursday night, my son rode it again and the pedal fell right off and broke. At this point, we decided that perhaps it wasn't the right choice and wanted to return it. I pulled the receipt out of my wallet and noticed on the receipt that pre built bikes were non refundable. At NO time where we told this at the point of purchase from the cashier, however upon phoning the store today we were told that once we left the store with the bike, it was non refundable. They offered to fix the chain if we brought the bike back and when my husband asked if this offer was good every week because the chain and bike mechanisms are SO bad, that's what it will take...we were told no. Of course not! Should I have checked the receipt before leaving the store? Perhaps - but how many people actually do that? Did the cashier tell us about this policy at any time? No. This was a cheaper bike, I get that, but $100 is still $100 and now my son has NO bike. There are no words to express how angry I am. We had already picked out the bike we were going to exchange it for at Canadian Tire. Now Canadian Tire has lost a customer for good on top of the extra cash they would have made from the difference on another bike. Well done Canadian Tire on some great customer service.

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    Senior Member CTH8R's Avatar
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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    Pretty close ...


    Jo-Ann O.:

    A couple of weeks ago I messaged about not receiving a back order from Feb 23, 2015. You pm me asking for additional information and I sent in pm to you. Unlike you suggested Canadian Tire has NOT got in touch with me about the light shades for the ceiling. GREAT customer service do you not agree!!!!!!!!! But no worries....it just mabe one less credit card for your staff to maintain and two less people for your cashiers to ring through....

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    I'll be generous, and only count this as 3:


    #597, #598 & #599:

    Nikki B.:

    Absolutely terrible customer service at store 481. You have lost several loyal customers that shopped with you both for personal and business purchases.

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    Quote Originally Posted by CTH8R View Post
    #591:

    Wendy C.:

    Almost a month ago my husband and my son went to Canadian Tire in Kingston (Gardiners/Hwy 38 store) and my son purchased a bicycle for about $200 (I believe it was $179.99 + tax). They came home and he didn't make it to the end of the street before it broke. We took it right back, and concerned about the quality, we wanted to return it and get a better (more expensive) bike. We were told we could NOT return it! Not even for store credit! They took the bike and said it would be repaired. We've checked weekly and the bike is still not repaired. So, after spending his hard earned money for a bike he needed, my son STILL has no bike, but Canadian Tire has his money. This weekend my husband and I went to Costco and spent over $400 ($359.99 + tax) to buy him a bike. We asked at the customer service desk and were assured if we got it home and it broke, just return it. I don't know what we'll do with the Canadian Tire bike, if/when they ever bother to get around to repairing it? Apparently Costco stands behind the products they carry and sell to their customers, but Canadian Tire does NOT. We are so upset and disappointed in Canadian Tire and the horrible customer service that we will not shop in your stores again.
    I realize now that this was a two-fer, so also #600!

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    Quote Originally Posted by CTH8R View Post
    #586:


    Jennifer G.:

    We were just returning a $40 purchase to Canadian Tire Prince George and were told that we could not make a return unless I provided ID with a complete name, address and phone number. I was not told this policy when I made my purchase nor did I provide ID when I made my purchase. I am not sure when it became acceptable for a store to DEMAND ID when making a return. I was told I could not return the item unless I provided my ID. Sorry Canadian Tire this is a bad practice and we will no longer shop at your store.
    I'll take "we" as just 2 people, so #601.
    Last edited by CTH8R; June 8th, 2015 at 07:06 AM.

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    Quote Originally Posted by CTH8R View Post
    #564:


    Omar F.: Canadian tire is most worst place to buy a product from!
    The management is corrupt none of my family member will ever spend or step at their door.
    Walmart has one of the best policy in canada, when it comes to customer satisfaction.
    Canadian tire you need to upgrade and update your business and attitude in a friendly manner.
    I will not post what happen to me in your store, if you should wish to know contact me.
    Bad business result in loosing of good customers.
    Let's be nice and assume he only has 1 family member:

    #602.

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    #603:

    Kim M.:
    So I bought a new barbeque,,,,,it's all together with my sons help,,,,,it doesn't work I called the store I bought it from asked if there were some suggestions none of which helped,,,,I then said Ok I will return it to you, his response was oh no you have put it together we can not take it back now......Seriously.......do not buy from Canadian tire ever,,,,,,,,,,,

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    #604:

    Connie B.:
    I went to Canadian Tire @ Espanola, Ontario. They ripped me off on the exchange, I called the company to complain but they said, "Sorry about your luck." If I would have cheated them they would have arrested me in the parking lot. I learned my lesson-I will never buy from them again. I urge everyone to use your credit card not cash!

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    #605:

    Brian J:
    CTC--big sale--went to buy--sold out, but salesperson offered a better unit at a reasonable price--packaging looked suspicious so I asked if this unit had been bought and returned--salesperson says NO--so I buy--go home, open the box, obviously HAD BEEN A RETURN AFTER BEING ASSEMBLED--I take it back--salesperson says they'll just have to sell it to someone else unless I want it at a further reduced price (some psychology folks)...still don't want this item used...ex-Canadian Tire customer.

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    Re: Join the Boycott - People Who Pledge to Never Go To Canadian Tire Again

    #606:

    Sorin L:
    After spending $600 on car tires I've been treated like a thief. The manager of the car shop at Le Corbusier, Laval, Qc location, remotely locked the exit door in front of me. Then, he approached me and asked to inspect my shopping bag. Which shopping bag contained a pair of flip flops and a bag of chips paid for inside the store. I did those shoppings as I was waiting for the said tires to be installed on my car.
    He let me go with no excuse or no explanation. Literally, I was treated like a thief!! Great dad's day gift Canadian Tire!
    Guess what? I won't step foot in your stores again.

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