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Thread: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

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    Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    This is yet another area in which Canadian Tire excels ... at sucking, that is.

    I was inspired by this post on the Mapleview thread:

    https://www.canadiantiresucks.net/ca...-location.html

    Here's what blakean wrote there:


    I just got back from having an oil change done at the Mapleview Dr. Canadian Tire location. After waiting over an hour to have the change done in an EMPTY garage and signing what I assumed would be the price I would pay, I was shown the bill that was around $15 more than the price agreed upon.

    It was pointed out that my car needed more than the 5L included in the price (the guy said MOST cars need more than what is included in the package, which makes their advertisement rather dishonest, I think).

    This is disappointing and dishonest but understandable, although not drawing my attention to the possibility is either careless or underhanded. I was assured that the price I signed was the price I would pay. Otherwise, I would have gone somewhere else.

    What was unreasonable was being told in the pissiest of attitudes that "we're not going to give you $11 worth of oil for free" by a guy who needs some customer service skills slapped into him by his management. I wish I had recorded this guy's name, but I wanted to get out of that store as soon as possible.

    ---

    As a nice finishing touch to this last oil change I will ever have done at Canadian Tire, my windshield wiper fluid light, which was on when I pulled in, was still on when I pulled out. This small "extra touch" wasn't even attempted, although it was advertised as being part of the "package." I had to fill it up when I got home. I suppose paying over $100 for an oil change and some foul attitude wasn't enough for them to also top up a cheap fluid.

    Other garages will get my repair and maintenance business from now on. Steer clear of the Mapleview Dr. garage if you want anything approaching pleasant customer service and people who will draw your attention to hidden details what you will end up paying for later.

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Michelle N.P.: One time I took our Challenger to Canadian tire for an oil change. And you should of seen the filter! They couldn't get it off and it was bent and holes all over it. My brother came to see me and asked why it was taking so long and they told him they couldn't get it off. Well he went in there and had it off in a matter of seconds!! Never go back there for an oil change

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Responses to Crappy Tire's offer of a free tow:


    Crystal K.: Canadian Tire told me i needed 5000 dollars worth of work when i took it in for an oil change. i got a second opinion and even a third and none of what they said was wrong was actually wrong. in fact, 6 years later my car STILL has not needed the costly repairs they said i had to have or i would die driving my car. go figure eh. must be some miracle ?

    Ewan: Had a friend who went in for an oil change came out witha 1500.00 bill she was in tears. How could this be there was nothing wrong with her car and thre was no way an oil change cost that much Take advantage of women much, I think so I wouldnt go there if you paid me

    Tim Y.: Got an oil change and they left funnel and oily rag on engine l.. discovered later when it started to smoke... glad my car didnt catch fire dumb ass ct

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    I like Tim's trick with the marker pen ...


    Tim Hick Also got them to change my oil. I always mark my filters with a sharpy to make sure it got changed. Sure enough got charged with oil and a new filter. Low and behold never got a new filter. Grant ( the owner of fort Saskatchewan and Sherwood park) offered me a few free oil changes ....ya right

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    It looks like those helpful and generous Canadian Consumers have helped one of their fellows dodge a bullet:


    Al M.: and I was going to get my oil changed at C.T. WHERE I LIVE, HHHMMMM

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Dustin D.: I had my oil "changed" at Canadian tire Sherwood park. Started my truck up in the parking lot, ran it for a bit, happened to notice the low oil pressure light on. Right then some kid comes bolting out of the shop with a jug of oil in each hand. The mechanic asks me to drive it into the shop where he listens to it run for 30 secs and tells me no damage was done. Offered me a free oil change. Sweet deal, maybe you took 5 years off the life of my motor, guess well never know. Good thing I didn't drive away.

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Dave K.: Why should a customer have to go the extra step of contacting customer service after the fact?
    Canadian Tire, why not train your employees to resolve issues to
    KEEP CUSTOMERS.
    Instead of training them to dig deep into customers pockets at every given chance.

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Recently, Crappy Tire decided to spam Canadians on Facebook, about a 'free' tow offer. Many responded with dire warnings about the perils of letting the Crappy People have access to your ride. See here for more: Canadian Tire Sucks at Auto Repairs - Unnecessary, over-priced, incompetent, incorrect and incomplete!


    But the following were comments specifically about how much CT sucks at simple oil changes (something many Canadians manage to pull off, in their own driveways!):



    Victoria S.: I will never be taking my moms car or my car to Canadian tire. She went in to get an oil change. tried to charge her over 1000. For an oil change!!!!!

    Wesley C.: I took my van to the Canadian Tire on pinenush rd in Cambridge ontario for an oil change and when they checked my tire pressure the broke my tire pressure nipple indicator then told me its gonna cost me $95 for a new one, i argues that they broke it so they should replace it, after the manager argues with me that it was defective and thats why it broke they offed me a half price deal, which i accepted because I had to leave, i still felt ripped off, now when i get my oil changed i request them to "dont test my air pressure" and sure enough 5 oil changes later none are "defective" I feel that they upsell to make more money.

    Roxanne B.: I went to ct for ONLY a service that consist of only an oil change. Then when I returned from Xmas shopping my truck was still up in the hoist To my surprise they told me me it will cost me 800.00 some dollars then I said who said I needed a new fuel filter? I just replaced it 2 weeks prior... All I said was get my truck off that hoist now. Which they did and I have never been back to ct SINCE!!!!!

    Joanne S.H.: I had a simple oil change done in Burlington Ontario 2 weeks ago. They did not tighten the oil plug or the filter. Oil leaked all over my driveway. I called them the next day and was told they couldn't do anything about it. Now I'm left with an oil stain on my driveway and had to replace the oil. Thank crist my engine didn't blow!

    Heather B.C.: I don't trust them ...they did an oil change I drove my car home 18kms and then another 6 kms later my car wouldn't start. The alternator was done, no juice in it which would have meant I had been just running on battery...I think they pulled a switcheroo on me.

    Donna D.: appears to be a generous offer but all the posts I've read had a negative experience with your car repair shop as did I years ago - so don't go there anymore. I went in for an oil change and the front counter guy came back with a list of things that needed repair, including a brake job which had just been done, and to replace a part that my car didn't even have, so it seemed like out and out fraud to me. I do like the store for shopping. Too bad the car repair problems seem to be systemic.

    MattandErin M.H.: Id be scared to get my car towed there as well, went for an oil change in Moncton NB, and they paged me ten minutes later and told me that my was leaking oil. So they quickly showed me that it was leaking oil. I went back to the parts counter and the service guy already had a quote for me of over eight hundred for a rear main seal. I didnt get it done went home and the next morning looked myself. Come to find out it was a loose motor bolt that was leaking dripping to be exact. Now I have a paved driveway and there was never a oil spot before in my driveway,not saying it was loosened off there but it was a very quick fix of about four turns to tighten. Guess they just wanted me to spend over eight hundred to change something that wasnt broke. Canadian tire should focus on there honesty instead of scamming people into having parts changed out that dont need to be. Some poor customer that wouldnt know better would have got that work done at a huge cost if they were not able to fix things themselves.

    Tammy-Trevor S.: I had a friend who the guy working had an oil change done and they forgot to put oil in, you can imagine outcome and KIA was pissed as it was a leased car!!! Nice offer CT but fix the issues with your repair shop first and fix the way you handle a bad situation that was YOUR fault, for me to even get half my money back I had to fight for it by going to head office, and for me to get my money back for being charged for using my old nuts and stufg my hubby had to argue with them and prove they were reused! Not cool!!!!!!

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Doug A.: Whoever is defending canadian tire mechanics obviously never went. In 2006 my friends girlfriend brought in her car for an oil change. They took out the old oil but didnt put any back in. They said it was ready she drove around the block and the engine seized. They had to buy her a new engine. Real experts !

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    Re: Canadian Tire Sucks at Oil Changes - Overpriced, Incompetent, Incomplete, Damage, etc.

    Beware of tampering during oil changes:



    Ron M.: had my oil changed, the kid comes out and says oh i was taking a peek at your brakes and this spring popped off, i couldnt get it back on. Then walks away.

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