Kristy H.: That's really discouraging....I sent an email to customer service yesterday, expecting a response today.....but nothing. I purchased a computer chair, piece missing, had to take it back to exchanged. Yesterday I purchased a deep fryer...got it all set up, put the oil in, fresh fries cut and its broken....... I go to the store today, get a new one, bring it home...same piece broken...go back to the store again, ask for the manager...waited 30 mins, asked what he would do....he says "not my problem that's what warranties are for" and he walked away. I open a 3rd one in the store...same piece broken. I asked to be upgraded to the next model, he says sure if you want to buy it.....needless to say Im pissed. I was going to buy a patio set there .....but not now.
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