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Thread: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

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    Senior Member CTH8R's Avatar
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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    James R J.: I am a mechanic and have been buying tools from Canadian tire for 40 years and I cannot return a simple racket with their name stamped right on it because I cant find the bill so im guessing all the tools I purchase with lifetime warrenty over the past 40 years are junk now,,i feel so cheated that Canadian tire lied to me,i also have craftman and snap on tools and can exchange them anytime they break with no problems,why are Canadian tire such liars and why would they cheat a guy whos been a loyal customer for over 40 years,i am so disgusted and feel so freakin cheated,I make my living with my tools and Canadian tire are cheating every mechanic out there,so if you make a living with your tools do not buy Canadian tire,their warrenty is garbage and they will not honor it,if I had kept a receipt for every tool I purchase id have no room in my box for tools,it makes me sick that they would cheat me

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Craig S.: It's not my job to tell you what's wrong with all your products .... and sending an email to your Corp will get me a 5 dollar gift card that I can't even buy a screwdriver with. That will brake . I got a master craft socket set and the Rachet spins both ways and even said made in China . If I had the recept I could take it back .... so I buy snap on yes it cost more . But I don't need a recept if it brakes. I got a set of wrangler territory tires 1400 .... 30 thousand km done. Then I went and got tires from fountain tire bfg . 70 thousand I am at now . And they were 1500 for the tires. So like I said when you go cheep . You get what you pay for .....
    Last edited by CTH8R; April 10th, 2015 at 04:13 AM.

  3. #93
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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Steve N.: I have tons of tools from Canadian Tire. Is this their warranty policy now??? (If it is their cheating past customers) I had no problems in the past, I've never needed my receipt ( but it's been a few years since I returned anything) I worked as a technician for 16 years up till a couple years back. I'm going to have to look more into this before buying any more tools. If this is true and I can't get warranty on what I've already purchased I'm doing everything I can to avoid making ANY purchases at Canadian Tire. Also will be going with a different Credit card. I use my Options MasterCard for everything. All them tools I bought, being told I have lifetime warranty and don't need a receipt. Wow they had better inform customers of this policy change IF THIS IS TRUE. I hope I get my answer on here. I truly hope this was one incident of a misinformed employee.
    Last edited by CTH8R; April 10th, 2015 at 04:24 AM.

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Craig S.: Well they told me with out a recept they would not take it back . The last set I ever got from them had 2 13 mil sockets and no 12. I took it back . And the person at the returns desk try to tell me that there was no 12 in that kit and that's the way it is . So I asked why is there a spot that says 12 ... after the manager had a look and had to open a new box they found that there was mistake ...

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    James R J.: I tried your customer service they are not interested and its ashame I have to post this on your site to get your attention and I would like to hear from other mechanics who also feel cheated by Canadian tire on the wrenchs and tools with life time warrenty,replace my racket and stop cheating me and trying force me to buy a new one and I have to borrow a racket at my work from another mechanic to do my job and that takes away from his work,just please replace my racket and stop cheating me and others who depend on our tools for our living

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