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Thread: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Krista S.: #SpreadTheCheer I'm not too cheery. I purchased the Mastercraft Maximum 7 amp ½” drive Hammer Drill on August 11th in the hopes that it would be better than the last two 6 amp hammer drills that I purchased and died on me. The 5 year warranty was particularly appealing. The first day I used it (Dec 17th), the motor died. When I returned it to the East store in Regina, they didn't have any to replace it because it is discontinued and I was told to go to the South store that had three. This store looked two times in the warehouse but couldn't find it. When I asked to exchange for another model they said they would only refund the money I paid. I returned to the East store in an attempt to get a more satisfactory response and was again stone walled and treated rudely by the manager Sandeep. Apparently when Canadian Tire doesn’t want to honour warranty on a product, they just need to discontinue the product. I am disappointed that both managers did nothing to resolve the issue. The manager at the South store was willing to sell another drill at the last sale price but it was something I had to request (The sale wasn’t very good). The manager of the East store Sandeep actually walked away from me when I was talking to him. I normally like Canadian Tire and look forward to their flyers but this experience has left me with a sour taste in my mouth and a broken drill that I can’t finish my project, so much for warranty. I would think that it’s reasonable to expect if an item no longer exists, that it would be replace by something similar.

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Jp N.V.: Mastercraft or any Canadian tire line of products is garbage for instance just used a brand new set of drill bits and half of them are either dull and a few broke , like really? Improve your product nevermind these ads

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Stephen C.: Bunch of crooks...definitely don't get your e-test done by these thieves!

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Tim M.: Dewalt is a b&d owned brand but is of much higher calibre. I've used Dewalt for the last 20 years and the tools I had then are still in action now (although the old 12v seems weak by today's standard). Over the years nearly ever b&d tool has broken or become worn and unusable. Just my experience, but I sure do put my tools through their paces every day.


    Tim M.: Black and decker is garbage made in China and left in storage for ages, killing the batteries when new. I won't bother with b&d in my shop. I've had the best experience with Dewalt products.

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Eric L.: Works like jobmate junk?

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Cameron G.: Rough estimate of the cost of using Chinese tools compared to commercial industrial quality tools. 1 hr/day 7 days a week x 6months life expectancy÷ $40.00 =.21 cents an hour. Vs. 1hr/day 7 days a week x 10y life expectancy ÷$150 = .04 cents an hour.
    So Its costing 5 times as much to own and use Chinese tools to get the same work done!
    Like · Reply · March 26 at 7:54am

    Cameron G.:I repaired tools all my life, Simple fact is china is only interested in having a reasonable facsimile of a quality tool. Designed to last a month or so just to get you out the door. Pay 39.99 for a recip saw that will last a few months or pay 150 for a tool that will last 8 hrs a day for 10 years. China is taking us over by selling us junk.
    Like · Reply · 2 · March 26 at 7:55am · Edited

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Steve G.: Half the wood working tools from ct are junk. The router will not hold the bits in place. They fly across the room. Not safe

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Rod N.S.: Try making products that are worth what you charge. I bought a yard works Axe 5 lb breaker for almost 50 bucks. Not even 6 months later and the handle is falling apart it's made from some super cheap wood. Wood by nice if something as simple as an Axe could be made to last.

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    Kramer J.: Do not buy any tools from Canadian Tire!!! They break because of poor craftsmanship and you will probably injure you when they fail!!!!

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    Re: Canadian Tire Sucks at: Tools (Repair Only, Warranty not honoured, No Refund or Exchange)

    James R J.: I tried your customer service they are not interested and its ashame I have to post this on your site to get your attention and I would like to hear from other mechanics who also feel cheated by Canadian tire on the wrenchs and tools with life time warrenty,replace my racket and stop cheating me and trying force me to buy a new one and I have to borrow a racket at my work from another mechanic to do my job and that takes away from his work,just please replace my racket and stop cheating me and others who depend on our tools for our living

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