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Thread: Grudges, Complainers and Other Retailers: Canadian Tire Still Sucks!

  1. #111

    Re: Grudges, Complainers and Other Retailers: Canadian Tire Still Sucks!

    OK, here's the tally of complaints posted during a one-week period, at both www.facebook.com/walmartcanada, and at www.facebook.com/canadiantire.

    I've grouped them together, to with similar categories:

    - Staff (rudeness, customer service, long lines, etc.): Walmart 9, Crappy Tire 12.

    - Lack of stock (but NOT for items on sale): Walmart 1, Crappy Tire 3.

    - Product concerns (safety, quality): Walmart 2, Crappy Tire 3.

    - Lack of stock for sale items, or for Rain Checks: Walmart 1, Crappy Tire 2.

    - Facilities issues (parking lots, bathrooms, etc.): Walmart 3, Crappy Tire 2.

    - Price-Matching: Walmart 2, Crappy Tire 0.


    Total: Walmart Canada = 18, Crappy Tire = 22


    Sounds pretty equal, but CT is definitely ahead (18% ahead).

    But that isn’t the whole story.

    Because Crappy Tire had a lot of complaints, in areas where Walmart Canada didn’t have any:

    - Automotive complaints: 6
    - Boycott announcements: 5
    - Credit card issues: 2
    - Web site complaints: 2
    - No returns on opened items: 1
    - Incorrect pricing: 1
    - Coupon issues: 1
    - Objections to Spam: 1
    - Gift card issues: 1
    - Customers who simply said, "Canadian Tire Sucks”: 5

    Total for Crappy Tire: 25+22 = 47.

    Almost 3 times as many complaints on CT's Facebook page, in the same 7-day period.

    So, based on this quick survey, Canadians have ‘voted’ with their computers that Crappy Tire has much worse products, facilities, staff and services than Walmart Canada does.

    It would be interesting to try this again, on a week where Crappy Tire is paying Facebook to Spam Canadians – counting up all those complaints would be a LOT of work!

  2. #112
    Senior Member CTH8R's Avatar
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    Re: Grudges, Complainers and Other Retailers: Canadian Tire Still Sucks!

    Something for the CTers to consider, when they look at unhappy customers (but they'd have to take their headsoutbofvthe sand, first!)


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