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Thread: CT Sucks at: Customer Service

  1. #11
    Senior Member CTH8R's Avatar
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    Re: CT Sucks at: Customer Service

    Icy Truck Spam:


    Neil R.: Concidering my last experience with this product and your Customer Service with respect to my problem , Four words. You must be kidding.

  2. #12

    Re: CT Sucks at: Customer Service

    ill put this observation on this thread.ive made it my business since i fell foul of CTs crappy policy to spread the word.when i first started out the reply from people was usually 'really?' and ive noticed over the last few months a very definite shift to 'ye we know we dont go there anymore'
    interesting...

  3. #13
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    Re: CT Sucks at: Customer Service

    From the Icy Truck Spam:

    Tim P.: A complete waste of manpower and resources and money ........typical of Canadian tire ,as when I worked their , a bunch useless lazy people that know absolutely nothing about the products they sell ...........brutal ...

  4. #14
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    Re: CT Sucks at: Customer Service

    After-sales support:

    Steve C.: Contacting the 'so-called' customer service e-mail is an absolute waste of time. They reply with canned answers and don't do anything anyway. Just don't spend ANY money there.

  5. #15
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    Re: CT Sucks at: Customer Service

    Robin B.: Thanks Steve, I have dealt with other companies before so I know it will be a waste of time. I only post this so other people will be aware of what kind of company they are dealing with. They only want you to deal with customer care so they can take you "offline". They don't really want customer experiences to be shared they just want you to hit the "like button".

  6. #16
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    Re: CT Sucks at: Customer Service

    Lord help us - another Icy Truck spam, on Facebook.

    Here's a typical response:

    Jeff M.: Id be more concerned with customer service at your stores and garages..Not good..

  7. #17
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    Re: CT Sucks at: Customer Service

    One of the 8 or 9 Icy Truck threads:


    Moe K.: ... You guy's really need to upgrade your customer service . There are more Canadians that will remain loyal if you do.... and your sales will soar. Also have the stock when you advertise sale items... you guy's should have this down pat by now your not rookies.... love your commercials and that you are also Truly Canadian.Give the service at shot I think you will be pleasently surprised

  8. #18
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    Re: CT Sucks at: Customer Service

    A little vague:


    Heather R.: I just had the worst experience ever with Canadian tire.....I used to love it at xmas time with the sleds my father bought....the catalogues at xmas....felt good to be a canada store ....its not a good store anymore.....

  9. #19
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    Re: CT Sucks at: Customer Service

    Followup:

    Heather R: ....I emailed them heard nothing back

  10. #20
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    Re: CT Sucks at: Customer Service

    Gee, do you think other people have had trouble getting help from the CSRs at Customer Support?


    Sheri C.: Yep I agree. I emailed two weeks ago I got a email back today. What a joke. They did nothing but tell me to contact the store we dealt with. Do you not think we already did that? Lol!!! If they read the email they would of known that. Waste of time!!!!!

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