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Thread: Canadian Tires Policy on returns for open packages

  1. #1

    Canadian Tires Policy on returns for open packages

    Unfortunately I need to share something very important about Canadian Tire's return policy. I'm not sure if it was always like this or if they are recent changes, but I'm sure if you are aware you might think twice about purchasing there. They DO NOT accept any returns for open packaging. I tried to return an LED light because I did not like it and they refused to take it back because I had opened the clamshell packing. I explained that there is no way I could possibly know whether I liked it or not without opening the package. I was informed that regardless, the policy is NO RETURNS for open packaging. I called the corporate office make sure this was indeed Canadian Tires policy and not just a misinformed clerk at the returns counter and yes indeed this policy was confirmed by a representative at their corporate office "NO RETURNS ON OPENED PACKAGING". I thought I would share this with my friends, as you may want to consider purchasing your products from Walmart or Costco (much more consumer friendly return policy) and they carry more or less the same merchandise.

  2. #2

    Re: Canadian Tires Policy on returns for open packages

    Steven:

    There is a thread on this site for general complaints posted on CT's own Facebook page. Yours is included, at https://www.canadiantiresucks.net/ge...html#post11443

    This policy has been in place for seval years, but is not made known to customers. There is a specific thread on the lack of a Customer Satisfaction policy, here: https://www.canadiantiresucks.net/ge...html#post11586

    While some owners seem willing to take a loss on a poorly designed, low quality or falsely advertised product, many choose to turn away dissatisfied customers like you, and the corporation allows them to do so.

    Thanks for taking you time to warn your fellow Canadians about this terrible policy at the Red Triangle of Crap stores - lets all help get the word out!

  3. #3

    Re: Canadian Tires Policy on returns for open packages

    and welcome to the site.im sure if you spend time trawling around the pages here you will find that you are very much NOT alone in your views.come join in the fun slagging off this once decent(even though they always sold crap) company!

  4. #4

    Re: Canadian Tires Policy on returns for open packages

    The Crappy People who post here like to say, that you should buy from one of their competitors, if you aren't 100% sure that you will satisfied with what's in the package.

    Because they know that Walmart, Home Depot, and especially Costco will almost certainly give you a refund if there is a genuine problem, that could not have been discovered before you opened it (a pretty common experience).

    But the strange thing is, the Crappy People seem to assume that you will still come back to their Crappy Store, for the few items that you are absolutely 100% sure will be OK!

    What is more likely, is that the customer will be like you, get ticked off, and never come back.

    Basically, they are encouraging people to boycott their own stores - and the irony of this is completely lost on them, LOL!
    Last edited by CT Challenger; January 21st, 2014 at 04:28 PM.

  5. #5

    Re: Canadian Tires Policy on returns for open packages

    irony is something that they just dont get,like humour for example.shame....

  6. #6

    Re: Canadian Tires Policy on returns for open packages

    Then again, maybe they divide consumers into 2 groups: those who might one day want to return something and those that never ever ever will.

    As soon as a consumer returns something, maybe Crappy Tire wants nothing to do with them - like an American who's been ill and trues to get health insurance.

    If that's true, they should hurry up and take down that "Easy Returns, Keep Your Receipt" sign, and replace it with "All Sales Final if you Open The Package."

    You know. Speed things up, and nobody gets ticked off!

  7. #7

    Re: Canadian Tires Policy on returns for open packages

    thats easy to figure out.those that never ever will have probably already fallen foul of their crappy policies and never ever will(shop there again)

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