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Thread: Never buy a Lawnmowers from Canadian Tire

  1. #1

    Never buy a Lawnmowers from Canadian Tire

    Canadian Tire doesn't support their product they sell! I purchased a "Yard Works" battery operated lawnmower four years ago and it worked well only the batteries were of poor quality. Every year I had to purchase a new battery, which are very expensive $112.99 incl. Taxes. Because the lawnmower worked well I did not mind!
    But now to the real issue and problem![B]
    When I wanted to service my lawnmower to keep it in good working condition I was given the address and phone number of a service station only to find out the place was not in business. I called Canadian Tire to report this issue only to be told that that was the only place they had on record. I finally located a place to receive the required service. Canadian Tire did not care if I could get my lawnmower serviced or not. But the worse it yet to come! In June 2013 my batteries, of which I had two, both wouldn't charge anymore of which one was a new one. I was told it is most likely the charger which is not working anymore. I went to Canadian Tire to purchase a charger and was told the following thing which blew me away: "We sell the lawnmower and the batteries but we don't sell the charger!"
    I was told to order it from a company called Sunrise or something like that and when I called to order it was told it will take three to four weeks. Now June is in the height of the grass cutting season and I am without a lawnmower. I had to hire a company to cut my grass until the charger arrived.
    This, to me is totally unacceptable service by Canadian Tire. I would never ever purchase any equipment which needs services from Canadian Tire.
    I would advise any readers to think twice before purchasing equipment requiring service from Canadian Tire.

  2. #2
    Senior Member CTH8R's Avatar
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    Re: Never buy a Lawnmowers from Canadian Tire

    Tina:

    Thanks for sharing your experiences.

    As you'll see from the many posts on this site, it is very risky to purchase anything at all from Crappy Tire, including lawn mowers.

    Many of the complaints we see are about the "repair only" return policy for lawn mowers, especailly gasoline-powered ones, and for defective "Yard Works" or "Simoniz" products.

    Regarding parts, you might be interested in this thread:

    https://www.canadiantiresucks.net/ge...-no-stock.html

    Keep in mind, the charger you have might well be OK, and it could quite possibly be the two batteries themselves that are defective. If you could find someone with a working battery, you could try that in your mower, and maybe try charging it with your charger, just to confirm. You could also try charging your batteries with someone else's known-good charger.

    Thank you for helping spread the word about terrible Canadian Tire products, poor customer service, and lack of replacement parts.
    Last edited by CTH8R; October 6th, 2013 at 02:00 PM.

  3. #3

    Re: Never buy a Lawnmowers from Canadian Tire

    Hi and thank you for your comment!
    Just wanted to say that I did get the charger eventually after waiting six weeks. What was to me the unbelievable audacity to convey to me that the store stocks the mower and the batteries but not the charger - an irresponsibility first class! Canadian Tire's leaders are really out of sink! I would say that they never heard of the prime important facet in business "Customer Service and Customer Service over and over again" It could be a good store if the leaders would be listening and knowing what so many customers think about them. Maybe they should read this site but most likely they are not interested at all!

    Quote Originally Posted by CTH8R View Post
    Tina:

    Thanks for sharing your experiences.

    As you'll see from the many posts on this site, it is very risky to purchase anything at all from Crappy Tire, including lawn mowers.

    Many of the complaints we see are about the "repair only" return policy for lawn mowers, especailly gasoline-powered ones, and for defective "Yard Works" or "Simoniz" products.

    Regarding parts, you might be interested in this thread:

    https://www.canadiantiresucks.net/ge...-no-stock.html

    Keep in mind, the charger you have might well be OK, and it could quite possibly be the two batteries themselves that are defective. If you could find someone with a working battery, you could try that in your mower, and maybe try charging it with your charger, just to confirm. You could also try charging your batteries with someone else's known-good charger.

    Thank you for helping spread the word about terrible Canadian Tire products, poor customer service, and lack of replacement parts.

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