to iknowthings, the reson we don't take back lawn mowers after there used is that we'd have to throw them out, the majority are gas powered and once filled with gas retain the smell, would you buy a lawnmower that smelled like gas? god knows most people wont buy somthing that looks like it might have been taken out of the box at all. we do have repair warrentys on lawn mowers and we can usualy get them fixed and back to you in a few days, with no cost to the customer.
to rogerrz, from what very little i've read on this form you seem like a truely unhappy person with self esteem issues, please don't take them out on others, it's not at all polite.
as to why it took 30 min, i can speculate that it was probably a busy day and the managers have better things to do then catter to the indulgent whims of customers like that.
and don't pick on our little redheaded friend, she's a very nice girl and knows what she's talking about
have a great day and thank you for shopping at canadian tire