Thread: Store #017, 130 Grand Rd, Campbellford ON

Originally Posted by Unregistered

I know that the techs do not install tires very well when putting them on aluminum rims. Suffered flats on all four because the rims were not properly cleaned when the new tires were installed. I also refuse to buy anything remotely electronic from any CTC due to their rediculous return policies. Never had any luck with any sort of electronic from CTC.

what do you mean by rediculous return policy?

CTC warranties and return policies are based on supplier/ manufacture policies. For electronics, usually they will replace defective electronics over the counter within 30 days and in some cases, up to 90 days. After the 90 days, they will still honour the full term of the warranty by sending your unit out for repair at CTC's own expense. CTC does not do the repairs and has no control over where they go for repair or how long it takes, again, that responsibility lays in the hands of the supplier. The return policies at CTC are as good as anyone's and better than most.
Keep in mind that you need proof of purchase including purchase date, ie: receipt or credit card statement. This is a requirement of the supplier.
What is so wrong with this policy?

"The return policies at CTC are as good as anyone's and better than most."



When did this turn into a comedy site?

Originally Posted by RogerRZ

"The return policies at CTC are as good as anyone's and better than most."



When did this turn into a comedy site?

OH LOOK! dipshits back

I had left?

wishful thinking on our part. your not the only one with an opinion

Warranty Service at this store does indeed suck. The first and last time I took a car in to have the defective Canadian Tire tires replaced (all had the full extra warranty paid for) they told me they couldn't do the work because the tire tech had phoned in sick - like the three mechanics on duty were incapable of replacing a tire. This is AFTER the guy wasted 10 minutes going through the paperwork looking for an excuse not to honour the warranty. As far as disposal fees for tires goes - there shouldn't be any. You pay it up front when you purchase the tire.

Quite frankly, I find the prevailing attitude in the "Service" department disgusting.

Unfortunately it is pretty typical for equipment parts or service in Campbellford in general. It's like going to some backwater town in Tennesee where everyone has the same five last names and any new face must be a travelling millionaire 'cause they have enough money to afford the gas to leave.

The best one was when the independent part store down the street from CT gave me the wrong intake manifold gasket AND the wrong exhaust manifold bolts and then tried to refuse to exchange them because I had opened the opaque cardboard boxes. How was I supposed to tell they didn't fit? Micrometer-scale X-Ray vision?

They relented when I humbly suggested they owed me $180.00 for lost time.

Just stay away from anyone purporting to be a tradesman in this town - they may not all suck, but every single one I have had the misfortune to deal with has, so I don't think the odds are all that good on finding the rose amoung the thorns.

Hillbilly doesn't begin to describe it.

I have lived in the C-ford area for 10+ years... This used to be one of my favourite stores, but hasn't been that way in a long time.
The service department is lousy, they never have time to do anything unless you book weeks in advance, even to the point of repairing a tire - something I can do MYSELF in 10 mins if I had their equipment... Their warranties are good, but get them to honor them.
The store makes me angry. There is never anyone around when you need help. I applied for work there and was not hired, which disappointed me at the time, but I do get it... But did hire a man who knew NOTHING about the store. Once I asked him for assistance and all I could get out of him was 'uh, I don't know' and 'let's ask so and so...'. Should not these people be properly trained before they are let loose on the floor?? My husband and I stood and watched him give a customer inaccurate and DANGEROUS information regarding a tool she wished to purchase because he was not knowledgeable...
I will not shop in this store again, which is unfortunate because I have friends that work there, and it is really the only of it's kind in town, forcing me out of my way.

Based on these reports and on the ratings here, this store really does suck.

There's a common theme here, where stores in smaller communities have crappier stores, because customers don't have a lot of options, so they can get away with it.

This chain really is lacking in standards and over-sight, and allow a few worse-than-average stores bring down the reputation of the others.

same here im proud to say my car was inn mint condition they even told me at there garage wen it got time to pick up my car 2 studs where broken and they scratched up one of my mags good