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Thread: Home Depot is going the way of CT

  1. #11
    Posted by an unregistered user Guest-0196's Avatar
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    Re: Home Depot is going the way of CT

    Quote Originally Posted by Unregistered View Post
    dont work for crappy retarded tire athough they might hire
    you to sweep flores
    When you can tell me what a "flore" is, I'll respond.

  2. #12
    Posted by an unregistered user Guest-0313's Avatar
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    Re: Home Depot is going the way of CT

    Quote Originally Posted by Unregistered View Post
    Almost every store has at LEAST one crappy employee. If I were to ditch every store I had some sort of undesirable experience at, there would be nowhere I could shop.

    I have had poor customer service, at Wal Mart, Canadian Tire, and Home Depot, among others. I have also had excellent customer that surpassed my expectations at Wal Mart, Canadian Tire and Home Depot.

    This is the nature of big box stores. There will always be people that slip through the cracks who have no etiquette or common sense and somehow end up getting a job where they deal with the public, but you can only get to know them so much in an interview, and managers can't monitor them every minute they are at work.

    It's unfortunate because there are some good people at these stores, who do want to help.
    When I want service I see my local Home Hardware dealer... at least you know who you are dealing with and have someone to reason with. Having said that, I agree with the above.... good & bad employees everywhere.

    Retail is a tough business.... glad that I'm not in it.

  3. #13

    Re: Home Depot is going the way of CT

    Home Depot has been going down hill for years now. Service is not good and employees difficult to find.

    Interesting enough, this and other reasons is affecting it financially and they got themselves in serious financial trouble last year. (mainly in the U.S.)

  4. #14
    Posted by an unregistered user Guest-0587's Avatar
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    Re: Home Depot is going the way of CT

    I think the problem has already been stated in a round about way.

    1-Most stores do have crummy employees. There are many that are good as well though.
    2-Quite often the people who receive the bad service are usually rude and/or ignorant people. Highly demanding that they're always right. It could never have anything to do with the attitude they walk in the store with. If you walk in and rip a rep who doesn't really have anything to do with the actual problem, they're not likely going to bend any rules to help you. Plain and simple.

    It's sort of a general problem nowadays. NO manners, just all about ourselves. We all need to remind ourselves that we all work, we all make mistakes. It doesn't matter what level we feel we are at, all (most!) people do deserve dignity and respect. I've had the unfortunate circumstances where I find myself stepping in to help out when a customer at a store feels its well within their rights to yell and scream at someone just because, for example, they forgot their receipt at home and don't want to go back to get it for a return. Sure, 95% of people are honest and that shouldn't be a problem. Sadly, we live in a world of dishonest people. That is why those guidelines are there.

    Take a few minutes and breath. Is it really worth blowing a gasket over anything small in life. There are always situations where it may lead to that. But, far too often, it doesn't need to escalate to that level!

    Anyways, my two cents.

    Won't be back to read any responses. Just wanted to throw that out there.

  5. #15

    Re: Home Depot is going the way of CT

    Quote Originally Posted by Guest-0587 View Post
    I think the problem has already been stated in a round about way.

    1-Most stores do have crummy employees. There are many that are good as well though.
    2-Quite often the people who receive the bad service are usually rude and/or ignorant people. Highly demanding that they're always right. It could never have anything to do with the attitude they walk in the store with. If you walk in and rip a rep who doesn't really have anything to do with the actual problem, they're not likely going to bend any rules to help you. Plain and simple.

    It's sort of a general problem nowadays. NO manners, just all about ourselves. We all need to remind ourselves that we all work, we all make mistakes. It doesn't matter what level we feel we are at, all (most!) people do deserve dignity and respect. I've had the unfortunate circumstances where I find myself stepping in to help out when a customer at a store feels its well within their rights to yell and scream at someone just because, for example, they forgot their receipt at home and don't want to go back to get it for a return. Sure, 95% of people are honest and that shouldn't be a problem. Sadly, we live in a world of dishonest people. That is why those guidelines are there.

    Take a few minutes and breath. Is it really worth blowing a gasket over anything small in life. There are always situations where it may lead to that. But, far too often, it doesn't need to escalate to that level!

    Anyways, my two cents.

    Won't be back to read any responses. Just wanted to throw that out there.
    To a degree you're right, but just last week, I went to HD to buy a snowblower....

    I spent 15 mins with an associate who was trying to be helpful.
    I was told Arien is a good brand , my friend has been using one for years and he swears it starts on first pull everytime.
    So, I searched around and saw that well, HD has stock but is priced higher. No big deal since they have price match / price beat policy.

    Well, after I spent 15 mins with an associate who was trying to be helpful, she decides its not in her power to do the price match / price beat herself. She ask me to wait, while she gets someone to help.
    30 mins later, "he" shows up at the counter with another customer who apparently bought a lot of cabinets and received all the doors in mismatched colors.... anyways, so I waited patiently for another 20~30 mins...
    then he turns around to me and before I even said a word, he said to me :
    "yeah yeah I know what you going to show me, this place in oshawa, its cheaper than us but it is not same model.,.."
    so I tried to explain to him, the store I wanted him to look at was not in Oshawa but before I even finished my first sentence he cut me off saying:
    "anyway, it doesn't matter, we have turned down lots of people asking... so it won't be right if I Pricematch for you"
    at that my manner switched from the polite customer to a pissed off one, and told him I don't really CARE what he DID or DID NOT do for other customers. I am there for my purchase and that alone. You have a policy, follow it. It was a page on ARIEN website / store, so they can't even use the "oh but they are not authorized dealer" bs. Finally he said ok leave your number I'll check it tomorrow and call you back. and When I asked when he said before 3pm for sure.
    Well, this is 10 days later, no call.

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