Thread: Home Depot is going the way of CT

Went to Home Depot (Terminal Ave in Vancouver) on a Friday afternoon and waited 15 minutes in the generic "Services" counter behind one other dufus returning a bunch of items so I could ask a simple 5 second question? There's one snooty old lady clerk dealing with this dude on a Friday afternoon! Fifteen minutes of just waiting behind one guy to ask a simple question which I never got around to asking because I got fed up...that's ridiculous.

Yeah, there were other girls behind the "return" counter with their thumbs up their asses because they wouldn't know the term multitasking if it hit them in their sub highschool level educated heads. Some of them could see my blood was beginning to boil but they could care less because it wasn't their job. Not even adequate floor staff walking around that I could intercept without the risk of losing my spot.

I got so pissed off I just intercepted a Home Depot contractor with a safety vest, told him the service was a joke and where there might be another Home Depot only to have this contractor provide me with info. If there were adequate staff, I could have saved myself 15 minutes of standing for nothing.

Unless you're waiting to get into a high end club in New York, or waiting for Stones tickets, no one should have to wait that long to talk to a clerk, agent, or anyone.

CT is a joke, and so is Home Depot. I'd sooner give my business to RONA. At least the service is way better.

Home Depot is a last resort for me and my DIY needs nowadays - not only because of the service, but because they are now in the realms of "big-box" world domination.

I go to TSC (small and friendly) or Rona (bigger and more helpful).

Almost every store has at LEAST one crappy employee. If I were to ditch every store I had some sort of undesirable experience at, there would be nowhere I could shop.

I have had poor customer service, at Wal Mart, Canadian Tire, and Home Depot, among others. I have also had excellent customer that surpassed my expectations at Wal Mart, Canadian Tire and Home Depot.

This is the nature of big box stores. There will always be people that slip through the cracks who have no etiquette or common sense and somehow end up getting a job where they deal with the public, but you can only get to know them so much in an interview, and managers can't monitor them every minute they are at work.

It's unfortunate because there are some good people at these stores, who do want to help.

Originally Posted by Unregistered

Almost every store has at LEAST one crappy employee. If I were to ditch every store I had some sort of undesirable experience at, there would be nowhere I could shop.

I have had poor customer service, at Wal Mart, Canadian Tire, and Home Depot, among others. I have also had excellent customer that surpassed my expectations at Wal Mart, Canadian Tire and Home Depot.

This is the nature of big box stores. There will always be people that slip through the cracks who have no etiquette or common sense and somehow end up getting a job where they deal with the public, but you can only get to know them so much in an interview, and managers can't monitor them every minute they are at work.

It's unfortunate because there are some good people at these stores, who do want to help.

Well said.

I went into Home Depot last week and had to traipse all over the store to find an employee who wasn't pretending to be busy. Once I did, they just pointed to the aisle that had the item I asked for and walked off. Nice service, huh?
I guess, as Canadians, we put up with it, don't we?

I don't really know why people keep saying 'As Canadians, we like to take it up the ass in regards to service."

I went on Vacation to 2 US states and in both, got the worst service I have ever gotten. So it's not just us canadians. It's everywhere. Shitty employers, shitty employees, shitty store owners. :/

Originally Posted by Unregistered

I don't really know why people keep saying 'As Canadians, we like to take it up the ass in regards to service."

I went on Vacation to 2 US states and in both, got the worst service I have ever gotten. So it's not just us canadians. It's everywhere. Shitty employers, shitty employees, shitty store owners. :/

The difference is that, here in Canada, we roll over for it.

did it ever occure to you why your getting shitty service and staff that
dont give a shit about you? its because there getting shited on already
by big chains with shity wages that there paying there employees
so why should they bend over there ass for you? get a real dude

Originally Posted by Unregistered

did it ever occure to you why your getting shitty service and staff that
dont give a shit about you? its because there getting shited on already
by big chains with shity wages that there paying there employees
so why should they bend over there ass for you? get a real dude

You must work for Canadian Tire. Your spelling and atrocious grammar show you have the right aptitude for a position there.
I couldn't give a rat's arse what Canadian Tire "workers" think. They won't get another cent of my money. Give me a shitty attitude and you'll never see me as a customer again. I'll go to a place that's friendly and reasonable, and they'll earn my money.
The whole underlying attitude of Canadian Tire seems to be that you people are doing us a favour by opening your doors to us. I think it's time for you to, as you say, "get a real dude".

dont work for crappy retarded tire athough they might hire
you to sweep flores