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Thread: A Consumer's War against CTC

  1. #11

    I sent Legal Notice to Canadian Tire

    I sent Legal Notice to Canadian Tire. It is not a legal red tape, because it is done by myself. It may even amuse you in some way
    ====================
    Date: JANUARY 29, 2008

    Dear Legal Representative of Canadian Tire Corporation, Limited:

    I had a very bad experience with Canadian Tire Auto Service (2160 Carling Ave, Ottawa) on Sunday, January 13, 2008. They installed an incorrect front driving axle on the passenger side of my car. After I asked them to restore my car to its original condition, they left the wrong axle in my car and let me drive home.

    The wrong axle was found and taken out by another mechanic at a dealership immediately the next day. I picked up my car at that dealership and bought back the wrong axle on Jan 16, 2008.

    The entire story and the proofs of my car's condition before and after this incident occurred are available on my blog at HTTP://unfair-practice.blogspot.com/. You can also found further documentation of my case by reviewing Ref# 411-91218 in your Customer Relation department or by checking my car maintenance record at the Canadian Tire Auto Service (2160 Carling Ave, Ottawa, Ontario).

    I need to make regular trips to Toronto to visit my wife and friends. After this problem occurred, I have been scared of driving long distances using my car. I am worried that my car might have incurred some potential damages that are not yet noticeable and that I will lose control while driving on the highway someday.

    The following are the persons related to this case who represented the Canadian Tire Corporation in dealing with Work Order 289007 on Jan. 13, 2008 and should be held responsible:

    1. The representative of Canadian Tire Customer Relation who took care of the Ref# 411-91218 of the complaint.
    2. The manager of the Canadian Tire store (2160 Carling Ave, Ottawa, Ontario);
    3. The manager of the Auto Service at the Canadian Tire store (2160 Carling Ave, Ottawa, Ontario);
    4. The service advisor (Wadin) at Canadian Tire store (2160 Carling Ave, Ottawa, Ontario);
    5. The mechanic 11 at Canadian Tire store (2160 Carling Ave, Ottawa, Ontario) who installed the wrong axle into my car;
    6. The mechanic 18 at Canadian Tire store (2160 Carling Ave, Ottawa, Ontario) who left the wrong axle in my car.

    The following are my questions about this incident. Please answer them within three months starting from the date printed at the beginning of this notice.

    1. Did the mechanics at the Canadian Tire Auto Service (2160 Carling Ave. Ottawa, Ontario) install the wrong front passenger side driving axle in my car on Jan. 13, 2008?
    2. Did the mechanics' installation of this axle at the Canadian Tire Auto Service (2160 Carling Ave. Ottawa, Ontario) on Jan. 13, 2008 damage my car?
    3. Did the mechanics at the Canadian Tire Auto Service (2160 Carling Ave. Ottawa, Ontario) leave the wrong front passenger side driving axle in my car as a result of only a temporary completion of the work done on Jan. 13, 2008?
    4. Did the mechanics' practice endanger my life by allowing me to drive an unsafe vehicle after the 5:00pm closing time on Jan. 13, 2008 and in the days that followed?
    5. Did the manager at the Auto Service of the Canadian Tire store (2160 Carling Ave. Ottawa, Ontario) investigate my case fairly?
    6. Did the representative at the Canadian Tire head office who took care of my case (Customer Relation line: 1-800-387-8803, Ref# 411-91218) investigate my case fairly and completely?
    7. Are the representatives at the Canadian Tire head office tolerating unfair business practices exercised by any individual store operated in the name of Canadian Tire?
    8. Is Canadian Tire Corporation, Limited tolerating unfair business practices exercised by any individual store operated in the name of Canadian Tire?

    The following are the actions you should commence immediately:

    1. Commence an investigation into any possibly unfair practices in place at
    all stores operated in the name of Canadian Tire nationally and internationally (if any) immediately.
    2. Publish a monthly progress report of this investigation via the mainstream media nation-wide and in each province in Canada.
    3. Apologize to me personally for the case I described at the beginning of this notice by sending me an official letter in the name of Canadian Tire Corporation, Limited, with the signature of the legal representative of Canadian Tire Corporation, Limited.
    4. Apologize to me publicly for the case I described at the beginning of this notice by publishing an apology in the mainstream media in the province of Ontario.
    5. Publish the results of the investigation into the responsibilities of the employees mentioned in this notice to a major media in the province of Ontario.
    6. A compensation of CAD $xxxxx for the damages done to my car should be made payable to me.
    7. A compensation of CAD $xxxxx for car rental expenses for long distance driving over the next ten years should be made payable to me.
    8. A penalty of CAD $xxxxxx as stipulated under the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A should be made payable to me.

    Action 1 should be commenced within three months starting from the date printed at the beginning of this notice.

    At least the first report of Action 2 should be published within three months starting from the date printed at the beginning of this notice.

    Actions 3 to 8 should be fulfilled within three months starting from the date printed at the beginning of this notice.


    Regards,



    ChickenOnTable
    ............................
    ................
    ..............
    ==================================
    The notice has been successfully delivered!

    what next? I don't know, patience values more than courage

  2. #12

    I got a email from CTC

    from Canadian Tire customerservice
    reply-to customerservice
    to ?????@gmail.com,
    date Feb 4, 2008 4:48 PM
    subject Re: New email created on Mon Feb 04 13:42:55 PST 2008



    Dear Mr. ?????,

    Thank you for your recent letter which I have faxed to the general manager at the Carling Avenue Canadian Tire store who spoke with you a few weeks ago. The general manager has responded back to Canadian Tire Corporate Customer Relations stating that she will not be responding back to you regarding your letter as she has already spoken with you. However, the general manager will give your letter to Mr. C. H. the Canadian Tire Associate Dealer at the Carling Avenue store for his review. Thank you for giving me the opportunity to respond.

    Regards,

    xxxxxxxxxx
    Automotive Case Management Representative

    ---On 02/04/2008,

    This email was created in response to an external action.

    Internal Reference [1115740]
    Last edited by ChickenOnTable; February 4th, 2008 at 06:19 PM. Reason: name

  3. #13

    Re: A Consumer's War against CTC

    If you wanted to get serious, I'd suggest getting a real lawyer to help you. Otherwise it is just another rambling complaint. In civil courts, this would be settled under "Tort Law". You should check your claim against these conditions and see how it feels to you:

    Usually, people claim negligence as the reason for a Tort.
    The plaintiff must establish four elements in order to win on a negligence theory: (1) Defendant owed a duty of care to plaintiff; (2) Defendant breached that duty of care; (3) Plaintiff was injured because of that breach; and (4) the injury would not have occurred but for the behavior of Defendant.

    So the key would be, did they have a duty to install the correct axle in your car (if you paid for it, you could probably say yes, but since I don't know if you actually did pay them, I can't comment)

    Did they breach that duty (it would appear so if what you say is true, but it also looks like they put the old one back on)

    Were you injured (doesn't sound like it; this could ruin your case)

    If you were injured, is it only because of the axle issue and no other contributing factors.

  4. #14

    Re: A Consumer's War against CTC

    Quote Originally Posted by mastercraft View Post
    If you wanted to get serious, I'd suggest getting a real lawyer to help you. Otherwise it is just another rambling complaint. In civil courts, this would be settled under "Tort Law". You should check your claim against these conditions and see how it feels to you:

    Usually, people claim negligence as the reason for a Tort.
    The plaintiff must establish four elements in order to win on a negligence theory: (1) Defendant owed a duty of care to plaintiff; (2) Defendant breached that duty of care; (3) Plaintiff was injured because of that breach; and (4) the injury would not have occurred but for the behavior of Defendant.
    Thanks for your advice and concern. I am a student, can't afford a lawyer. Anyway, I sent a "legal notice" to CTC, I wanna leave a chance to myself in the future. You can consider my story as another "rambling complaint", but I'd rather see it as a warning to others. After reading my story, I hope people would think about it twice before driving their car to CTC's garage.

    Quote Originally Posted by mastercraft View Post
    So the key would be, did they have a duty to install the correct axle in your car (if you paid for it, you could probably say yes, but since I don't know if you actually did pay them, I can't comment)
    I went to check the noise problem coming from front driver side wheel of my car at 8:00am on Jan 13, because they installed new rims and tires for me 7 days before. They asked me to change the front passenger side axle. They ordered the wrong axle (shown on the work order), installed it into my car and tested on the highway (on Jan 23, CTC said they did nothing to my car on that day), then, they told me that both front sides axles had to be changed, and it was too late for them to order axles. They said they can reinstall the original axle into my car, and promised me that my car was not damaged by their mistakes. I promised them to come back next day. I got back my car and left CTC at 5:00pm (closing time) on Jan 13, I did not pay them on that day.



    Quote Originally Posted by mastercraft View Post
    Did they breach that duty (it would appear so if what you say is true, but it also looks like they put the old one back on)
    - My car was checked by Tony Graham on Jan 7 (receipt from Tony Graham on Jan 7), they said it was in good condition.
    - After 7 days and 91km mileage used, The axle in my car after 5:00pm on Jan 13. became a wrong axle (my receipt from Tony Graham on Jan 14), and it was the cause of that huge noise.

    Quote Originally Posted by mastercraft View Post
    Were you injured (doesn't sound like it; this could ruin your case)
    I was scared by that huge noise, not injured

    Quote Originally Posted by mastercraft View Post
    If you were injured, is it only because of the axle issue and no other contributing factors.

  5. #15

    Re: A Consumer's War against CTC

    I am interested in how this story panned out. Did you get a call from the owner?

    I know the story is old but something that jumped to mind right away was the front axle that you believe was originally in your vehicle. If it was out of an old car, it would show the signs of wear and would be proof positive that they left the new axle installed.
    Why would CTC install a new axle in your car and then leave it in without charging you? They would be absorbing the costs of the new axle which is highly unlikely.

    Interesting story but I would love to hear how it ended. I have an idea...

  6. #16

    Re: A Consumer's War against CTC

    Quote Originally Posted by FormerGM View Post
    I am interested in how this story panned out. Did you get a call from the owner?

    I know the story is old but something that jumped to mind right away was the front axle that you believe was originally in your vehicle. If it was out of an old car, it would show the signs of wear and would be proof positive that they left the new axle installed.
    Why would CTC install a new axle in your car and then leave it in without charging you? They would be absorbing the costs of the new axle which is highly unlikely.

    Interesting story but I would love to hear how it ended. I have an idea...
    Thanks so much for your concern. There is nothing new about this story. I am trying to get rid of it, and get back to my normal life.
    I have several pics of that axle, here is the link:What Has Canadian Tire Done to Your Car?, read the only post in June.
    If you need further detail about this axle, feel free to contact me. I'd like to clear out any question you have from my side.

  7. #17

    Re: A Consumer's War against CTC

    I so sorry about your experience.I wanna know how much you paid for the laborI(tires changing & axle changing)

  8. #18

    Re: A Consumer's War against CTC

    Quote Originally Posted by rockhydra View Post
    I so sorry about your experience.I wanna know how much you paid for the laborI(tires changing & axle changing)
    Total around CAD1500.00, I did not pay for what they did to my car on that day, but I had to pay to fix everything they did.

    thx for your question and
    thx for keeping my story here to warn everybody else

  9. #19
    El Penetrado
    Guest El Penetrado's Avatar

    Re: A Consumer's War against CTC

    Are you aware of how stupid every single one of you sounds...?

  10. #20
    Member RogerRZ's Avatar
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    Re: A Consumer's War against CTC

    Quote Originally Posted by El Penetrado View Post
    Are you aware of how stupid every single one of you sounds...?
    Apparently not that stupid; You took the time to reply, didn't you?

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