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Thread: Customer service

  1. #11

    Re: Customer service

    Quote Originally Posted by RogerRZ View Post
    Also-what is this crap about being "unregistered"? Don't have the balls to register? How about a store location?

    RRZ
    What do you mean by "Don't have the balls to register?". Are registered users somehow less anonymous than unregistered users?

  2. #12
    Member RogerRZ's Avatar
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    Re: Customer service

    What I mean is don't come singing the praises of CT and not even bother registering. Is he a store owner? A company employee? A lawyer? A satisfied customer (i doubt the last one, or he wouldn't be here, right)?

    I'll be upfront: I'm an unsatisfied customer in New Brunswick, where AFAIK, every CT store sucks in the customer service department...

    I have made the descion to not shop there, unless I get a feeling something has improved, which I strongly doubt, as they have very little competition to make them reconsider their business model...

    RRZ

  3. #13

    Re: Customer service

    I'm sorry, I still don't see your point. I am registered, but you don't know my occupation. In registering, the only info that is shown is your user I.D., and whatever other personal info you want to divulge.

    What type of bad customer service issues have you encountered?

    Also, what does AFAIK stand for? I'm obviously too old for the language of the text message.

  4. #14
    Member RogerRZ's Avatar
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    Re: Customer service

    It stands for As Far As I know.

    My issues can be found in the "reasons CT sucks thread". They are all based on a true story. (except for the CT guy-he sucks, but it's not a deal breaker). I can provide personal examples (more than one, in most of the cases) to support all the other ones.

    RRZ

  5. #15

    Re: Customer service

    I've written it in other posts and I'll write it here again. If you don't like the store, its offering of products and services or its pricing it's really simple. Don't shop there!
    If you really do need the store manager to help you choose between green and blue w/w fluid (LOL), you might just be a customer they can do without! Don't forget thet they are in business to make money; it's the only reason. So if you require so much of their staff's time that they can't help other customers (and therefore lose them and their money), I'm pretty sure, if given the choice, they'd drop you.

  6. #16
    Member RogerRZ's Avatar
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    Re: Customer service

    An item big enough to need a shopping cart shouldn't be locked behind a glass cabinet, requiring the customer hunt down a CSR to open said cabinet. Especially if the CSRs are hard to find...

    RRZ

  7. #17

    Re: Customer service

    It's likely that they struggle with the balance between inconveniencing their honest customers and discouraging their dishonest customers. Shoplifting, I've heard (but have no personal experience with it) is quite an issue in retail because it is so expensive to have people take advantage of the "100% discount". I doubt they put things in the locked cabinets until they have had an issue with it going missing.

    I bet we'd be amazed by the stuff people can manage to rip off.

  8. #18
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    Unhappy Re: Customer service

    I've never had any more issues with Canadian Tire than at any other retail store.

    This seems like a pointless and silly site to me. Anybody need to get a life?

  9. #19
    Member RogerRZ's Avatar
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    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    I've never had any more issues with Canadian Tire than at any other retail store.

    This seems like a pointless and silly site to me. Anybody need to get a life?

    You're here, aren't you?


    RRZ

  10. #20

    Re: Customer service

    Quote Originally Posted by RogerRZ View Post
    You're here, aren't you?


    RRZ
    It looks like he/she WAS here, but probably won't be back.

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