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Thread: Customer service

  1. #61
    Member IKnowThings's Avatar
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    Re: Customer service

    yeah, he was fun, eh?

  2. #62
    Posted by an unregistered user Guest-0024's Avatar
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    Re: Customer service

    I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100 dollar purchase gets the dealer a loonie. This is after you take into consideration the corporation's cut of sales, what the product actually cost the dealer, the wages they pay their employees, the actual running of the store(electricity, wear and tear, pest control, etc etc), fixtures(my store has well over $100,000). Ok, so now you understand the dealer makes a penny from every dollar.

    Now, think about all the shoplifting that goes on at a Canadian Tire store. My store loses about $5,000 in retail value per year in shoplifters. Think about it, it would takce $500,000 in sales to bring us back to even for the dealer to make a dollar. Then, on top of that, think about all of the fraudulent returns that happen. People break things, steal things, and most of all flat out lie to bring it back to our store to get their money back. We find out a few weeks later it was a fraudulent return, and the dealer has to absorb that. It's nearly impossible to estimate the cost of this, but it's a safe estimate that it is at least $5,000, but is probably much more as I've seen an ATV be fraudulently returned, and that nearly cost 5000 itself. So there's easily another $500,000 in sales needed to recoup those losses. We're up to $1,000,000 in sales now to break even. Now you have to take into account the things that happen regularly at a Canadian Tire store. Staff tend to drop things, make mistakes and break things. Take things off the shelf and mark it as store use too often, such as brooms, etc. About a $1000 goes to the shitter(very light estimate) there, so it takes another hundred grand to recoup that to break even. We're up to 1.1 million, and I'm probably missing a few things.

    Okay, so my store on a Saturday rakes in $35,000 in sales on average. Sunday averages a little less at around $28,000. Monday to Friday average out at roughly $17,000. So I'll estimate that in a week the store makes roughly 150, 000 in sales. So it takes about 10 weeks worth of sales just to recoup the losses mentioned earlier, and those costs are probably much lower than they really are.

    That leaves 42 weeks in a year for making money. That is 6.3 million in sales. Remember, the dealer makes only 1 penney from every sale. That equates to $63,000 a year in sales, with my very generous figures. It's actually less than that for my dealer. Good money, yes. But CTC dealers are not millionaires. They are offering the best customer service they have. So when you say things like, "God knows they can afford it", take a step back and think about what I've just told you.

  3. #63

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100 dollar purchase gets the dealer a loonie. This is after you take into consideration...blah blah blah...CTC dealers are not millionaires. They are offering the best customer service they have. So when you say things like, "God knows they can afford it", take a step back and think about what I've just told you.
    So why is all this an excuse for poor customer service and shitty merchandise?

  4. #64
    Member RogerRZ's Avatar
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    Re: Customer service

    Nobody is forcing anybody to be a CTC franchisee. If it's that bad, give it up...

  5. #65
    Raj
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    Re: Customer service

    Re: the following write-up:

    I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100
    __________________________________________________ _________________

    I guess your boss does not tell you the truth. The margin in retail industry could be 100% or more. I mean, considering all the facts you have presented, how is it that Canadian Tire has 70% off sales? The way you are putting stuff, you would soon be moving over to Dollar Stores. They have more margins.

    I guess you wrote this big, fat write-up while on the job. It is hard to find associates in the store.

    Raj

  6. #66
    bender
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    Re: Customer service

    i lov the way they lock so much stuff up
    like come on

    do they think im going to jam 14 chrome wrenches up my ass and walk out of there

  7. #67
    Posted by an unregistered user Guest-0034's Avatar
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    Re: Customer service

    If you really believe that dealers only make as much as you say I have some wonderful property I would like to sell you. I worked in a CTC, a very small 12,000 square foot store, and sales decline each year due to staff reductions, but that does not stop the dealer from buying a $150,000 Grady white?? fishing boat, a New Corvette, a New Nissan Frontier, an Infiniti G35?? for his wife, a New Harley and a complete makeover on his house all in the last 5 years, oh and he remodels the house every 4 years or so to the tune of over $100,000 house is valued at around $800,000 or more. He did not have money before and he has been a dealer for 10 years total now so I am sure he is making more than your estimates. The previous dealer left our store to go to a bigger one with a big bag of money, I know he was a millionaire, I knew him personally.

  8. #68
    Posted by an unregistered user Guest-0145's Avatar
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    Re: Customer service

    You would be surprised how much people steal. And I personally try to be nice to people when they come in to shop, but it all depends on THEIR attitude as well. I only get paid minimum wage to take back items according to our returns policy, not to get harassed and sworn at.

  9. #69

    Re: Customer service

    For the record... CT isn't exactly a big box store. Every one is bassicaly a small buisness, they are all owned individually. So paying the employees comes out of that individual stores profit not the corps

  10. #70
    Posted by an unregistered user Guest-0110's Avatar
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    Re: Customer service

    Quote Originally Posted by guiver View Post
    For the record... CT isn't exactly a big box store. Every one is bassicaly a small buisness, they are all owned individually. So paying the employees comes out of that individual stores profit not the corps
    As someone said previously, if running a Canadian Tire is such a burden then don't do it. Don't come in here to bitch about it.

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