Page 8 of 10 First ... 678910 Last
Results 71 to 80 of 98

Thread: Customer service

  1. #71
    Posted by an unregistered user Guest-0259's Avatar
    Join Date
    Jan 2008
    Posts
    1
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Raj View Post
    Re: the following write-up:

    I work at Canadian Tire and I'm going to give you all a little insight. Canadian Tire is a big franchise, each store is owned by a different dealer. In the store I work at, the dealer makes about 1% from each sale. So for easy math's sake, a 100
    __________________________________________________ _________________

    I guess your boss does not tell you the truth. The margin in retail industry could be 100% or more. I mean, considering all the facts you have presented, how is it that Canadian Tire has 70% off sales? The way you are putting stuff, you would soon be moving over to Dollar Stores. They have more margins.

    I guess you wrote this big, fat write-up while on the job. It is hard to find associates in the store.

    Raj
    Canadian Tire is in actuality two entities. Corporate Canadian Tire and the Canadian Tire dealer network. Canadian Tire Corporation buys all the merchandise from the suppliers much the same way as Wal-Mart, and Home Depot. They then sell the merchandise to the Canadian Tire dealers in their respective stores. If Corporate Canadian Tire decides to put a product on sale, they then sell the merchandise to the dealers at a reduced cost that is passed on to the consumers. When an item is sold at a Canadian Tire store, the Corporation charges the dealer a percentage of the sale for "rent". Some stores are more profitable than others for many reasons, inventory management, volume of sales, wage costs, location, ect. Yes I am an employee of Canadian Tire, and I know of some dealers that lose money in their stores, and I know of some dealers that make $2 million+ a year. I have given good customer service, and I have made customers upset. All I can say is that I did what was necessary for the good of the business at that time. Also know that not only are we employees of Canadian Tire, we are also sons, daughters, brothers, sisters, fathers, and mothers of somebody that you know. If we give sub-standard service, perhaps it may be our own personal lack of values for an honest days work for an honest days pay, or it may be the sense of entitlement that were instilled upon us by our parents. Either way blame the individual, don't paint us all with the same brush. P.S I wrote this at home, not on the job.
    Chris

  2. #72
    erena
    Guest erena's Avatar

    Re: Customer service

    Quote Originally Posted by bender View Post
    i lov the way they lock so much stuff up
    like come on

    do they think im going to jam 14 chrome wrenches up my ass and walk out of there
    yep!!!!!!!!!!

  3. #73
    Posted by an unregistered user Guest-0164's Avatar
    Join Date
    Jan 2008
    Posts
    140
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by erena View Post
    yep!!!!!!!!!!
    If we dont it's stolen numb nuts, it has nothing todo with how much we trust our customers. People steal, not all people but enough to make us have to lock stuff up.

  4. #74
    Posted by an unregistered user Guest-0196's Avatar
    Join Date
    Jan 2008
    Posts
    96
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    If we dont it's stolen numb nuts, it has nothing todo with how much we trust our customers. People steal, not all people but enough to make us have to lock stuff up.
    I see the brain-trust is back.

  5. #75
    Posted by an unregistered user Guest-0196's Avatar
    Join Date
    Jan 2008
    Posts
    96
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    And I personally try to be nice to people when they come in to shop, but it all depends on THEIR attitude as well.
    Therein lies the problem with Canadian Tire. Employees like this who are ready to be assholes at the drop of a hat if the customer does so much as look cross-eyed at them.

  6. #76
    Posted by an unregistered user Guest-0164's Avatar
    Join Date
    Jan 2008
    Posts
    140
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    Therein lies the problem with Canadian Tire. Employees like this who are ready to be assholes at the drop of a hat if the customer does so much as look cross-eyed at them.
    Therein lies his point, he is saying he will try to be nice to everyone but that there are some customers that you just can't please (which is a fact) and you are being an asshole.

  7. #77
    Posted by an unregistered user Guest-0164's Avatar
    Join Date
    Jan 2008
    Posts
    140
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    I see the brain-trust is back.
    wow good post

  8. #78
    Posted by an unregistered user Guest-0164's Avatar
    Join Date
    Jan 2008
    Posts
    140
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    I see the brain-trust is back.
    Actually, our store is bringing is Spider Wrap security systems (those little black alarms that go on merchandice that musts be removed by a key at the cashier) in order to get rid of allot of our lockup cases. They are equally a pain to employees as they are customers, after all we have to come unlock them 100 time a day. Unfortunatly in this world we live in some form of security is required, and that my friends is a fact! Theft is a DAILY occurance and if you want to stay in bussiness you have to watch out for it.

  9. #79
    Posted by an unregistered user Guest-0196's Avatar
    Join Date
    Jan 2008
    Posts
    96
    Rep Power
    0

    Re: Customer service

    Quote Originally Posted by Unregistered View Post
    Therein lies his point, he is saying he will try to be nice to everyone but that there are some customers that you just can't please (which is a fact) and you are being an asshole.
    You're awfully brave sitting there in front of a computer calling people assholes. How about stepping into the real world and trying it? Let me know how your hospital stay goes.

  10. #80
    Posted by an unregistered user Guest-0196's Avatar
    Join Date
    Jan 2008
    Posts
    96
    Rep Power
    0

    Re: Customer service

    It's astounding how many Canadian Tire employees come on here (actually, it's probably the same guy over and over) who are trying to "defend" the company by stating that customers are assholes and thieves.
    You're not doing your employer any favours.

Page 8 of 10 First ... 678910 Last

Tags for this Thread

Posting Permissions