Canadian Tire Return issue

**Guest-0146** · October 30th, 2009, 10:23 AM

you got to be kidding????? Trying to return something that you already assembled because it didn't fit. Never heard of a measuring tape? What are they suppose to do with it because you didn't measure first or weren't happy with the esthetics of it??? Some people are very fast at blaming the stores for their own bad decisions. I work in many CT stores and it would make you sick to see the merchandise the have to destroy because of returns. Any product that the customer says is defective they have to destroy because they claim the refund and can't sell it again. After seing the merchandise before it gets destroyed, I would say it just a shame. And don't forget we all end up paying because it's added on the price in the end, you think they take the loss for returns??? Some people take advantage of return policies and then complain when it doesn't go in their favor. Just my 2 cents.

**Guest-0152** · November 16th, 2009, 09:10 PM

Originally Posted by Weston19

How can you expect somebody to take somthing back that is no longer in sellable condition? If they let everybody do that they would need a team just to repackage all the things people return? Idk were you shop but almost everywere requires things to be in the original box at least, not fully assembled. Put it this way, if you want to return somthing, if you have modified it to a point were the store cannot sell it, they dont have to take it back. I hear about canadian tire complaints all day long, i work at a competitor, but you have to be retarded to expect them to take back a cabinent that you assembled? You installed screws, those holes will never be the same and the next person will probly strip half of them. Next time, use a tape measure.

CT should PAY the buyer for the assebly. Because CT CHARGES extra if they assemble product that normally comes in parts. Also they should ALWAYS have one product assembled for buyers to see. It's FALSE advertising to show picture of assembled item in a catalog with price. One of the two is obviously incorrect. The worse of all is the Canadian Tire automechanics. Complete nincompoops. But then, decent mechanic wouldn't work there.

Ted

**CT_MANAGER** · December 22nd, 2009, 12:56 AM

Originally Posted by Unregistered

you got to be kidding????? Trying to return something that you already assembled because it didn't fit. Never heard of a measuring tape? What are they suppose to do with it because you didn't measure first or weren't happy with the esthetics of it??? Some people are very fast at blaming the stores for their own bad decisions. I work in many CT stores and it would make you sick to see the merchandise the have to destroy because of returns. Any product that the customer says is defective they have to destroy because they claim the refund and can't sell it again. After seing the merchandise before it gets destroyed, I would say it just a shame. And don't forget we all end up paying because it's added on the price in the end, you think they take the loss for returns??? Some people take advantage of return policies and then complain when it doesn't go in their favor. Just my 2 cents.

I have to agree! You would be surprized how many times we have a customer have us lug out a HUGE 84" double cabinet (takes 3-4 people to lift), wait in line, try to squeeze it out the door, wheel it at the end of the parking lot only to discover it's to go in a HONDA CIVIC?!?! So course they end up getting a return.

OR they say "wow! I didn't realize it would be that big"... Hmmm.. The HEIGHT of the cabinet is 84" so common sense would tell you that its at LEAST 84"!!

**CT_MANAGER** · December 22nd, 2009, 01:01 AM

Originally Posted by Unregistered

CT should PAY the buyer for the assebly. Because CT CHARGES extra if they assemble product that normally comes in parts. Also they should ALWAYS have one product assembled for buyers to see. It's FALSE advertising to show picture of assembled item in a catalog with price. One of the two is obviously incorrect. The worse of all is the Canadian Tire automechanics. Complete nincompoops. But then, decent mechanic wouldn't work there.

Ted

Obviously you don't know what FALSE ADVERTISING means. When you see a picture of a BED in the sears flyer, go to buy it.. are you to assume they are to come to your house and assemble it for you? and free? If you are to buy something that is obviously going to need assembling, obviously be sure you KNOW how to assemble and read a manual BEFORE you make the purchase. Common sense.

**Guest-0110** · December 24th, 2009, 06:14 PM

Originally Posted by CT_MANAGER

Obviously you don't know what FALSE ADVERTISING means. When you see a picture of a BED in the sears flyer, go to buy it.. are you to assume they are to come to your house and assemble it for you? and free? If you are to buy something that is obviously going to need assembling, obviously be sure you KNOW how to assemble and read a manual BEFORE you make the purchase. Common sense.

There's that Canadian Tire superiority complex coming out again. If you're so smart, why are you working in retail?

**CT_MANAGER** · December 24th, 2009, 06:32 PM

Originally Posted by Unregistered

There's that Canadian Tire superiority complex coming out again. If you're so smart, why are you working in retail?

care to elaborate?

**Guest-0110** · December 24th, 2009, 06:34 PM

Originally Posted by CT_MANAGER

care to elaborate?

Elaborate on what? It's self-explanatory. Regardless, you just answered my question.

**Guest-0169** · January 6th, 2010, 06:48 PM

Be careful with using the word 'defective' when you try to return something at CT!!! We got burned with that yesterday. "Defective" generally means no refund -- the warranty with the manufacturer kicks in. And surprise, it's up to you to deal with the manufacturer. How many days you have for this and the details differs by product, which you will not be privy to until you try to return the product.

Good luck.