Thread: Return policy

Originally Posted by Owner 1

tell me how our policies are different when they state the same?

You are either a moron, or a liar.

Just because some aspects of the other stores' policies are the same as Crappy Tire's, that doesn't mean they all state the same thing.

As you did when you posted as CT Me and Lawguy, you've just tried to cherry-pick some policies with similar wording, and chosen to ignore all the ways Crappy Tire's policies are worse.

It's already been meticulously shown that Crappy Tire has worse policies than Home Depot, Walmart and especially Costco.

Not just for 'unwanted' items, but for defective items, too.

And none of the others have so many regular items that are "No Warranty".

Maybe you are just too lazy to read what's already posted, but I'm pretty sure you are just hoping to fool people.

It's disgusting they way you try to trick people. Simply disgusting! You should be ashamed.

But, hey, if it makes more money for you, I guess it must be OK, right?

Hi all.

I decided to try what Challenger said, and just follow the links. All the information was easily located as promised. The Walmart link has changed recently, but it was easy enough to find the new version (right there at the bottom of the page). So, I’m really not sure what owner/moaner is on about, but I tend to think it’s the profit motive in full swing.

Boy, are there ever a lot of variations among the policies at different retailers! Obviously Costco is the best, as everyone knows. That’s one of the benefit of membership, LOL. But Home Depot and Walmart are very different. And Canadian Tire has pretty much gone rogue and done their own thing. MUCH more restrictive.

First off, though, there are some items that aren’t returnable at pretty much all the stores - but returnable at Costco. Things like bathing suits and underwear. Makes sense for health reasons. And ammunition, at places that sell it. Special order items, or cut-to-fit material is usually not returnable. And fireworks – which will matter with Victoria Day coming up! Oh, and anything that’s “digital media” is usually non-returnable, unless its defective. This is for movies and DVDs and software. Makes sense because you could copy it and then just return it – sounds like there are special copy right laws for these things. Seems reasonable.

But that’s where the similarities stop.

The biggest difference are with the policies for the Gee-I-Changed-My-Mind type of returns. Costco’s policy is “in the original packaging”, but nothing about its condition, and it’s OK if it’s been used, since “we guarantee your satisfaction on every product we sell and will refund your purchase price” - sounds great! HomeDepot.ca doesn’t list any restrictions or make you jump through hoops to get a refund - just bring it back and get a refund. Walmart wants you to bring along the original packaging, but that’s it – no other hurdles. Oh, but drain out the gas tank first (if applicable). But Canadian Tire is a whole other story. They want it in the original packaging, and also “in original condition”. And the store might also insist on it being unused (although that’s not stated on the web site or on the receipts). Plus they might even insist that the package be unopened. That doesn’t seem fair at all – how are you supposed to know if you are satisfied with it, if you can’t even take it out of the box??

Another big difference is the amount of time you have to return it, if you’ve just changed your mind. Costco is the best once again with no stated limit (although 1 year is generally quoted), and a full 90 days for electronics. For Home Depot, you have 90 days for all items across the board. Walmart is 90 days for most things, but only 30 days for electronics, and only 14 days for computers and cameras. Looks like the return period for CT is longer than Walmart for cameras, at 30 days. But once again, CT has the extra “in original condition and packaging”, and might even pull out the “Unused” demand as a last minute surprise.

So, obviously Canadian Tire has the worst policies of the bunch, if you change your mind and just want your money back. Even in the one case where their return period is longer, it's better to buy a camera at another retailer, so that you can to take it out of the box and try it out for 14 days. If you bought at CT, you'd get a few extra weeks to return it, but you'd give up the chance to actually try it out (you bought it, so now you own it).

Just for reference (and to make it easier for Owner/Moaner, who can’t seem to find things!), here are some links:

Costco: Costco Frequently Asked Questions

Walmart: Walmart.ca: Help

Home Depot: The Home Depot | Customer Support | Return FAQ

CT: Returns, Refunds & Exchanges | Canadian Tire

Defective items are a whole other ballgame. And much much worse at CT than anywhere else.

It's amazing what just a little bit of research can turn up, if you just invest a little time!

Originally Posted by Owner 1

What's the matter?* Not a single poster almost half way through the month of May ...

Originally Posted by Owner 1

I am also unsure of where your half of 31 = 10 comment was derived.

Apparently the math skills of CT-Me/Lawguy/Moaner aren't any better than his memory!

May has 31 days, so half would be at least 15 days.

10 days is less than 1/3 of 31.

So their 'calculation' of 50% is off by about 17%.

And they want consumers to take them at their word about financial statements?

LMFAO!

Hi:

This is CT-Me/LiarGuy/Moaner1 speaking.

What did I tell you? Every single one of those web sites says "90 days" in there somewhere.

So, I've proven once again that every single one of these stores has the exact same policy.

Why do you keep insisting that there are any differences?

They all say the same damn thing! 90 Days!

But you didn't believe me when I posted as CT Me, you didn't believe my postings as LawGuy, and now you don't believe me when I'm posting as Owner1.

Why is that?

Aren't you convinced by the 1 or 2 lame links I posted?

What's the matter with you people? Don't you know I'm well versed in these matters and making big coin?

Huh?

Come in and buy things, and leave all your money behind!

600 sucks.com sites!

Everybody else sucks at least as much as Crappy Tire does!

You gotta believe me!

Originally Posted by Owner 1

Don't forget to keep your receipt

Reallly? That's all you need to do to get a refund? Are you saying it doesn't have to be unopened, unused, non-defective and within as little as 30 days??? Pay attention to you own policies, for Pete's sake!

Actually, I like to shop at Home Depot - no reason to keep receipts because they are a modern store that keeps track of my purchases and does quick, no hassle returns - but thanks for reminding us of yet another way Crappy Tire sucks!

Originally Posted by Owner 1

Have a great day

I will if I stay the Heck out of Crappy Tire, LMAO!