Thread: Return policy

Originally Posted by Unregistered

I've returned things at FS and BB and have never had to give any piece of ID, of course you probably didn't have a receipt.

How is my story greatly exaggerated? They asked for a drivers license, something I don't have, therefore they won't accept my return, which was never opened with the receipt. This is something I purchased just hours earlier.
I then came back with my health card (photo) and a piece of mail (to prove my address) and they still wouldn't accept it until I made an issue of it.
Funny how the government accepts my health card and a piece of mail as legit ID yet CT won't.

Exaggeration would be saying CT wanted my drivers license, passport, health card, bank card, birth, marriage, death certificate...Although I suppose it won't be all that long until they do 'require' all those.

Nope had my receipt and wasnt even a full return just an exchange (for the futureshop) and your story just doesn't make sense. and if you are refering to your care card they dont have photos on it

Originally Posted by Unregistered

When I was 20, I tried to return something but couldn't because they needed a drivers license...Catch is I don't drive and don't have a drivers license.

Had no other choice but to make a big stink about it.
CT is one Canadian owned store I can't wait to be taken over by an American company.

The only reason we ask for a drivers license is because we require a piece of identifiable means with Photo, first and last name, and postal address. If you don't have a driver's license then we do accept Bc ID.

Originally Posted by Unregistered

Also, why is it they demand ID when returning, yet when you purchase something they don't? They also don't indicate you need ID to return something UNTIL you've already purchased the item.

Walmart, Zellers, Home Depot, Giant Tiger don't require ID's.

That is not true. There are always large signs directly above the customer service desk or cashier lanes.

I find it amusing how people complain about asking for photo id like this is something new to canadian tire. We have required photo id for MANY YEARS and I hardly believe you've NEVER purchased anything from canadian tire before to not realize that.

Originally Posted by Unregistered

Why is it that *ONLY* CT that requires ID when you return something with a receipt? And yes, they did demand ID if I wanted to return the item, something that wasn't indicated before I purchased the item. The only ID's that they accepted were drivers licence or passport.

Help reduce fraud? Home Depot, Walmart, Zellers and countless other stores don't encounter fraud? This is obviously what CT employees are taught to say.

We have already answered this above.

Out of EVERY big box store I have shopped at,

Canadian Tire HAS THE WORST RETURN POLICY ****BY FAR****

some items 7 days ??!!

photo ID at some locations with receipt and only exchange ?????? when it says a totally contrary statement on the back of the receipt.

Lets face reality, their attitude is "if you don't like it, then shove it"

Also - here in Calgary - It's full of rude little teenage jerks - 1 of MANY things I saw were two young idiots roughly pumping and dry firing a shotgun over and over. Don't buy firearms there folks.

This place would never stay in business in the US market...... ever. Unfortunately Canadians put up with a lot more than they should.

In fact, Exclusive Canadian retailers suck in general, and have had a deplorable attitude, ridiculously greedy mark-up and low selection for years. ----I guess we should shop at CT though and be patriotic, even though most everything you sell comes from China just like the rest????

For instance, the Canadian retailers getting away with selling books and magazines for more in CAD $ than US price even though the damned dollars have been the same for years.

anyway, back to canadian tire, they have a crappy attitude and "CT MANAGER" can say what ever they want to say, they are just a paid damage control artist...

good luck controlling/spinning this train wreck. well, as long as you get your pay cheque though hey?

Originally Posted by Unregistered

Out of EVERY big box store I have shopped at,

Canadian Tire HAS THE WORST RETURN POLICY ****BY FAR****

some items 7 days ??!!

photo ID at some locations with receipt and only exchange ?????? when it says a totally contrary statement on the back of the receipt.

Lets face reality, their attitude is "if you don't like it, then shove it"

Also - here in Calgary - It's full of rude little teenage jerks - 1 of MANY things I saw were two young idiots roughly pumping and dry firing a shotgun over and over. Don't buy firearms there folks.

This place would never stay in business in the US market...... ever. Unfortunately Canadians put up with a lot more than they should.

In fact, Exclusive Canadian retailers suck in general, and have had a deplorable attitude, ridiculously greedy mark-up and low selection for years. ----I guess we should shop at CT though and be patriotic, even though most everything you sell comes from China just like the rest????

For instance, the Canadian retailers getting away with selling books and magazines for more in CAD $ than US price even though the damned dollars have been the same for years.

anyway, back to canadian tire, they have a crappy attitude and "CT MANAGER" can say what ever they want to say, they are just a paid damage control artist...

good luck controlling/spinning this train wreck. well, as long as you get your pay cheque though hey?

I agree with all you stated in this post. This being Canada, however, we can only obtain firearms so long as our nanny state allows us the privilege, and then only certain kinds as long as they don't look too scary to city-dwellers.

/\ /\ /\

I Might add to my above statement for clarity:

Your return PRACTICES (irregarless of policy) are totally ******INCONSISTENT***** and change wildly from store to store.

A real sign of professionalism.

Originally Posted by Unregistered

I agree with all you stated in this post. This being Canada, however, we can only obtain firearms so long as our nanny state allows us the privilege, and then only certain kinds as long as they don't look too scary to city-dwellers.

too true. another thing that should not have happened. gosh - the criminals didn't register/turn in their firearms(???)

oops that was only 2 billion that could have gone to health care, but hey, it made some politician look good 18 years ago

anyway, after / if - firarms are gone, the juvenile delinquents will find something else to ruin.

As mentioned in previous messages. The reason the return policy can change from store to store is because unlike Home depot, Walmart and many others that you compare us with, are franchised. Unlike a corporate owned and operated store; the dealer usually ends up eating the cost so naturally the dealer will enforce policies based on how they want to handle the loss while still keeping with the corporate policy.

well ok then, I guess that invalidates everything said here. We all must just be dellusional and mentally ill and imagining how very SUCKY your return policy and attitude is.

Also, your very presence here proves Candian Tire is a corperation so dont be ridiculous.

keep earning you damage control pay cheque. lmao