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Thread: Return policy

  1. #51
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    I do realize the site is canadian tire sucks i am simply looking for an actualy response which you have yet again failed to produce. As for cultured? I am simply trying to not get angry and get stuck in never ending pissing contest with someone who is doing nothing other than insulting me and trying to be witty by pointing out irony and my spelling errors while avoiding answering my question and acting like and angry child
    Hmm. I don't recall a time in history when an "angry child", as you put it, would get on the Internet and put forth coherent arguments.
    Oh, and me pointing out the irony and your terrible spelling (something for which you should be ashamed if you're over the age of 12) is merely pointing out the facts. If I were to get witty with you, you'd miss all points.
    Try again.

  2. #52
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Hmm. I don't recall a time in history when an "angry child", as you put it, would get on the Internet and put forth coherent arguments.
    Oh, and me pointing out the irony and your terrible spelling (something for which you should be ashamed if you're over the age of 12) is merely pointing out the facts. If I were to get witty with you, you'd miss all points.
    Try again.
    Sigh.... Yet again you have avoided addressing any point i have made. You seem intent on simply arguing and putting others down... Parents sure raised a winner. I guess no matter have much you argue an asshole is still gonna be an asshole.

  3. #53
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Parents sure raised a winner. I guess no matter have much you argue an asshole is still gonna be an asshole.
    I hope you realize the irony in YOU saying this.
    Now gimme something else at which to laugh.

  4. #54
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    Thumbs down Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Parents sure raised a winner. I guess no matter have much you argue an asshole is still gonna be an asshole.
    wow folks, this is from a Canadian Tire Manager. How very telling. I think that sums it up.

  5. #55
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    Thumbs down Re: Return policy

    Quote Originally Posted by CT_MANAGER View Post
    Was not aware I was getting paid for this.
    and the other Canadian Tire manager speaketh---

    sure sure, we believe you. you're not a paid corporate appologist ... sure

    as far as your insistance that Canadian tire is NOT a corporation, I guess you didn't get the memo? Or do you really think splitting hairs is going to make this mess come out smelling like roses?

    So much for your poor little mom and pop store sob story.

  6. #56
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    wow folks, this is from a Canadian Tire Manager. How very telling. I think that sums it up.
    This coming from the guy whos first response was to call me a Moron. I stand by my statement... Asshole

  7. #57
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    This coming from the guy whos first response was to call me a Moron. I stand by my statement... Asshole
    You are a moron. Fuckwad.

  8. #58
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    You are a moron. Fuckwad.
    Gasp... another witty come back from the resident retard

  9. #59
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Gasp... another witty come back from the resident retard
    Are you referring to your repartee of, "I stand by my statement... Asshole"?
    If so, I disagree that it was witty.

  10. #60
    Posted by an unregistered user Guest-0277's Avatar
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    Re: Return policy

    I walked out of the Canadian Tire on Cambie today trying to return a $10 item. The simple reason was they wanted photo ID, my phone number, address and name. What are you going to ask for next, my date of birth and my blood type??

    While I appreciate your comments noted as a manger, there is a line between common sense and nonsense. What I experienced today was a lack of COMMON SENSE.

    Canadian Tire states that they are not in violation of the Privacy Act but, that is ONLY when there is fraud. The message I got today from Canadian Tire is that ALL CANADIAN TIRE CUSTOMERS ARE FRAUDS AND CHEATS!

    Thank you Canadian Tire but I don't need to be labeled/branded by you as a fraud and will NEVER shop Canadian Tire thanks to the lack of your professional judgement and misuse of the Privacy Act!


    Quote Originally Posted by Unregistered View Post
    Most complaints i hear about are usually greatly exaggerated, full of half truths and missing facts. Now that said... there are horror stories at every store out there (CT is definitely no exception) and to say CT is the worst i think is unfair. As a Manager of a CT i regularly deal with many customer issue's and I always do everything possible to help the customer ****with in reason***. People are used to dealing with big box corp stores (like future shop and even Costco) and are also accustom to screwing these places. The problem is people are so used to doing so they don't realize that they are actually in the wrong. Many people (im not saying all people) honestly don't see a problem with buying, using and returning a product, or using and abusing a product and expecting warranty. At a big box store many employees don't care if you scam them because its the corps money or they can cover the customers unreasonable complaint and resolve it under some Customer Satisfaction claim no matter how unreasonable the complaint. For example i had a customer complaint ( about me ) go to customer relations yesterday. The customer purchased a table saw 6 months ago and had clearly heavily used it. The cashier had called me up because the customer was demanding to return it (refusing to have it warrantied and simply wanted his money back), i asked the customer to calm down and explain why. His answer was that the motor had died again (indicating that he had previously had it warrantied) and he was so frustrated he simply wanted his money back. While mulling over what i was going to do for this customer (since if the story was true this was not an unreasonable request) i asked for a receipt... he didn't have one. So i asked how he had paid and he said cash (so i cant search his debit or credit card for a transaction) so finally i ask for his phone number. He gave me his number and immediately the computer flags him as a fraudulent returner (this by the way is why we ask). I look at his return history and he has purchased and returned well over 2 dozen different power tools and 2 BBQ All the purchases and returns are about six months apart and both BBQ had been purchased in May and returned in October (one in 2008 and one in 2009). This customer was using us as a rental service!!!!! At this point i take the table saw to the nearest electrical socket and test it and it works just fine. So i at this point refuse the return and explain why and naturally the customer goes ballistic and starts arguing that its illegal to refuse a return and etc.. I explain to him he cant use us to "rent" tools and he not only admits that he does but that he should be allowed to. I again say no and he tells me all he is going to do is wait till im not working and return it when one of out retarded cashiers is working and use a different phone number. At this point he says what ever and asks the cashiers to return his other items (oil filter and oil).... Natural i am suspicious so i check both and the oil container is full of used oil and the filter is leaking oil in the box. I explain to him that fraud is illegal and ask him to leave. About an hour later we get a fax from customer relations saying a customer was refused to return his table saw and oil. He told customer relations that he had a receipt, all items were unused they were purchased 2 months ago and that i called him a dirty thief and threatened him. Does anyone here think i mistreated this man or that he deserved a return?

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