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Thread: Return policy

  1. #61

    Re: Return policy

    It's interesting how those on here seem to make it out like the requirement of requiring Name, Address, Postal Code and phone number is anything new. Canadian Tire has been requiring this information a long many years. And all customers are clearly aware of this BEFORE they purchase.

    While I would more agree with requiring this information IF there is no receipt present but since many stores do not accept any returns, exchanges, or warranty claims (except lifetime warranties; under certain circumstances), this thought is a loss cause.

  2. #62
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    Red face Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Ok, I'm really curious, are you really complaining because you had to show ID to return a purchase. I'm not at all defending CT at all, I think they are complete assholes. But first off, you noticed in the parking lot the shit in the box was not packaged like it should have been, but didn't notice this in the store before you purchased the item? Secondly, who gives a shit if they ask for photo ID, although they shouldn't need it if you have a receipt, the only reason I can think for this, was that you were returning the item minutes after leaving the store, and maybe they were afraid you took shit out of the box or something I don't know. I will tell you I used to work for CT when I was younger, and they do have a large problem with people taking returned items from the garbage, bringing them in saying they have no receipt for the item, getting store credit, buying something with the credit, then returning the item a day later for cash, thus making a profit off of garbage. It's why when I worked there we had to deface and destroy all returns so people couldn't do that. That may be a reason they ask for ID, just to see if people are constantly doing this sort of thing. Not saying you were doing this at all, I think your story is legit, just stating something. Anyways, while they really have no need to get photo ID from you, and I personally would refuse to give it, what's the big deal? People today are way too worried about "invasion of privacy" and BS like that, just give them your ID, return the item, walk out of the store rather than get yourself in a knot, and the people at the store pissed off, which just makes thing much much harder for you.
    That's the kind of moronic attitude thieves like to see. In fact show your id to every retail outlet and I'll be laughing once your bank account gets drained

  3. #63
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Most complaints i hear about are usually greatly exaggerated, full of half truths and missing facts...
    Amazing that mr retail Manager painted everyone with the same brush. That one nightmare customer you pointed out is one of how many who go through your store daily? I bet you don't even know those numbers or even how to interpret it correctly. You follow policy without even thinking. Blinking would cause smoke to come out your ears.

    I'm a high volume customer and until last year stopped buying from CT because of jerks like you. I too was accused of fraud because I exceeded some imaginary dip shit return/ exchange number. It wasn't until my exchange was refused that I sat down with the general manager, some corp idiot, the police and my lawyer. All that 'fraud' that the CT saw was all in their heads. I'm a farmer and bought some of my supplies at CT as it was closer and more convenient. All that fraud they saw was me actually over buying things so I wouldn't have to make 2 trips. I would return those unneeded items on my next trip. Fraud there? The police who CT called laughed and said there was no fraud and left, but not before giving his notes to my lawyer. The general manager was adamant that something fishy was going on and the corp guy was concerned about looking bad so they fought. I walked out of there with a settlement but not before showing those dip shits the average amount I spent over 5 years.

  4. #64
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Amazing that mr retail Manager painted everyone with the same brush. That one nightmare customer you pointed out is one of how many who go through your store daily? I bet you don't even know those numbers or even how to interpret it correctly. You follow policy without even thinking. Blinking would cause smoke to come out your ears.

    I'm a high volume customer and until last year stopped buying from CT because of jerks like you. I too was accused of fraud because I exceeded some imaginary dip shit return/ exchange number. It wasn't until my exchange was refused that I sat down with the general manager, some corp idiot, the police and my lawyer. All that 'fraud' that the CT saw was all in their heads. I'm a farmer and bought some of my supplies at CT as it was closer and more convenient. All that fraud they saw was me actually over buying things so I wouldn't have to make 2 trips. I would return those unneeded items on my next trip. Fraud there? The police who CT called laughed and said there was no fraud and left, but not before giving his notes to my lawyer. The general manager was adamant that something fishy was going on and the corp guy was concerned about looking bad so they fought. I walked out of there with a settlement but not before showing those dip shits the average amount I spent over 5 years.
    Actually dip shit, he mentioned through his post that he was not reffereing to all customers, wasnt caalling everyone thieves etc. And i think your whole lawyer thing is the imaginary situation... nice try though. Stop making up stories and go back to fucking your goats/wife.

  5. #65
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    It's definitely against privacy laws to record your ID without permission....check out PIPEDA....but it is not a privacy violation to view the information to verify you are NOT dealing with a fraudster, scammer or thief. Don't want to show your ID at a retail store, bank, government office.....no problem, only go to the places that don't request this info.....just to be clear, the reason they ask for this info is because of people like the last poster.....he's one of the idiots that make us all pay with inconvenience.
    Son you must speak for all the douche bags at the return desk and know that CT knows and respects customer and their rights. If you believe that son. go drink some more of that kool-aid and rid the world of your genes

  6. #66
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Actually dip shit, he mentioned through his post that he was not reffereing to all customers, wasnt caalling everyone thieves etc. And i think your whole lawyer thing is the imaginary situation... nice try though. Stop making up stories and go back to fucking your goats/wife.
    You're the best CT has for defending them? Stop dreaming and back to your day job scraping shit off public toilets.

  7. #67
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    You're the best CT has for defending them? Stop dreaming and back to your day job scraping shit off public toilets.
    Actually we do spend our day scraping shit, its called customers like you Stop dreaming and take your no good ass out of our stores if you dont like them, stop whining and go back to diggin ditches.

  8. #68
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    Re: Return policy

    Quote Originally Posted by Unregistered View Post
    Actually we do spend our day scraping shit, its called customers like you Stop dreaming and take your no good ass out of our stores if you dont like them, stop whining and go back to diggin ditches.
    diggin ditches is line with your knowledge of shit scrapin. Speaking of which I took a dump and threw in a few tools for your fellow ct losers to clean up. Ever have to clean something up like that

  9. #69
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    Re: Return policy

    MMMM interesting. Well when it comes to the federal privacy act I don't think it covers the fact that they ask for photo ID but that they Record it. When you do a purchase with a credit card, they ask for ID but don't think they are allowed to record that info. Also when an establishment record personal info they fall under the federal privacy act, that means that they have to abide to this act. Under the law's guidelines, personal information can be collected about you only as long as it is:

    * Gathered with the knowledge and consent of the consumer

    * Collected for a reasonable purpose

    * Used only for the reasons for which it was gathered

    * Accurate and up to date

    * Open for inspection and correction by the consumer

    * Stored securely

    This is a general rule of thumb, now when you give some private info most time there is a memo that says that this info will not be used for external purposes and will stored securely blablabla, legalities. But it says that because they have to, it covers the "stored securely" part. Plus it has to be stored securely too don't get me wrong, AND HANDLE PROPERLY. You can't trow a sheet of paper that contains someone private info on it, it has to be shredded, if you store data on a computer it has to be in an encrypted form and only key personnel should have access to it.

    Now the part that is "Collected for a reasonable purpose", well they collect it to prevent fraudulent act. Well most people don't do fraudulent act, I don't know but it fells pretty incriminating to me, by asking everyone that do returns to give there info your telling me that your preventing me from doing fraudulent act thus calling me fraudulent. Well I know that if manager call me a thief in public wile I end up not to be, I'll be getting a reward, if not from the manager, from the judge, I believe every manager knows that. If you can prove to the judge that there treating everybody as fraudulent you might get reward!!! Of course "reasonable" leaves room for opinion so its a touchy subject.

    I'm interested about the fact that refuse to return the item BECAUSE they have no ID. The "Canadian consumer protection act" states that "No legal obligation exists for sellers to accept returned items UNLESS they are defective." I know that canadian tire are bad for finding ways to point the defectiveness on missuses but when the item is clearly defective, lack of photo ID does not give them the right to refuse the return of the item. By not returning they are in infringement with the law, I believe that's why the sign "MAY require photo ID" behind the customer help desk.

    BTW a warning to all canadian tire managers. I'd wold ask head office about this! If its true what I've read earlier that "Canadian Tire issued a memo to all stores in 2007 to stop this practice as it violated the Federal law regarding The Privacy Act." that means that canadian tire head office has wash there hands , or at lease attempted , of all legal responsibility. That means that if an unlawful act is done, it is done locally and managers are responsible. So if a lawsuit comes up its gonna be the manager picking up the tab, not canadian tire. As a manager you should make sure your not breaking the law, because I know you guys don't get paid enough for that!!! Check with the Better Business Bureau and the department of justice! Its your ass on the line!

  10. #70

    Re: Return policy

    Hello,

    Thank you for your message. Here are my thoughts.

    While I do agree with requiring photo id to verify the customer returning the product, I don't believe it is necessary to require it for ALL returns (mainly with receipts). I can understand if the customer has been noted to returning a large number of items in a short amount of time, I would wish to require photoID incase of fraud. Or requiring photoID for ALL returns WITHOUT a receipt.

    The reason that it is stated "MAY require PhotoID" is because we usually will ask for your phone number and if you are not already in the system, we use the photoID to verify.

    In regards to a 2007 memo? That would be news to me. In November of 2007, a memo was released with information on how Canadian Tire was allowed to require photoID in specific areas of Canada when used for a deterrent and prevention of fraud.

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