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Thread: When a Warranty Isn?t a Warranty

  1. #41
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    Re: When a Warranty Isn?t a Warranty

    That sucks!!! One of the worst reputations regarding fraud and car repairs and parts.

  2. #42
    greg
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    Re: When a Warranty Isn?t a Warranty

    I bought a battery from my local CT and after 4 months it went bad 9of course....only place around that was open when stuck in the parking lot...go figure). Took the battery out (eliminator) and went to the store. parts tested it for nothing as they should, declared it to be bad and replaced it with a new one with a new 3 year free replacement warranty...surprised the shite out of me but am happy camper.

  3. #43
    Soexpensive!
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    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by greg View Post
    I bought a battery from my local CT and after 4 months it went bad 9of course....only place around that was open when stuck in the parking lot...go figure). Took the battery out (eliminator) and went to the store. parts tested it for nothing as they should, declared it to be bad and replaced it with a new one with a new 3 year free replacement warranty...surprised the shite out of me but am happy camper.
    which location was this located at? like i said time and time again NOT ALL CT stores are alike some treats their customers like dicks and some treats their customers with atleast a little bit of respect... and this is proof.. no, i still do not support the auto service centers since i worked for one before and i HEAR and SEEN and KNOW some nasty stuff they do. the stuff that happens would normally put a normal Canadian citizen in JAIL if they tried to pull the same nonsense as CT service centers do.

  4. #44

    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by greg View Post
    I bought a battery from my local CT and after 4 months it went bad 9of course....only place around that was open when stuck in the parking lot...go figure). Took the battery out (eliminator) and went to the store. parts tested it for nothing as they should, declared it to be bad and replaced it with a new one with a new 3 year free replacement warranty...surprised the shite out of me but am happy camper.
    I don't understand. Why would you be surprised? Your battery was defective under warranty...

  5. #45
    Posted by an unregistered user Guest-0333's Avatar
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    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by greg View Post
    I bought a battery from my local CT and after 4 months it went bad 9of course....only place around that was open when stuck in the parking lot...go figure). Took the battery out (eliminator) and went to the store. parts tested it for nothing as they should, declared it to be bad and replaced it with a new one with a new 3 year free replacement warranty...surprised the shite out of me but am happy camper.
    he is probably suprised because CT usually make up nonsense so they dont have to warranty the battery or batteries, my experience when i had to get a eliminator 10-5010 (Honda Civic battery) warrantied, they booked it in to do a "load test" which was no charge to test, then some 30$ test called an AVR that suppose to test the alternators/starter to see if the alternator is charging the battery and the starter isnt drawing excessive amperage. as i was sitting inside the waiting room, with a huge glass window i can see into the shops working area, the tech or battery guy just drove my car in and it was in the bay that is 3 down from the waiting room. i was watching him do the battery test and the next thing he did really struck me as odd... he popped the top off the battery i just assumed that he was checking the acid level in each CELL of the battery. so after 20mins passed he comes in with the paper work and the advisor calls me over and said my battery failed and it needed to be warrantied, and if i still got the orginal pamphlet and the original receipt, i told them it was in the glove box, so the battery tech went into the shop into my car and retrived the paper work, at this time i was thinking everything was fine and the warranty would go smoothly boy was i mistaken... after 5mins the front desk advisor came and told me they cannot do the warranty because the paper work serial number did not match the one on the battery sticker... i was like uhh... that is the battery CT installed 1.5 years ago... then i thought it was odd that the serial number changed without anyone touching the battery .. so i asked the advisor nicely could i go into the shop and verify this myself he said ok but he had to walk my to my car and i agreed... and when we got to my car, and confirmed the serial numbers were different, the cap was also different, i had an eliminator battery in my car but the cap said 72months!!! then that instant i knew that punk switched the cap when he popped it off, and i thought he was checking the acid.. it was more like screweing me over! i told the advisor nicely to deal with it and he told me not to worry about it and he would deal with it, so i went back to the waiting room.. looking through that huge glass i see that advisor and the battery tech in a heated debate/argument ... then 15mins he came back and explained to me that it was all a mistake and they found the oringal cap with the RIGHT serial number (eliminator) and he said they will warranty the battery and gave me a free detailing job which i thought was very considerate, i gotta give the advisor some credit for sticking his neck out to help a customers when his own co-workers failed to do the right thing~. overall the job was done right was happy, and ontop of that a clean car, washed vaccumed and tire shined... 5 stars to the advisor, and a lawsuit to the TECH.

  6. #46
    ct manager WHITE POWER
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    Quote Originally Posted by CT_MANAGER View Post
    I don't understand. Why would you be surprised? Your battery was defective under warranty...
    That was a bad hire. He's not doing the store favours by honoring warranties. If you let me know which store he at I can get him fired right away.

  7. #47

    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by ct manager WHITE POWER View Post
    That was a bad hire. He's not doing the store favours by honoring warranties. If you let me know which store he at I can get him fired right away.
    Why would you be asking me this. I didn't post it; I know nothing of that who it was. Ask "greg" as he was the one who posted the message.

  8. #48
    CT Manager WHITE POWER
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    Re: When a Warranty Isn?t a Warranty

    We don't care what you bought or what the warranty says. You've known for years the simoniz product wasn't that great but you jerks still kept on buying it because of our weak return policies run by weak people. Same goes for batteries and everything else we sell in store.

    Do you really think complaining to those idiots at head office is going to make a difference? Go right ahead. I'll even give you the number 1-866-846-5841. Go straight up to that CEO whatever his name is and let him know we were really mean and nasty. Feel free to embellish, you would really get his ear and help on it. I'm really shaking in my boots on this one.

    We love simoniz repair only policy and extending it to other "affordable" we sell and it's saving us boat loads of money. Weak people weak policies don't pay.

  9. #49
    Posted by an unregistered user Guest-0406's Avatar
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    Re: When a Warranty Isn?t a Warranty

    I bought their top of the line battery in 2010 and this year it will not start the car if it is below -15c . They tested the battery and said it was good and told me to have the car serviced. I did, not by them as i won't trust there mechanics with a go kart. Mechanic, test car a OK. -14 today again, again car won't start and I went to a different canadian tire store and got the same story. Battery ok Extreme Weather. If you are going to give a warranty in a certain climate then honnor it. Canadian Tire Sucks

    K

  10. #50
    buzzo1
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    Re: When a Warranty Isn?t a Warranty

    I know this thread is old, but thought I would share. I have a CT battery in my Mustang, and couldn't start it a few days ago. I took the battery back to CT (only a year old), with my warranty package, and they did a free load test. Apparently the battery was perfect. I then took the Mustang to my local Ford dealership, and they did a full electrical system check, including the battery, and found that the battery was toast. Sooooo....I took the battery back to CT, where they tested it it again. Guess what? The test showed it was perfect. The store manager, however, gave me a new replacement at no charge, and said that perhaps the dealership was wrong with their diagnostic testing. I was actually surprised that there was no fuss from their end, so it was definitely a good experience. because of this, I will recommend CT to friends. Now I just need to find out who is pulling my leg!!

    PS- This was the Shawnessy location in Calgary, Alberta.

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