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Thread: When a Warranty Isn?t a Warranty

  1. #51
    SVC-CT-270
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    Re: When a Warranty Isn?t a Warranty

    What I find crazy is how many terrible Canadian tires there are. Now, I am not saying I disagree with the posts, but my family and I have been going to the Canadian Tire on Regent Ave in Transcona since it opened 25 years ago. I am currently employed as a service advisor at this store. Now dont get me wrong. The shop has a lot of problems, it is poorly managed and moral in the shop is low. The quality of work that is done is typically very high. Some of our mechanics have been with the store since it opened. Mistakes get made and management tries to squeeze every dollar out of the problem, even if it means not paying the technician. I make sure the customer gets put first. In December I sold over 20 batteries a day. I would test about 5 "bad" batteries a day. Our store (at least) has a very nice Midtronics tester that is very accurate. This test is free. We do not test frozen batteries. In the event of a frozen battery it is policy to do one of two things. 1) Offer to thaw, charge and retest the battery for free or 2) customer may take the battery home and do the same thing.

    Now, I have seen my share of people trying to take advantage of this policy. First off, without the panflet, or a history of the battery being installed at our store I can only date code warranty a battery, which uses a sticker on the side of the battery. This sticker states the manufacturing date. That assumes the role of purchase date and the customer must cover half the battery value. Why? because people grab batteries from cars at the wrecker and bring them in. Ive seen everything from stickers being transferred from a battery I personally warrantied to another battery. I even recognized the guy, to people who present a panflet which says the battery was purchased before it was made. Now if there are stores that try to lie to customers that this has happened thats a shame. But thats probably why store 270 (regent, winnipeg) is one of the most successful Canadian tires in the country. With one of the highest levels of customer satisfaction.

    However the shop could see improvement. and between my Identity and you. If u get service there get the right tech for the right situation.
    Seasonal Oil Change, ask for ed
    Engine work, Rick
    and Chrysler, Ron (20 years with Chrysler prior)
    Suspention, Derek
    Diagnosing Check engine ect, Robert (he sees each one as a personal challenge)

    We deal with other stores as well, and even as an employee and have seen some of the things u guys talk about.

    P.S. not every tech is 18. In my province you have to be licensed to even work on vehicles in a shop. Unless its Tires, batteries, Oil change or Light bulbs.

  2. #52

    Re: When a Warranty Isn?t a Warranty

    You should have brought it to another Canadian Tire. If it was under warranty.. You should be getting one for free.. IF it is under free warranty though, if the free warranty is over, then you get a battery for a cheaper price. Testing the battery should have been free too if you brought it in to the auto counter. I don't know what this service fee is though? Strange.

  3. #53

    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by sarahWR View Post
    You should have brought it to another Canadian Tire. If it was under warranty.. You should be getting one for free.. IF it is under free warranty though, if the free warranty is over, then you get a battery for a cheaper price. Testing the battery should have been free too if you brought it in to the auto counter. I don't know what this service fee is though? Strange.
    we shouldn't have to drive all over trying to find a store that will actually do what they already promised.

    what we should do is buy from somebody else in the first place.

    a lesson learned, but now passed on so that others don't fall into the same ct trap.

  4. #54
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by Unregistered View Post
    we shouldn't have to drive all over trying to find a store that will actually do what they already promised.

    what we should do is buy from somebody else in the first place.

    a lesson learned, but now passed on so that others don't fall into the same ct trap.
    Yeah, it has nothing to do with poorly trained staff...lol. Don't believe faker advocate that it's only at one retailer. They all have shortcomings that need to be improved:

    Walmart battery pro-rating policy

    Don't buy a car battery at Walmart they won't honor Warranty - Topix

    SEARS DOES NOT CARE ABOUT WARRANTY

    You should probably get educated on where the battery warranty comes from:
    Home Community

  5. #55
    Posted by an unregistered user Guest-0477's Avatar
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    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by Unregistered View Post
    Yeah, it has nothing to do with poorly trained staff...lol. Don't believe faker advocate that it's only at one retailer. They all have shortcomings that need to be improved:

    Walmart battery pro-rating policy

    Don't buy a car battery at Walmart they won't honor Warranty - Topix

    SEARS DOES NOT CARE ABOUT WARRANTY

    You should probably get educated on where the battery warranty comes from:
    Home Community
    once again the ct'ers are trying to blame their own staff - as if that still isnt the fault of management - LOL.

    and its still a mystery why the ct'ers find americans so fascinating, that they can't help but post about them on a site for a crappy canadian retailer.

    but it isn't hard to find lots of compaints about at least one canadian retailer: Canadian Tire Sucks Forum - Canadian Tire Sucks Portal

    the logic of the owners and managers is still wrong - even if they somehow mangaged to show that other canadian retailers suck, that doesn't change one simple fact:

    ct still sucks.

  6. #56
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: When a Warranty Isn?t a Warranty

    Quote Originally Posted by Unregistered View Post
    once again the ct'ers are trying to blame their own staff - as if that still isnt the fault of management - LOL.

    and its still a mystery why the ct'ers find americans so fascinating, that they can't help but post about them on a site for a crappy canadian retailer.

    but it isn't hard to find lots of compaints about at least one canadian retailer: Canadian Tire Sucks Forum - Canadian Tire Sucks Portal

    the logic of the owners and managers is still wrong - even if they somehow mangaged to show that other canadian retailers suck, that doesn't change one simple fact:

    ct still sucks.
    The point wasn't about other retailers, it was about other complainers. THAT'S why there are over 600 sucks.com sites, MANY more blogs, forums, and complaint boards....it is impossible to please every man, woman or child that walks through the door at ANY retailer or company.....you never know what kind of unrealistic expectation the fringe have when it comes to service, product or price. Luckily, the vast majority isn't like the fringe and that's the people, I will go out of my way to help and they're the ones that pay the bills. Unfortunately, forums allow people to tell only one side of the story as they vent, but normal folks know there is always 2 sides to that story. I don't care if faker advocate says CT sucks....800-1000 customers every single day, tell me otherwise.

  7. #57

    Re: When a Warranty Isn?t a Warranty

    It's always interesting to read the distorted perceptions of a CT'er, isn't it?

    They post links to complaints about Auto Zone store in Kentucky, and think this shows what a great job CT is doing in Canada. Very bizarre.

    Yes, the only customers they are willing to help, are the one's who won't complain. Great problem-solving skills, CT!

    In their mind, anyone who isn't happy because they weren't treated fairly or honestly is "the fringe", and got what they deserve.

    And what of those consumers who drill down through their web of deception, to discover just how crappy their policies really are (compared to all their competitors)? They simply have "unrealistic expectations".

    Yes, it's always an eye-opener to view things with CT-coloured glasses.

  8. #58

    Re: When a Warranty Isn?t a Warranty

    [QUOTE=Unregistered;4653]Auto Zone store in Kentucky[QUOTE]

    Sorry it was a Walmart store in Kentucky. Autozone was the recommended alternative. Too bad they aren't an option in Canada.

  9. #59
    Posted by an unregistered user Guest-0477's Avatar
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    Re: When a Warranty Isn?t a Warranty

    i suppose the ct owners cant figure out why the citizens of kentucky arent recommending crappy tire as an alternative to walmart AND autozone.

    if they are so interested in the us market maybe they should do one of their popular buyouts down there.

    i mean, how badly could it turn out, lol!

  10. #60

    Re: When a Warranty Isn?t a Warranty

    this is pure bunk

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