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Thread: Atv 3000 super winch

  1. #1
    Posted by an unregistered user Guest-0235's Avatar
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    Atv 3000 super winch

    I purchased a Super Winch AtV 3000 in Dec 09.. My new machine 100 Kms. had only 100 kms when the transmission went on it. Consequently I didn't hook up the AtVv 3000 untill this spring. I now have 205 Kms. on it and a failed attempt at an ATV 2000 super winch which I threw in the bush. In the last two weeks I have had to pull two of my friend out with this ATV 3000. on the second try I did not sucseed. The wire rope came out because someone at the factory forgot to tighten the set screw properly on the wire rope . I had the winch installed by an authorized dealer of my particular AtV. After replacingthe tow wire back in I tightened the set screw properly and Tried to rewind the spool . Seems like the motor is seized. I returned it to your store where I purchased it and the mounting unit for it and I was told that yes. December the 10th 2009 a winch like mine was sold (the only) one in the store when I was there. But since it was purchased more than a month ago. super winch was responsible for the repair. They sold it to me and I don't really care who makes it I wanted a replacement winch. They said no way. Well ten they wanted a reciept. I paid cash for both the winch and the atv mount. I did not have a reciept. Now they tell me I'm out of luck. Well. I bought the winch from them, as far as I am concerned they should be responsible for the faciltating of the repair of goods they sold.
    What ever happened to customer satisfaction? shelf it ,sell it and leave the customer hanging. The previous winch a atv 2000, the one i bought before December 09, I threw away because it also broke down. Poor quality seems to be the way Canadian tire wants to go and as long as they have your money the heck with the rest.
    I buy any service and part I can at Canadian Tire this incident has caused me stop and reflect for $600 I could have had a Warn winch.
    Instead i have 2 winches that both failed the test. Pause and time to reconsider my place of where I take my Business. very dissappointed. Maybe I will go to the comeptitor and spend the money on a good winch.
    sincerely Pete. bugera
    pete.bugera@yahoo. com
    1-204-429-2283

  2. #2
    Posted by an unregistered user Guest-0205's Avatar
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    Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    I purchased a Super Winch AtV 3000 in Dec 09.. My new machine 100 Kms. had only 100 kms when the transmission went on it. Consequently I didn't hook up the AtVv 3000 untill this spring. I now have 205 Kms. on it and a failed attempt at an ATV 2000 super winch which I threw in the bush. In the last two weeks I have had to pull two of my friend out with this ATV 3000. on the second try I did not sucseed. The wire rope came out because someone at the factory forgot to tighten the set screw properly on the wire rope . I had the winch installed by an authorized dealer of my particular AtV. After replacingthe tow wire back in I tightened the set screw properly and Tried to rewind the spool . Seems like the motor is seized. I returned it to your store where I purchased it and the mounting unit for it and I was told that yes. December the 10th 2009 a winch like mine was sold (the only) one in the store when I was there. But since it was purchased more than a month ago. super winch was responsible for the repair. They sold it to me and I don't really care who makes it I wanted a replacement winch. They said no way. Well ten they wanted a reciept. I paid cash for both the winch and the atv mount. I did not have a reciept. Now they tell me I'm out of luck. Well. I bought the winch from them, as far as I am concerned they should be responsible for the faciltating of the repair of goods they sold.
    What ever happened to customer satisfaction? shelf it ,sell it and leave the customer hanging. The previous winch a atv 2000, the one i bought before December 09, I threw away because it also broke down. Poor quality seems to be the way Canadian tire wants to go and as long as they have your money the heck with the rest.
    I buy any service and part I can at Canadian Tire this incident has caused me stop and reflect for $600 I could have had a Warn winch.
    Instead i have 2 winches that both failed the test. Pause and time to reconsider my place of where I take my Business. very dissappointed. Maybe I will go to the comeptitor and spend the money on a good winch.
    sincerely Pete. bugera
    pete.bugera@yahoo. com
    1-204-429-2283
    you have no receipt, the item is used and it was 5 months ago which is past the return policy anyway. oh and plus you cant spell and have no grammer abilities.

  3. #3

    Re: Atv 3000 super winch

    In order to do ANY return of any kind there must be proof of purchase. Receipts are printed for a reason and if you don't keep your receipt then why blame the store for your negligence?

  4. #4
    Posted by an unregistered user Guest-0239's Avatar
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    Red face Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    I purchased a Super Winch AtV 3000 in Dec 09.. My new machine 100 Kms. had only 100 kms when the transmission went on it. Consequently I didn't hook up the AtVv 3000 untill this spring. I now have 205 Kms. on it and a failed attempt at an ATV 2000 super winch which I threw in the bush. In the last two weeks I have had to pull two of my friend out with this ATV 3000. on the second try I did not sucseed. The wire rope came out because someone at the factory forgot to tighten the set screw properly on the wire rope . I had the winch installed by an authorized dealer of my particular AtV. After replacingthe tow wire back in I tightened the set screw properly and Tried to rewind the spool . Seems like the motor is seized. I returned it to your store where I purchased it and the mounting unit for it and I was told that yes. December the 10th 2009 a winch like mine was sold (the only) one in the store when I was there. But since it was purchased more than a month ago. super winch was responsible for the repair. They sold it to me and I don't really care who makes it I wanted a replacement winch. They said no way. Well ten they wanted a reciept. I paid cash for both the winch and the atv mount. I did not have a reciept. Now they tell me I'm out of luck. Well. I bought the winch from them, as far as I am concerned they should be responsible for the faciltating of the repair of goods they sold.
    What ever happened to customer satisfaction? shelf it ,sell it and leave the customer hanging. The previous winch a atv 2000, the one i bought before December 09, I threw away because it also broke down. Poor quality seems to be the way Canadian tire wants to go and as long as they have your money the heck with the rest.
    I buy any service and part I can at Canadian Tire this incident has caused me stop and reflect for $600 I could have had a Warn winch.
    Instead i have 2 winches that both failed the test. Pause and time to reconsider my place of where I take my Business. very dissappointed. Maybe I will go to the comeptitor and spend the money on a good winch.
    sincerely Pete. bugera
    pete.bugera@yahoo. com
    1-204-429-2283



    its 2010 you get what you pay for no matter what store you go too if you pay cheap it will be cheap if you know you were going to be getting stuck you should not of cheap out when bought quad whats an extra $600 on a 7G plus quad its your own fault every way you look at it sorry but it is what it is next time do your homework those winches are good for small jobs and when they say 3000lbs think level pavement and pulling quad with winch thats a good work load for it and last for ever

  5. #5
    Posted by an unregistered user Guest-0196's Avatar
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    Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    you have no receipt, the item is used and it was 5 months ago which is past the return policy anyway. oh and plus you cant spell and have no grammer abilities.
    Oh, this is rich! A guy who can't capitalize at the beginning of his sentences and spells grammar as "grammer".
    Hey pot, this is the kettle calling!

  6. #6
    Posted by an unregistered user Guest-0205's Avatar
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    Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    Oh, this is rich! A guy who can't capitalize at the beginning of his sentences and spells grammar as "grammer".
    Hey pot, this is the kettle calling!
    lol have to agree with you on that one but then again, pointing out spelling errors instead of answering is still a cop out.

  7. #7
    Posted by an unregistered user Guest-0220's Avatar
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    Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    lol have to agree with you on that one but then again, pointing out spelling errors instead of answering is still a cop out.
    Ok...i've had enough of the moronic "customers" of any store that think they can waltz in to a store and ask for a refund even though they don't have any proof of purchase. 1. if you choose not to keep your receipt, then expect that you will get a hassle...c'mon...common sense.....you are probably in and out in 3 minutes if you follow the rules and bring your receipt. 2. Understand what a warranty is....it is for manufacturer's defects only!! It's not a free pass for not understanding how your product works, trying it out to see if you like it, or beating the crap out of it. Do you think manufacturers are stupid? They know your type, they have warrantys to protect them from idiots! I work retail, and if it is truly a defect, then no problem....new one or money back (but just in case, we might test out the product to make sure we aren't dealing with a moron). Most of the complaints on this site are from people that have no idea how retail, warrantys, or even common sense work....get an ef'ing life and learn how you...the consumer....can solve ALL your problems before you expect the world to owe you one for your incompetence.

  8. #8

    Re: Atv 3000 super winch

    Quote Originally Posted by Unregistered View Post
    Ok...i've had enough of the moronic "customers" of any store that think they can waltz in to a store and ask for a refund even though they don't have any proof of purchase. 1. if you choose not to keep your receipt, then expect that you will get a hassle...c'mon...common sense.....you are probably in and out in 3 minutes if you follow the rules and bring your receipt. 2. Understand what a warranty is....it is for manufacturer's defects only!! It's not a free pass for not understanding how your product works, trying it out to see if you like it, or beating the crap out of it. Do you think manufacturers are stupid? They know your type, they have warrantys to protect them from idiots! I work retail, and if it is truly a defect, then no problem....new one or money back (but just in case, we might test out the product to make sure we aren't dealing with a moron). Most of the complaints on this site are from people that have no idea how retail, warrantys, or even common sense work....get an ef'ing life and learn how you...the consumer....can solve ALL your problems before you expect the world to owe you one for your incompetence.
    I honestly find in my store anyways, that most customers don't seem to understand what a Manufacturer defect is.. There seems to be a very misunderstood judgment on what it actually means. I find MOST returns that are "defective" are in fact due to the fault of the customer whether it be using the product for not what it's intended-for, or misusing the product.

    Examples: Customer using a regular socket and socket wrench to open a VERY tight socket (instead of using a breaker bar), or removing their lugnuts with it and SNAPS the pieces off.. They are then brought back as being DEFECTIVE.. This is not a defective product.

    Another example: 3 years later your faucet is showing some leaking.. A customer attempts to get it returned or replaced due to it being defective. Again this is NOT defective, this is regular wear and tear.

    Yet again, customer buys an inflatable bed and 2 years later they return it because it's leaking. I'm sorry but this again is NOT a defect.

    Breaking a drill bit is usually NOT a defect. Usually it's either due to lack of cutting oil, drilling into something too hard for the bit, applying too much force rather than letting the bit do the cutting, drilling on a angle, or just simply not knowing how to properly and safely use it.

    A manufacturer defect is those products in which there is just that, a DEFECT IN THE MANUFACTURING OF THE PRODUCT. It's very unlikely a defect will show itself 3 years down the road. Might as well take your new car back to the dealer 3 years later for a tire replacement because your tires are worn down... This is not a defect.

    When products are misused, show regular wear and tear, or you accidentally ended up dropping your drill in your swimming pool.. these are not considered defective.

    And customers wonder why manufacturers can be VERY strict with returns of their products.

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    Posted by an unregistered user Guest-0205's Avatar
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    Re: Atv 3000 super winch

    Quote Originally Posted by CT_MANAGER View Post
    I honestly find in my store anyways, that most customers don't seem to understand what a Manufacturer defect is.. There seems to be a very misunderstood judgment on what it actually means. I find MOST returns that are "defective" are in fact due to the fault of the customer whether it be using the product for not what it's intended-for, or misusing the product.

    Examples: Customer using a regular socket and socket wrench to open a VERY tight socket (instead of using a breaker bar), or removing their lugnuts with it and SNAPS the pieces off.. They are then brought back as being DEFECTIVE.. This is not a defective product.

    Another example: 3 years later your faucet is showing some leaking.. A customer attempts to get it returned or replaced due to it being defective. Again this is NOT defective, this is regular wear and tear.

    Yet again, customer buys an inflatable bed and 2 years later they return it because it's leaking. I'm sorry but this again is NOT a defect.

    Breaking a drill bit is usually NOT a defect. Usually it's either due to lack of cutting oil, drilling into something too hard for the bit, applying too much force rather than letting the bit do the cutting, drilling on a angle, or just simply not knowing how to properly and safely use it.

    A manufacturer defect is those products in which there is just that, a DEFECT IN THE MANUFACTURING OF THE PRODUCT. It's very unlikely a defect will show itself 3 years down the road. Might as well take your new car back to the dealer 3 years later for a tire replacement because your tires are worn down... This is not a defect.

    When products are misused, show regular wear and tear, or you accidentally ended up dropping your drill in your swimming pool.. these are not considered defective.

    And customers wonder why manufacturers can be VERY strict with returns of their products.
    Most people/customers seem to have the notion that becasue they buy something they are intitled to the world. I completely agree with you, customers either dont realize or dont care when its there own fault their item is broken. A good example is yesterday a customer tried to return brake shoes (purchased in 2008) completely soaked in oil (i mean it looked like the brake parts, box and receipt had been submerged in oil), so the cashier called a manager because he refused to take no for an answer. When i arrived i gave the customer time to explain, he had bought the part 2 years ago and just gone to install them and the shop he had taken them too refused to install them because they were soaked in oil. He admited that he had been the one to soak them but it didnt matter becasue we HAD to stand behind our product. I explained to him that he had ruined his own product and i would not return them, not only was it NOT a manufacturer defect but it was still over a year and a half past the return policy even being a consideration. He then said well just exchange them then, and told me the company should have to eat the cost and not him!! Again i said no and he called me everything he could think of, why do people think stores should have to pay the price for their own mistakes?

  10. #10

    Re: Atv 3000 super winch

    Very true. And how about when tape measures are brought back, the tape itself is completely Rusted, nearly impossible to read, Scrapped up and well basically looking like it was picked out of the garbage or found in a dirty back alley.. There is an attempt to return it claiming it's defective.

    Either that or hose nozzles being returned after the handle breaks but is clearly been abused. The end of the nozzle is very scrapped up, cracked, worn and is obviously been dropped repeatedly on the ground. One must realize that dropping a piece of plastic on cement from 4-5 feet will not last very long.

    It just seems people now a days have taken advantage of the return system so much that they don't care to even take care of the products they buy. I get batteries being returned as defective under warranty and the battery has been clearly abused. The casing is bulging out, so much corrosive material on the terminals that you can barely see the metal posts, there is rust and oil stains all over the battery labels. When I refuse to accept it as it is clearly voided of all warranty due to abuse, I too am called everything in the book (somethings I wonder if I should have a slang thesaurus with me that I could hand them because they run out of unique things to say) they absolutely refuse to accept the denial of their warranty. Even when you show them in writing on their own warranty that they have been holding onto for 2 years.

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