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Thread: Motomaster Eliminator Life time Guarantee

  1. #11
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Motomaster Eliminator Life time Guarantee

    only in the province of quebec are warranties transferred from owner to owner, by law. this is not exclusive to batteries, it applies to most merchandise. only warrantied to the original purchaser.

  2. #12

    Re: Motomaster Eliminator Life time Guarantee

    Ok so I'm in a situation I have a motto master eliminator battery with the 3 year free replacement it was mfg in July 2010 I bought it in Edmonton about a year ago and moved to British Columbia I no longer have the reciet for it since I had to fill it away for my company the battery is now stone dead and won't take a boost or hold a charge the serial number is still on the battery but I can't find my warranty paper work shouldn't Canadian tire have my info in there system Canada wide and shouldn't they honor there warenty anyways

  3. #13

    Re: Motomaster Eliminator Life time Guarantee

    Quote Originally Posted by Verreault View Post
    Ok so I'm in a situation I have a motto master eliminator battery with the 3 year free replacement it was mfg in July 2010 I bought it in Edmonton about a year ago and moved to British Columbia I no longer have the reciet for it since I had to fill it away for my company the battery is now stone dead and won't take a boost or hold a charge the serial number is still on the battery but I can't find my warranty paper work shouldn't Canadian tire have my info in there system Canada wide and shouldn't they honor there warenty anyways
    Unless it was installed by the service center (they record the serial on the service invoice), then the battery would then be date coded. A charge of at least 50% of the battery would be charged and the warranty for the new replacement battery starts over again in full.

    There is nothing that can be done to trace out your warranty simply because no information from you is recorded into any system and the serial number off the battery is required in order to match the battery to the customer.

  4. #14

    Re: Motomaster Eliminator Life time Guarantee

    This has been a discussion that any Canadian Tire auto employee has had many many times.

    Without proof of purchase you will not receive full credit, regardless of dates stamped on the battery. The purchase is only warranted to the original purchaser, and for the original vehicle. without correct documentation which is proof of purchase and corresponding serial number which is in the warranty folder, full credit is not given.

    Although maybe not the case with this particular customer I am always intrigued by the double standard. Customers saying that they don't feel comfortable giving out private information to a company because they don't know what will be done with that info, but when they need us to have it eg. missing battery paperwork, they are upset that we didn't record it. I wonder why that is?

  5. #15

    Re: Motomaster Eliminator Life time Guarantee

    Oh, boy Ė here we go again.

    Our old buddy Angry/CT-Me/Law/Guy has decided to harrass innocent consumers, once more.

    No, the real problem is their archaic Ďgreen screení computer system, that isnít even able to track warranties.

    You know: the way many other retailers are able to track warranty information as an added service to consumers.

    When customers expect a modern operation, they are still being surprised by how much Crappy Tire sucks in this regard, too.

    And, once again we are subjected to the bizarre theories of Angry/CT-Me/Law/Guy on privacy issues.

    Itís always amusing how the Crappy People try to turn these topics upside down, and pretend itís the Customerís fault.

    If a consumer wants to agree to collection of information, in order to get an extra service, then thatís the consumerís own choice. Like, warranty tracking, for example.

    But itís laughable for Crappy People to pretend this is similar to violating consumerís privacy. I.e, by recording and retaining unnecessary personal information.

    More info. can be found here: Collecting ID and Personal Information

    Nice try, Angry/CT-Me/Law/Guy!

  6. #16

    Re: Motomaster Eliminator Life time Guarantee

    This isn't my spin, these are your own words

    Don't give a customer service clerk your information, who knows what they do with it.
    Now you're saying, why isn't my information recorded for warranty purposes so any store can find it.

    You can't have it both ways! If you don't want the information recorded, then you own the risk of having to keep your receipt. If you lose your receipt, you lose your warranty. If you'll let us record your info, there will be a National record of the purchase date, serial number of the battery etc... and you don't need it for warranty. Your choice.
    There's nothing complex or shady about it.

    PS - green screen technology no longer exists at CT Auto Service - check your facts before making claims.
    So with the computer system we are able to track purchase history, warranty info etc... but you're required to provide your super private name, phone number, address and vehicle information so that we may link the serial number of the battery or tire to you the purchaser.

  7. #17

    Re: Motomaster Eliminator Life time Guarantee

    Fellow Consumers:

    Here we see the typical attitude of a Crappy Tire owner.

    Customers ask for something reasonable, and the owner tries to make it out to be the customer's fault.

    It is indeed your right as a consumer to provide personal information in exchange for a service that is valuable to you.

    It is also your right to refuse to provide information that is not needed.

    Clearly, the Crappy Person resents customers who know their rights, and refuse to give Crappy Tire information that is not legally required.

    For more, see: Collecting ID and Personal Information

    Regarding battery warranties, it's clear that Crappy Tire has a very bizarre and convoluted process of stickers and codes, none of which are explained to customers, but which they will use as an excuse to refuse a legitimate warranty claim for a defective battery.

    So, if you decide to take a chance & buy a battery from Crappy Tire, be aware of the risks, hold onto every scrap of paper (in hopes that this ammunition will help make them cave in & honour their promises).

    But really: shouldn't you just take your business elsewhere - to one of the many stores that value customers and treat them (and their personal information) with the respect they deserve?

  8. #18

    Re: Motomaster Eliminator Life time Guarantee

    Lifetime Warranties have not been offered for many years on MotoMaster batteries. Any exisitng lifetime warranty is honoured, new ones have warranties up to 10 years depending on the brand.


    You asked for something simple, and it exists. I will repeat
    If you wish to have your battery purchase recorded in the system, accessible at any CT store across Canada, we do offer that. It requires your personal data be stored in our computers. If you opt for this, then without your receipt and serial number info, you are still covered for the warranty. It can be looked up with a few clicks of a mouse.

    If you opt not to have your information stored in the computers, then the onus is 100% on you to retain your purchase information (receipt and warranty folder with corresponding serial numbers) that is provided to you at time of purchase. If this is the route you choose and you fail to retain the documentation required, then your warranty will not be honoured.

    Option A or Option B
    pretty simple

    There's no blaming any thing on anyone.
    Canadian Tire has the best warranty in the business. The longest warranties for batteries, and also offers a roadside help program if the battery fails. no extra charge!

    No reply necessary, this one is simple guys. Don't make an issue out of a non-issue

  9. #19

    Re: Motomaster Eliminator Life time Guarantee

    Quote Originally Posted by Owner 1 View Post
    Canadian Tire has the best warranty in the business. The longest warranties for batteries, and also offers a roadside help program if the battery fails. no extra charge
    Really?

    You have absolute proof to back up those claims?

    Great! Please post your reference material, so consumers can decide for themselves, if you are telling the truth on this one.

    First, we'll need a list of every retailer who is "in the business". Every single one.

    For each, we'll need a side-by-side comparison of all the features and benefits of their warranties.

    Not just the major retailers, like Sears, Costco, Wal-Mart, CAA, etc. It'll need to be every one "in the business".

    This will naturally include the length of the warranties offered by each retailer, to substantiate your claim that Crappy Tire has the longest one.

    Don't forget to include the option for roadside assistance, and whether or not it's free!

    I'm sure you wouldn't be so foolish as to boldly make those claims on a "Canadian Tire Sucks" site, without having all this information at your finger-tips.

    So, let's see your proof!

    Or, should we simply conclude that Angry/CT/Me/Law/Guy is just making up crap - again?

    Quote Originally Posted by Owner 1 View Post
    No reply necessary, this one is simple guys. Don't make an issue out of a non-issue
    Ha-ha!

    Always entertaining when the Crappy People want to decide on behalf of consumers, what is "necessary", "simple" or "an issue".

    We'll be the judges, thanks very much.

    Looking forward to your prompt posting of that proof!
    Last edited by CT Challenger; December 9th, 2011 at 06:13 AM.

  10. #20

    Re: Motomaster Eliminator Life time Guarantee

    Go find the information yourself. i already know the answer.

    120 months warranty on CT's best battery.
    4 years free replacement 6 years pro-rated
    optional 10 years free replacement
    4 years roadside assitance included

    The max anyone else aftermarket offers is 108 months
    3 years free, 3 years roadside

    Some dealers depending on the vehicle will warranty battery as part of 4 year 80,000km bumper to bumper

    Go check yourself
    Interstate, Napa, Walmart, Stealerships.... have fun

    ******

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