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Thread: Motomaster Eliminator Life time Guarantee

  1. #1
    myownmechanic
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    Motomaster Eliminator Life time Guarantee

    Back in 88 or 89 I believe it was, Canadian tire offered a life time warrantee on their Motomaster Eliminator battery. There were no conditions (that I remember) such as "as long as you own the car", in fact I bought the battery over the shelf and did the installation myself , so there is not even a service record which links it to a particular vehicle. Over the years I have had the battery replaced on average about every 4 years, free of charge. The last few times however, the salesperson has ben increasingly difficult with me, insisting that there is no such thing as a life time warrantee even if it clearly indicates so on my last invoice. Up till now I have always won my battle but this time they claim that they cannot proceed because the battery no longer has a serial number sticker on it. I really have no idea if it ever had one or not, I did not really pay attention and as far as I was concerned was never mentioned as a condition of the guarantee. For all I know, thier flimsy serial# sticker may have blown off in the wind. Anyhow, I may be paranoid, but I really think they have an internal policy to try to reduce or eliminate the number life time warrantees held by clients. The story goes a little deeper than this, with the usual parts counter clerk bungling (yes the battery needs replacement.... oh, whats that? a life time warrantee?....let me test it again....it will take a week)

    I am not finished with them yet but, my question is, has anyone else suffered this same situation? Anyone have access to the exact details of the original lifetime warrantee? Anyone scanned a copy of this?

  2. #2
    Posted by an unregistered user Guest-0220's Avatar
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    Re: Motomaster Eliminator Life time Guarantee

    I can't remember a lifetime warranty on a battery from Canadian Tire, but it could have been in place years ago. The battery warranty is actually through Exide, the manufacturer, and they make about 2/3rds of all batteries in North America. They may have changed their rules....the Eliminator warranty now tops out at 9 years pro-rated, with free replacement only for the first 3 years. It's important for people to understand what a warranty is....even if it's a lifetime warranty, that doesn't mean you only have to buy 1 for the rest of your life.....it only covers manufacturer's defects...not normal wear and tear, abuse, misuse, accidental breakage, etc. Not sure that batteries would be included, but any company that offered customers "buy 1 for the rest of your life" are long out of business...it's just not realistic.

  3. #3
    Posted by an unregistered user Guest-0164's Avatar
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    Re: Motomaster Eliminator Life time Guarantee

    Quote Originally Posted by Unregistered View Post
    I can't remember a lifetime warranty on a battery from Canadian Tire, but it could have been in place years ago. The battery warranty is actually through Exide, the manufacturer, and they make about 2/3rds of all batteries in North America. They may have changed their rules....the Eliminator warranty now tops out at 9 years pro-rated, with free replacement only for the first 3 years. It's important for people to understand what a warranty is....even if it's a lifetime warranty, that doesn't mean you only have to buy 1 for the rest of your life.....it only covers manufacturer's defects...not normal wear and tear, abuse, misuse, accidental breakage, etc. Not sure that batteries would be included, but any company that offered customers "buy 1 for the rest of your life" are long out of business...it's just not realistic.
    There were infact life time (limited) warranties, however they have been gone for a long time now. For anyone who has them we ofcourse still honor them. However the warranty is for a single owner and a single vehicle and is non transferrable, so it is hardly 1 battery for the rest of your life.

  4. #4
    myownmechanic
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    Re: Motomaster Eliminator Life time Guarantee

    A little update....

    With a little convincing I recieved my battery replacement today = free of charge. When I bought the battery 20+ years ago, it was a lifetime warantee with very few conditions. I bought it over the counter and installed it my self, so it was never linked to any "specific" car. As I explained earlier, this offer was for a very limited time, (possibly only a few months). When you see someyhing like that you have to jump on it. Then you have to hold the vendor to the agreement. It is likely that Canadian tire is trying their best to deny as many warantee requests as possible in an effort to thin out and then eventually eliminate all of the life time warrantee claims, but in my case I did not let go on principle.

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    Posted by an unregistered user Guest-0220's Avatar
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    Re: Motomaster Eliminator Life time Guarantee

    Quote Originally Posted by myownmechanic View Post
    A little update....

    With a little convincing I recieved my battery replacement today = free of charge. When I bought the battery 20+ years ago, it was a lifetime warantee with very few conditions. I bought it over the counter and installed it my self, so it was never linked to any "specific" car. As I explained earlier, this offer was for a very limited time, (possibly only a few months). When you see someyhing like that you have to jump on it. Then you have to hold the vendor to the agreement. It is likely that Canadian tire is trying their best to deny as many warantee requests as possible in an effort to thin out and then eventually eliminate all of the life time warrantee claims, but in my case I did not let go on principle.
    I'm glad you got what you were entitled to....20 plus years and for life is not something any of us are going to see in the future, that's for sure. Reminds me of the toaster that my parents still use.....it was a wedding gift 52 years ago. Sunbeam, stainless steel and has never broken down. Those were the days, those were the days.

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    Posted by an unregistered user Guest-0293's Avatar
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    Re: Motomaster Eliminator Life time Guarantee

    be aware that the legally lifetime of a thing is not 100 hundred years, i think it is somewhere between 15 to 25 so at this time your first spent has greatly worth the money ...

    glad that it worked for you but lifetime warranty as disapeared because of poor quality of "made in foreingn country" and also by peoples abusing of it...

  7. #7
    cmatthew4
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    Re: Motomaster Eliminator Life time Guarantee

    mine has a 2 year warantee... i make sure to keep the warantee papers close and in a safe spot because my battery tends to die and not work after letting my car sit for a few months (4-5months) while im away for work
    happen every few years i have to go away for work for a few months and when i come back almost every time my batter is flat out dead and wont recharge... so of course if the warantee is still valid... i bring the baterry in and they come up with all this bull crap to try and tell me there must be something wrong with my car blah blah if theres a draw theres a chance we cant warantee the battery blah blah
    just give me my battery... of course last time it happenned there like well were gunna have to test the car.... i went to the next canadian tire 5 km over and they replaced it without even asking a single question

    ps. when i was trying to get my first car on the road... canadian tire was charging me 4500$ to have it done not including e-test, i went to green and ross they charged me something like 1200$ most of it being a new exhaust system, axel, and coil overs
    never ever trust what Canadian tire says... always get a second opinion from a smarter repair shop

  8. #8
    Parts Clerk (employee)
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    Re: Motomaster Eliminator Life time Guarantee

    Yeah lifetime batteries now have a single car/owner condition but in all honesty it depends on who you deal with at the counter, personally I don't really care as long as the paper work is there I put it through, that is unless that person is...unpleasant. In any event the serial number not being there physcially on a battery isn't a big deal for Canadian Tire because Exide never sees that battery, ever; so as long as the paper work with LI (or standard warrenty date) printed in the warrenty period space it's not a problem. However remembering what I said before about who you get is important because some will want to see the vechicle ownership, the battery serial number, blah blah etc etc. So basically as long as you have the paperwork with either the recipt or slip-printed copy they have to follow through unless you're dealing with what we'll call a "lifer or one that really is into the company"

  9. #9

    Re: Motomaster Eliminator Life time Guarantee

    Quote Originally Posted by Parts Clerk (employee) View Post
    Yeah lifetime batteries now have a single car/owner condition but in all honesty it depends on who you deal with at the counter, personally I don't really care as long as the paper work is there I put it through, that is unless that person is...unpleasant. In any event the serial number not being there physcially on a battery isn't a big deal for Canadian Tire because Exide never sees that battery, ever; so as long as the paper work with LI (or standard warrenty date) printed in the warrenty period space it's not a problem. However remembering what I said before about who you get is important because some will want to see the vechicle ownership, the battery serial number, blah blah etc etc. So basically as long as you have the paperwork with either the recipt or slip-printed copy they have to follow through unless you're dealing with what we'll call a "lifer or one that really is into the company"
    Hello,

    That is not entirely true. The battery *must* have a vent sticker on it with the matching serial number either matching on the warranty pamphlet or a service work order. The vent sticker is placed on the warranty form. Without the vent sticker with the matching serial number, your store will not be reimbursed for the battery that was given to the customer.

    It is *very* important ALL information is correct and all proof is obtained (except for the vehicle owner which is honestly never checked) otherwise the form(s) are sent back to the store without reimbursement.

  10. #10

    Re: Motomaster Eliminator Life time Guarantee

    i've heard plenty a scary stories over the years about poor auto repairs at canadian tire stores.

    things done wrong or not done at all. lots of my friends have told me in time for me to not let them get their paws on my vehicles.

    lucky for me i've got a good set of tools and learned young how to fix things on my own. don't need to rely on a mechanic much. just for the big jobs you can't do in you own garage.

    seems to me that a warranty is a warranty, and they should honor it for the whole time they say. not try to back out of it part way through or claw it back a little each year.

    it was up to them to pick a number of years they could live with. just be a man and stick to your word.

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