Thread: Simoniz Scam

Hi I have an older unit, it works OK as long as I have a big enough extension cord, or plug into the outlet directly. My story is different, I had issues with the wand head. A trip to CT for replacement parts resulted in me having to purchase a kit with lots of parts that fit other machines not mine. One did work and I now have a functioning washer. I find it wasteful and not enviornmentally friendly to have to purchase a bunch of parts I can't use, and don't want to throw into the landfill.
Anyone need parts?
Fraser

PS its allways great to see someone else loose it at CT because usually its me, and everyone else close by don't have the fortitude to complain. Just remember never take "NO" from anyone who does not have the authority to give you a yes.
PPS I also suggested to Princess Auto they were starting to be like CT, that got action!!!

Originally Posted by CT_MANAGER

FYI: I don't OWN the Canadian Tire Corp.
Just the other day we heard hammering in the back of the store. I walk over to discover a customer has taken it upon himself to take one of our hammers and smashing away at 3 of our 4 $54.99 foldable tables. Instead of looking on the arm to discover the two buttons to press to pull out the legs, he decided to smash them with a hammer trying to get it to work and assuming they were all faultly.

$160 ruined! So while he was making a return, I refused to give back his credit card till he paid for it! Perhaps it seemed mean, but you know.. it's time people take responsibility for their actions.. So the next person if we had not discovered this would have purchased the tables and would have been upset returning them as being defective. Our fault? no.. it was the inconsiderate dishonest customers..

Reminds me of one from about a week and a half ago. A customer decided that the hockey stick he was about to buy for his son was too long. They were from out of town here for a Tournament. Rather then ask if it can be cut or for some help, he takes the stick to the tools aisle, grabs a handsaw and cuts it in the middle of the floor. Leaves the butt end of the stick lying there, a pile of sawdust and the saw ALL BEFORE HE PAID FOR THE STICK!!!
I made him pay for the saw as well as the stick.

...but I digress. I'm part of the CT family so according to everyone here, there's no way i could be right *smirk*

Originally Posted by CT Me

Reminds me of one from about a week and a half ago. A customer decided that the hockey stick he was about to buy for his son was too long. They were from out of town here for a Tournament. Rather then ask if it can be cut or for some help, he takes the stick to the tools aisle, grabs a handsaw and cuts it in the middle of the floor. Leaves the butt end of the stick lying there, a pile of sawdust and the saw ALL BEFORE HE PAID FOR THE STICK!!!
I made him pay for the saw as well as the stick.

...but I digress. I'm part of the CT family so according to everyone here, there's no way i could be right *smirk*

I took a shit on your floor. I'd like to see you charge me for toilet paper.

Originally Posted by CT Me

... A customer ... takes the stick to the tools aisle, grabs a handsaw and cuts it in the middle of the floor. ... I'm part of the CT family so according to everyone here, there's no way i could be right *smirk*

Ha-ha, chuckle-chuckle. Isn’t it fun? Swapping stories in the “CT Sucks” forum about how dumb CT customers can be.

(Which is sort of redundant: they were dumb enough to come into the store in the first place.)

Too bad for the CT stores that they are 100% dependent on customers for their very survival (despite what the “defenders” here seem to be claiming - "We're fine without you! Profits are up!").

Luckily for consumers, we don’t need CT stores at all – we can get along fine without you. Better, actually, by avoiding being scammed.

And isn’t it too bad for stores that they can’t somehow predict who will be a bad customer, and keep those people out of the stores?

Consumers are lucky in this way, too. It's easy to tell which stores are bad:

They are the ones that say, “Canadian Tire” on the front.

Yes same old song and dance DavidLer
Canadian Tire is terrible. Nobody that works for CT has any intelligence, everyone earns minimum wage, we're all crooked, we never provide good service to anyone, we break every car that comes into our shops, all returns are a problem, every product is Chinese and breaks. All you've done so far during my tenure on this forum is hop from thread to thread saying CT sucks, CT doesn't care about customers, CT sucks.

Unfortunately for you, Mr. Consumer, and fortunately for us.... you represent a VERY small portion of the Canadian consumer. In our 89th year and still adding new stores.... surely doesn't sound like we're failing to me. Our livelihood, my pay, the people that I employ and 57000 others across Canada count on us to put food on their table as their employers. It is NOT POSSIBLE, not in my mind or the mind of any rational reasonable thinking person to believe that we could be as big, as sustainable, as profitable and as heavily shopped as we are if we as you put it sucked at everything as a business. Results speak for themselves. If we sucked at everything, we'd be out of business.

Hey check this out... I see a few dozen cars in my parking lot at the moment and a few thousand dollars spent here so far today. And from my lot I can see Walmart, Peavey Mart, Timbr Mart and Home Hardware. Lots of choices... and they chose to spend money here!

Originally Posted by CT Me

Yes same old song and dance DavidLer
Canadian Tire stinks terrible. Nobody that works for CT has any intelligence, everyone earns minimum wage but steals from us anyways, we're all crooked and steal from our mothers and customers, we never provide good service to anyone, we break every car that comes into our shops and sell the parts for cash, all returns are never a problem until you try, every product is Chinese and breaks and has no fortune cookie. CT doesn't care about it's whiney POS customers who lie and steal from us all the time, CT sucks.

You certainly have it right for why you suck balls. You're just another canadian retail idiot thinking that your shit don't smell and you'll last forever. Keep telling yourself that as you've demonstrated over and over again your stupidity, lack of financial literacy and relevance to a shrinking market. Darwin made a small mention of what happens to organisms like you in passing, maybe it went through your ears between blinks.

The eventual bankruptcy of your store would be fodder in the media for weeks " 57000 minimum wage losers unemployed" lol.

Originally Posted by CT Me

"It is NOT POSSIBLE, not in my mind or the mind of any rational reasonable thinking person to believe that we could be as big, as sustainable, as profitable and as heavily shopped as we are if we as you put it sucked at everything as a business."

LOL. Where the fuck have I heard that one before???? Anybody, anyone, you the retard, in the black shirt give it a good ole high school drop-out-try.

Originally Posted by CT Me

All you've done so far during my tenure on this forum is hop from thread to thread saying CT sucks, CT doesn't care about customers, CT sucks.

Ah, “CT Me”, your diligence hath been rewarded.

By painstakingly reviewing all my posts (well, some of them, anyway), you have cleverly discerned the deeply-hidden theme of my postings in the “Canadian Tire Sucks” forum.

Yes, it’s “Canadian Tire Sucks”.

Bravo!

But, you seem to have done a less-than adequate job in your review of my postings. Yes, you seem to have missed many of them. Oh, and invented some that aren’t even there …

Originally Posted by CT Me

Yes same old song and dance DavidLer
Canadian Tire is terrible. Nobody that works for CT has any intelligence, everyone earns minimum wage, we're all crooked, we never provide good service to anyone, we break every car that comes into our shops, all returns are a problem, every product is Chinese and breaks.

Are you seriously suggesting that I’ve stated all of the above in my postings? Really?

Or are you instead just putting my name at the front of a long list of commonly-expressed views of Canadian Tire? Huh?

Because I challenge you to find even one posting where I’ve written:

Originally Posted by CT Me

Nobody that works for CT has any intelligence

I never wrote anything like that.

Originally Posted by CT Me

everyone earns minimum wage

I’ve never discussed wages.

Originally Posted by CT Me

every product is Chinese and breaks

Not my words at all. In fact, I wrote on this topic, “I agree that CT carries many fine products, and many of those are from China.”

Shall I continue?

Do you dare to admit that you’ve attributed to me a number of statements that I’ve never made?

Or will you try to weasel out of it by saying, “Oh, I never claimed YOU said that; just that others in these threads have”?

I see, too, that you’ve learned the standard high-school debating tactic:

1 - Claim (falsely, if you must) that the other party is using words like “all”, “always” and “never”.
2 - Point out that, logically, that nothing is ever “all”, “always” or “never”.
3 - Conclude that the other person can no longer be believed.

Too bad it’s flawed logic. Oh, and that your list is basically.

You must be a lot of fun to deal with at the Returns Desk. I bet you are one of those people who tear open the box, then tell the poor customer the item can't be returned because the box is open! (See the analogy?)

Originally Posted by CT Me

Unfortunately for you, Mr. Consumer, and fortunately for us.... you represent a VERY small portion of the Canadian consumer.

Um, how is that bad for me, exactly? That I’ve decided to forego the glorious benefit of being cheated by a consumer-hostile organization? I miss out on the Saturday door-crasher specials on toilet-paper?

Yeah, I’ve heard this spiel before: I’m only 1 guy, and you don’t need my money.

How’s this for a slogan: “Alienating Canada, on disgruntled customer at a time”.

Originally Posted by CT Me

In our 89th year and still adding new stores.... surely doesn't sound like we're failing to me.

Well, talk about an old sang & dance. And more flawed logic, to boot.

- Being 89-years-old doesn’t automatically make your company a successful retailer. How old was Eaton’s when it went under?
- Adding too many stores can be a recipe for disaster. Remember the U.S. expansion fiasco?
- Being big doesn’t make you good. Actually, it tends to make you bad. Just check out some of the many (other) consumer complaints sites, such as EllenRoseman.com

Originally Posted by CT Me

Results speak for themselves. If we sucked at everything, we'd be out of business.

Have you even bothered to look at that article I posted quoting CEO Stephen Wetmore who said (in essence) that Canadian Tire sucks? It’s still at this link: "Canadian Tire chief shuffles management, tells employees to shape up - thestar.com".

An interesting read for someone who seems to want to stay in business. It says how retail profits are down, and contradicts many of your other statement. Happy reading!

Oh, and about your tenure? Sure, I've posted on this site's main topic. But, I've also discussed thermodynamics, specific store policies, tried to help other (ex)customers, explained the Scanning Code Of Practice, and many other topic.

Not that it’s any concern of yours, but I don’t “jump from thread to thread”. Actually, one of the things I do, is look for especially absurd statements, which I then challenge. Sorry if your keeps coming up – maybe try to be less absurd?

Originally Posted by DavidLeR

Oh, and that your list is basically.

Sorry; that should have been , "your list is basically fictitious and self-serving".

Originally Posted by Unregistered

I took a shit on your floor. I'd like to see you charge me for toilet paper.

Would you charge me for hair and make up if I pinched one on your face? I'd like to see that.

I will gladly retract three things.... as you personally have not discussed wages, intelligence or chinese products. DavidLer you did not say such things. Although they've been said many times here, I had thought it was you, but it was not.

The US expansion was more of an acquisition then an expansion but definitely not successful. I believe the idea to have been correct, but the scope too large. 400 stores in one shot... too aggressive. From what I understand half of the stores of Whites were corporate, half were franchised. sounds like it would have been a difficult execution. I wasn't with CT then so I don't know much about that attempt.

The consumer reports/complaints sites are at best a resource for complainers to complain. They do not impact my daily business operations in any way or form. Not because we or I don't care about complaints.... I take them very seriously. I've never believed one upset customer didn't matter. I want every customer who walks in my doors to leave satisfied, although no business has 100% happy customers. Every dollar of profit generated is good for me, my team, the community.. everyone involved. If today it's $1000 profit.... and one customer left who could have made it $1010 profit... that's disapointing for me, and surely for that customer who didn't get what they wanted.

As far as growing to a large company, there are positives and negatives. More controls are required to execute consistently, but more locations in more cities and towns means the opportunity to serve customers where they may not have been before without a travel distance. Eatons failed because they failed to change with the market conditiions and consumer behaviour. As I look at Ct aisles with bread and cereal.... and 3 new concept stores added in less then a decade... changing to meet demand is not a problem for us.

I wind up with the article from Mr. Whetmore our new CEO. Of course i've seen it, read it, read it again, and of course have access to way more information about what happened then what is shown in the article. 100 people were terminated, some of whom I know personally and have worked with prior to my transition from Corporate to Store. A good percentage of those people were in a department that was created and since disbanded as an "oops" - simply put, a strategic move that didn't produce the results they wanted, so they killed it.
I don't see anywhere he said canadian tire sucks LOL that's a paraphrasing stretch... a monumental one. Shape up and we suck.... miles apart. his words were, we need to improve our performance. Umm yah.... every company needs to improve, every day, every year. Read that article carefully though. It's not our CEO in most of the article, it's analysts writing most of it. i do not see anything he says that contradicts what I've said.