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Thread: Simoniz Scam

  1. #61
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Simoniz Scam

    Quote Originally Posted by ct me View Post
    You have no facts, you have no figures, you have no information to back up your claims.
    lil ol me has brought more facts than brain dead ct clerk/retailer/CT Manager/ Ct Me/ or which ever imaginary douchebag you want to be, to the table. Still flapping lip while back pedaling eh. Here's a replay of the beating you received. Why so many personalities?

    Stupid return policy to hide employee theft?

    Quote Originally Posted by ct me View Post
    That's a ridiculous claim....that my money and my career is based on running a fraudulant company LOL
    but then you go on to say

    Quote Originally Posted by ct me View Post
    Yeah we have some shitty return policies that customers may have a bad experience with
    Tripped over your own butter knife again and again. So you sell something or fix something that breaks under normal use and people can't get a return and that's considered good business? You've admitted to reading alot of these threads so here's one you're avoiding. Why can't CT return defective items to the vendors like the other retailers can?

    Here's another good one.
    Quote Originally Posted by ct me View Post
    but those are limited to a few small product lines
    Uh no, people can't get a hassle free exchange across all product lines. You remember "hassle free" don't you. The policy reinstated by Stephen Bachand, CT CEO... mid 1990's...ring a bell? Any bell? Oh that's right, you don't know that one either eh. And you're telling this board that you were corporate, beyond some kind of clerk? Ya sure whatever. Price check on kitty litter son. While you're at it get more butter knives.

    and then you justify bad customer service with...
    Quote Originally Posted by ct me View Post
    Hell, I even had a bad experience with a store when I worked for the Corporation. Of course it happens.... Bad days, bad workers, poor policies, defective products... we're a mass provider of products and services. To expect perfection is ignorant.
    Used up all the butter knives already? Ok, get a shopping cart full. Break apart sets if you have to son.

    And we haven't heard anything on
    Quote Originally Posted by ct me View Post
    What I do know for absolute certain is for the most part when things to wrong, teams try to do their best to make it right.
    If that were true we would've heard that one by now. But instead you go on a permanent loop on how you've provided all these facts, and how you're just a joy to be around and CT's shit smells so good that you take two mouthfuls straight from your bosses ass. Losing more butter knives. Ok, get some more sets of flatware, grab the forks.

    Quote Originally Posted by ct me View Post
    If customers behave like you....
    Being nice to retards who created the situation doesn't solve the problem. Those that behave like me don't shop at CT.

    Quote Originally Posted by ct me View Post
    Here's my claim. You have nothing but a foul mouth
    Yep, developed in the office. Oh wait, but didn't you CT shit for brains say that you were in the ivory tower too and if so why does me telling you that you're A DUMB FUCKING PIECE OF SHIT bother you?I used it all the time for reviews, gets the point subtly across.

    And another endless loop...
    Quote Originally Posted by ct me View Post
    have no facts, you have no figures, you have no information to
    Ground hog day. I ran em over and there they be the next morning.

    And we're all out of flat ware -sigh

  2. #62
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Simoniz Scam

    ct me, what are you going to do about simoniz? Is there going to be action taken by you. Your so called warranty doesn't work and I'm out alot of money. Is this how you treat customers?

  3. #63
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    Re: Simoniz Scam

    I've read the back and forth from the other threads lol. And ct me you didn't offer much except how big ct is. That's not saying much as DavidLer has pointed out that " CT still sucks" because of service, warranties etc coming from bad car repairs and store service. So what are you doing on those fronts mr corporate retailer? What are you going to do about your inferior products starting with siminoz. I suspect that you're a not dealer or anything in management in the store or at the office... as you lack maturity or insight gained from years of experience . Hence the "stupid retard" comments you've been getting.

  4. #64
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Simoniz Scam

    I can`t personally change the National Warranty Policies...I run a store. So to answer the question what am I doing... nothing. I make sure my team handles the customers appropriately when they have concerns at my store, and forward any feedback I get, and any significant quantities of the same products for defects I send that information to the appropriate parties at vendors and home office. I can`t fix the product issues myself!! Our role is to order the products and get them on the shelf for consumers to buy. We are a retailer, not the manufacturer.
    To he who is out a lot of money... if it`s under warranty, take it to the authorized repair center in your city and they will repair it. There is warranty, you just have to go through the appropriate channels. Whatever we can do to make it right for the customer that walks into my store, we will. Sometimes that;s not always the customers idea of how the problem is solved, but I too, like EVERY business are bound by certain rules.

    The `stupid retard` comments are surely no reflection of who I am. You`ve simply made a judgement on who you think I am as a person based on the fact that you`re pissed off at the company which i represent. Don`t talk to me about immaturity. Making such a judgement is unbelievably ignorant that my career path and my chosen way to earn money makes me a certain type of person. I`m not running a ponzi scheme or a Mexican drug cartel for *** sakes.

    As far as what i`ve offered, it`s far more then just how big we are. The debate has been based on comments, most of which I can`t tell from who since you`re all too lazy to register, such as Tim Hortons is bigger, sinking my money into Canadian Tire is dumb because we`re the worst of the worst retailers, 57,000 minimum wage losers, we`re heading for bankruptcy etc..... My rebuttal to all of those is simple, black and white, plain as day. You can find it and read it same as I did. Until I see something that shows we`re a totally fucked company, other then the opinions of a dozen pissed off customers, i`ll stick by the information that I see every day, and my bank account to make my decision about our and my level of success.

  5. #65
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Simoniz Scam

    Here's another suggestion. Instead of nitpicking on CT over every little problem. Why not use a little common sense people. If the pressure washer you bought didn't work out why not buy another one? The chances of the new one working are astronomical. Not all of them are defective you know and we carry several models. That's what I tell customers who come back moaning and groaning about their items that don't work. If they're nice, I even give them a small discount towards their next replacement. That's good customer service. That's why CT is so profitable and has gotten so huge. We're 57000 and growing and the reason why we're opening many new stores in the next 5 years. We're taking on walmart and winning.

    And to the one who has been swearing at me. You still have no facts, no proof, no documents to back up your allegations. You're not smart enough to run a million dollar operation like I can or make the money that I do or have the corporate connections that I do.

  6. #66
    Active Member DavidLeR's Avatar
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    Re: Simoniz Scam

    Hey, CT Me:

    I was looking at Ellen Roseman's "On Your Side" blog tonight, and saw a note on the "Sale of Goods Act". Ever heard of it?

    I decided to start a thread on it, see: "Sale of Goods Act"

    It says that merchandise must be fit for the intended purpose. So, a defective pressure washer clearly isn't fit, if it won't wash or have pressure.

    And, guess what? It says that the item has to be replaced or refunded, regardless of what policy CT might have come up with. "An express warranty or condition does not negative a warranty or condition implied by this Act"

    Quote Originally Posted by Ct Me View Post
    Our role is to order the products and get them on the shelf for consumers to buy. We are a retailer, not the manufacturer.
    Well, apparently that's not true, because the Act states that the seller is responsible, "whether the seller is the manufacturer or not".

    Cool, huh?

    Quote Originally Posted by Ct Me View Post
    To he who is out a lot of money... if it`s under warranty, take it to the authorized repair center in your city and they will repair it. There is warranty, you just have to go through the appropriate channels.
    Well, not according to The Act. You have to either a) give him a new, working one (you, the retailer) or b) give him a full refund, regardless of the warranty procedure, because you sold him an unfit item.

    Quote Originally Posted by Ct Me View Post
    Whatever we can do to make it right for the customer that walks into my store, we will.
    Great! So our mutual friend can return it to your store for a full, instant and courteous replacement and/or refund? Or, go wherever he bought it, I guess.

    And if the replacement is also defective (and the odd that it will also be defective seem "astronomical[aly]" high to me, based on the number of complaint), you'll keep replacing it until he gets one that works, right?

    Or, after replacing it 5 or 6 times, then finally cave in & just give him the refund he already deserves.

  7. #67
    Active Member DavidLeR's Avatar
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    Re: Simoniz Scam

    Quote Originally Posted by Ct Me View Post
    since you`re all too lazy to register
    Hey, CT Me.

    Or is it "Ct Me" now?

    What happened to "CT ME"? And to "cT mE"?

    Or more recently the VERY lazy "ct me"?

    Are you going under all these different names?

    And typing it in each time you post?

    'Cause if you'd taken the time to FULLY REGISTER, I'm pretty sure your user name would be the same all the time.

    And never "Guest", as it is now.

    Instead it would be "Member".

    Like mine is.

    And, it'd be easier to search through your posts for various contradictions and inconsistencies.

    I'm just sayin'.

  8. #68
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Simoniz Scam

    Well there you have it folks. You've heard from a CT douchebag clerks ( one of many cockaroaches) that they do nothing and won't do anything for you. The message is profit first, customers last, and store reputation somewhere in between. And if you want something that works, go to Walmart.

    Down the road their files will end up across my desk for bankruptcy protection. They will no debt be on their knees crying for a tax payer bailout. Dalton McGuinty may get that look in his eye again and unzip the public coffers.

  9. #69
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Simoniz Scam

    Hey bankruptcy boy, can you read?
    I didn't say I won't do anything about a customer with a defective product. I said in terms of pressure washers, I can't change the national warranty policy, or any product warranties for that matter.
    If a customer with a problem is at my store, we do what we can to help. Unfortunately your terms for help and mine sometimes differ. If it's broken and can be fixed under warranty, we send it for repair. THAT'S HELP!!!! lol
    If your car under warranty breaks down do you ask for a new one? no.... you take it ...... for repair under warranty. Neat how that works

    Bankruptcy? LOL yah here we go again. We're close to going under. with profits in the hundreds of millions and one of Canada'a largest real estate portfolios, and billions in assets.... I hope you're job is bankruptcy protection and not market analysis.

  10. #70
    Active Member DavidLeR's Avatar
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    Re: Simoniz Scam

    Quote Originally Posted by Ct Me View Post
    … and any significant quantities of the same products for defects I send that information to the appropriate parties ...
    Well, CTMe/Ctme/cTME/ctme, this is just FANTASTIC!

    We’ve been here for WEEKS debating whether or not selling the Simonize 7500 is a scam.

    But all we’ve had to go on, has been anecdotal stories (OK, a HUGE number of anecdotal stories!) about all the failures & refused returns.

    Near as I can tell, the whole “scam” issue centers around the defect rate.

    If there are low defect rates, then it would seem like a half-decent product, worthy of being stocking in the stores, and certainly not a “scam” – just a few duds, that’s all.

    On the other had, if there's a high percentage of defective washers out-of-the-box, and people at CT keep stocking the shelves with ‘em (but quietly change them to “repair-only”), well that sure smells like a scam to me.

    What we’ve been lacking, to really once-and-for-all settle the debate on “is this a scam?”, is one key piece of data.

    Data that (you have now revealed) you actually possess!

    If I’m reading this right, then you KEEP such data! You track and report quantities of defects!

    So tell us! Please! Settle the debate, right here, and right now.

    Just what ARE the defect rates on the Simonize pressure washers?

    If there are just too many defective products to report on, then how about just on the 1750 model? (The one that sparked the whole debate.)

    Is it 1 in every thousand? One in every ten-thousand?

    One in every 10?

    Looking forward to some “true facts” comin’ our way any time now ….

    (I’m all excited now - like it’s Halloween again! Or Christmas!)

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