Simoniz Scam

To anyone who has fallen victim to the “Repair Only” trap:

For Ontario and BC (and likely for other provinces), if you purchase a defective product, there are laws in place that entitles you to a replacement or a refund from the seller (such as Canadian Tire). It is not necessary for you to wait for a repair through the manufacturer.

In these provinces, the “Repair Only” policy is merely an invention of Canadian Tire, and exists solely to take money out of your wallet, and transfer it to the owner’s.

I strongly encourage you to check the Consumer Protection laws in your province, and to contact your Consumer Protection ministry.

In Ontario, see the Consumer Protection Act of 2002 at " Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A " and call the Ministry of Consumer Services at 1-800-889-9768.

If the retailer refuses to replace the defective product or to issue you a refund, you may be entitled to a remedy through your credit card issuer. This is spelled out in the legislation in Ontario.

Don’t take my word for it, or the word of any self-serving Canadian Tire representatives, who may be posting here under a variety of names.

Do your homework. Shop at reputable stores. Know your rights, and insist that they be respected. Do not remain a victim.

And most of all, beware of yet another rip-off brought to you by Canadian Tire.

Thanks DavidLer for shedding much needed light in this area. Canadian Tire and it's store owners have been rather indifferent and dismissive throughout my whole ordeal with this pressure washer. Rather than risk buying anything else from Criminal Thief I'll chance it at walmart, homedepot and Lowes.

CT ME, I don't trust you or your empty promises. For all I know it could've been very well your store that I purchased the crap pressure washer from and no help at all. "We don't make it " is the first thing the manager said to me and "sorry, it's policy that's on your reciept" And from what you've said, you do nothing except fill out a few forms for internal use and then the customer is left on their own. Maybe a finger in the right direction but that's about it. Let me tell you where that finger's pointing to. No where. So for my hard earned cash I got nothing but wasted time, lies and NO HELP from the store owner, from the corporate office, and the defective parts replaced with "brand new" defective parts.

And you expect me and others who have been burned to still shop at your store?

Dear CT Me:

I've provided links to the legislation, and many links to reputable sites offering credible interpretations.

This evidence makes it very clear that an Ontario retailer must provide a refund for defective goods to a consumer who asks for one.

For a long time, you have been arguing that this is untrue. However, you have not provided any references whatsoever, and only offered your "retail experience" as evidence.

Do you have any credible evidence that you can contribute to this discussion? Surely an expert in these matters would have access to something more convincing than, ""I KNOW THE RULES! YOU DON'T".

If you are unable to provide any contrary evidence, are you willing to graciously admit that you may have been under-informed on this topic?

Originally Posted by ct ME

Here's another suggestion. Instead of nitpicking on CT over every little problem. Why not use a little common sense people. If the pressure washer you bought didn't work out why not buy another one? The chances of the new one working are astronomical. Not all of them are defective you know and we carry several models. That's what I tell customers who come back moaning and groaning about their items that don't work. If they're nice, I even give them a small discount towards their next replacement. That's good customer service.

No, that's bullshit. Good customer service my foot. I'd tell you to take your small discount and shove it sideways up your ass. I can go to virtually any other retailer in Canada and get a replacement on the entire unit immediately.
This is why I won't buy anything from Canadian Tire. I haven't in years and there's not a single day that goes by where I miss shopping at Canadian Tire. I can get anything Canadian Tire sells at other retailers. There's absolutely NOTHING unique about your stores other than the fiasco one has to endure in order to return something or get a problem resolved. That's a hell of a business model you have there. Once a good number of Canadians wake up and quit wasting time in your stores just because it says "Canadian" in its name (in a misguided show of patriotism), you guys are screwed.

Yeah, baby!

Check it OUT!

The awesome Simoniz 2900 PSI Gas Pressure Washer is on sale, just in time for spring cleaning!

And the best part ... it's 50% off!

Simoniz 2900 PSI Gas Pressure Washer | Canadian Tire

It's even got a 5-star rating, right there on the Canadian Tire web site. No way they'd exclude any negative reviews, right?

Oh, wait. What's this???

"2 year repair only warranty on pressure washer"

Geez, isn't that the bogus 'warranty' that really means the store screwed up and agreed they'd never get a refund or exchange from Simoniz if the washer is kaput? So that Simoniz can safely ship lots of junk to CT?

The one where Canadian Tire has a policy to not provide a refund or exchange, because they'd get stuck with the broken unit, and the store would have to look after getting it fixed, and then sell it at a loss as a used unit?

On second thought, I'm pretty sure Home Depot and even Walmart will have them on sale, too.

Or Costco! They have a GREAT return policy! Money back within at least 90 days!

Yeah, screw Crappy Tire and their Simoniz Scam.

Jerks.

I actually have the 3200 Simoniz picture cut outta the flyer and was about to go buy one tomorrow.
On second thought......I don't like hassles......I'll find a different manufacture....and probably a different retailer.

SO, not a lot of money, but I am doing this in support of all the people who've been screwed by CT and Simoniz.

I'm surprised how many people check out this thread every day.

Here's another thread on the broader topic of Crappy Tire's "Repair Only" policy (no refunds, no exchanges).

"Repair Only Warranty" - No Refund, No Exchange

Originally Posted by Unregistered

This is typical of Canadian Tire and the more people who learn about it, the better off we'll be. The whole Canadian Tire policy on returns is something like this, "We've got your money now, so fuck you!"

That's funny because just today I returned an item I couldn't even find the receipt for with no hassle at all. In fact, I have shopped a lot at Canadian Tire and they have always come good for me anytime I have had a problem....including on dfective products.

Originally Posted by Unregistered

That's funny because just today I returned an item I couldn't even find the receipt for with no hassle at all. In fact, I have shopped a lot at Canadian Tire and they have always come good for me anytime I have had a problem....including on dfective products.

what is it with these ct rep's suddenly replying to posts from 2009?

it's safe to assume that this highly suspicous story doesn't involve a gas-powered Simoniz pressure washer (check out the thread's name for why this is ironic) or any other 'repair only' product, either.

and of course it won't involve one of the many "no warranty" products.

i wonder if this possibly fictitious 'customer' asked for a refund? probably not - they wouldn't be so hap-hap-happy.

i suppose it's possible that an actual retailer might have 'gone out of their way' for a nice, polite customer, and 'bent the rules', to offer them more than the store's policy calls for.

in any case, this un-named "item" would surely have been promptly and fully refunded at costco, home depot, or even walmart. something that not even on the regular menu at you-know-where.

does person/ct-rep who wrote even know about the superior policies at other stores?

if they did, i suspect they don't want other consumers to know about it.

makes me kind of glad they took the time to share their 'story' with us.

Originally Posted by Unregistered

what is it with these ct rep's suddenly replying to posts from 2009?

it's safe to assume that this highly suspicous story doesn't involve a gas-powered Simoniz pressure washer (check out the thread's name for why this is ironic) or any other 'repair only' product, either.

and of course it won't involve one of the many "no warranty" products.

i wonder if this possibly fictitious 'customer' asked for a refund? probably not - they wouldn't be so hap-hap-happy.

i suppose it's possible that an actual retailer might have 'gone out of their way' for a nice, polite customer, and 'bent the rules', to offer them more than the store's policy calls for.

in any case, this un-named "item" would surely have been promptly and fully refunded at costco, home depot, or even walmart. something that not even on the regular menu at you-know-where.

does person/ct-rep who wrote even know about the superior policies at other stores?

if they did, i suspect they don't want other consumers to know about it.

makes me kind of glad they took the time to share their 'story' with us.

Silly rabbit, Trix are for kids. You'll need to be more honest in your posts. The other store policies have been posted on here already. Those "superior" policies would make me wonder then why there is a sucks.com site dedicated to each of the ones you've listed.
Sorry faker advocate, you fool no one.