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Thread: Stupid return policy to hide employee theft?

  1. #91
    Active Member DavidLeR's Avatar
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by echo View Post
    #1) no store has to issue any refund. It is an option for them to do so.
    Agreed, except for defective items (in most provincea). See the "SOG" thread here: Sale of Goods Act

    Quote Originally Posted by echo View Post
    #2)Having a reciept is nessesary if stated. The store has to do nothing if you dont have it.
    Agree. Did someone here say otherwise?

    Quote Originally Posted by echo View Post
    #3) the store can collect personal information to do returns. If the customer refuses, they can refuse a refund ... I will post a link for you to read ...
    Um, the link you posted didn't say anything about "collecting" personal information at all.

    And "collecting" information is VERY different from simply CHECKING identification (name, photo, address).

    After 30 seconds of Googling, I found this: http://www.oipc.ab.ca/ims/client/upl...fing_Mar19.pdf.

    See item 4, on "returns", where it says:
    You can require a customer to provide proof of identity, provided you explain the reason for the requirement. You can also record information about the transaction, including the customerís name, address and phone number and that the customerís identity was viewed or verified. You cannot, however, retain that personal information indefinitely or photocopy a proof of identity.
    Looks pretty clear that you are wrong.

  2. #92
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by echo View Post
    Wow you folks a cynical. Yeas internal theft is a very significant issue in any company, if you pay them minimum wage or if you pay them very well its going to happen. but before you start claiming you talked to the " Federal privacy commissioners office " you should really consider looking into the laws that they enforce. I will post a link for you to read but first i will give you the low down of it.
    #1) no store has to issue any refund. It is an option for them to do so.
    #2)Having a reciept is nessesary if stated. The store has to do nothing if you dont have it.
    #3) the store can collect personal information to do returns. If the customer refuses, they can refuse a refund.

    Enjoy the reading directly from the government of Manitoba. And yes every other province including Ontario is the same way
    http://www.gov.mb.ca/fs/cca/cpo/pdf/ConsRights.pdf
    Did you look into the privacy matter before making such a judgement, or just decided so on a whim?
    Before you start spewing nonsense on others people findings into the federal privacy act, you might want to start doing some of your own.

    As you've already admitted to working for the store, your poor consumer attitude and shallow expertise shows. So do you have anything ground-shaking useful to add as this is thread? So far, if you've read what was posted, many people have problems getting returns from Canadian Tire with receipts. Lets hear your suggestions on how to help them out.

  3. #93
    Kel Varntson
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by DavidLeR View Post
    We can now add yet another item to the ever-growing list of excuses that CT stores can surprise you with when you try to return something:

    - The store no longer carries that item.
    - It is a "repair only" item.
    - The item wasn't sold by this store.
    - This item can only be returned in the first 30 days (or 14 days, or not at all).
    - The package was opened (even though it was the store that first opened it, 30 seconds ago).
    - The store thinks the item was used.
    - The store thinks the item was stolen.
    - It was a seasonal item.
    - It was a Christmas tree, ornament or lighting.
    - The customer refused to provide ID.
    - The customer refused to let the store record all the personal and/or financial information on their ID (which is contrary to privacy laws).
    - The picture on the ID didn't look enough like the customer.
    - The item wasn't defective when the store sold it; the customer must have damaged it.
    - The store sold a defective item, but that's not the store's problem (even though this is illegal in some provinces).
    - The item had a 'lifetime' warranty, but the warranty is no longer being honoured.
    - The store's records show that the customer has returned too many items in the past.
    - The store thinks the customer was rude or impatient with store staff.
    - The store has decided to exercise its right to refuse the return, and they don't need to give a reason.
    That's quite a list. I'm sure you could add "Customer was wrong colour/gender", if Canadian Tire thought they could get away with it.

  4. #94
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Stupid return policy to hide employee theft?

    In the interest of Christmas, the holidays, and other ongoings it's been over a month since i've been here.... and I must say WOW is this forum lame without me here to add some flavour. Fear not complainers and whiners, I believe I will have some time over the next few weeks to get you all wound up like a two dollar wrist watch.

    Just need some time to do some catch up reading and see which of these topics has the most ridiculous claims, ideas and expectations.... and I will begin to poke holes in your rantings shortly

    Happy 2011

    The infamous CT Me

  5. #95
    Posted by an unregistered user CT Me / Lawguy's Avatar
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    Re: Stupid return policy to hide employee theft?

    Yes, this is CT Me posting once again. Not those other losers who claim to be me but aren't. LOL hilarious!

    You may have already forgotten how much smarter I am then you. Also, richer, funnier and of course better looking.

    Yes, you are all a bunch of lame losers and whiners. Too bad, so sad.

    I'll be back many more times to tell you just how wrong you are, and to brag about my vast superiority.

    Did I mention that everyone else is wrong about everything? Unless they agree with me, of course! LOL.

    Toodles.

  6. #96
    id troubles
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    Re: Stupid return policy to hide employee theft?

    To all out there, plse take the time to understand what your id means to you and what happends when it's taken from you. I'm not sure if it's a total coincidence or bad luck or what ever but I was a victim of identity theft. I was booking my vacation when I found out that somebody ran up hundreds o f dollars on my credit card. I had been very careful about using my credit card in the first place and kept a zero balance. It wasn't until the bank asked me if I had given out my personal information when I remembered giving my personal identification for a refund on my credit card. Now I can't help but think about it and if it was the reason how they got it in the first place. So please be wary about those places asking for your id for anything. You don't know who's behind the cash register or what they are going to do with it. It's better in your hands than in other peoples.

  7. #97
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Stupid return policy to hide employee theft?

    The vast majority of identity theft is captured on PIN machines which are altered/installed to capture the information off of your black magnetic stripe. Never let your card out of your sight.
    If your identity information is compromised, be wary of emails asking for personal information (phishing).
    Canadian Tire stores are not interconnected with each other or with the head office, in case people didn't know that.

  8. #98
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    We're not talking about phishing or PIN id scams that everybody is already aware of. We're talking about people taking a big risk when they blindly give away their information like that. Who's to say that somebody behind the counter didn't have anything to do with it. That there is an obvious security risk that you're asking us customers to ignore. So are you saying that giving away our information to whomever is behind your counter is safe and that absolutely nothing can be used for illegal purposes? That really defies logic.

    Does anyone else getting the feeling that ct is saying "screw your own personal privacy and financial security issues, we want your information anyways as the first step in deterring you from asking for an exchange and a refund. Because you are suspected of committing fraud, we get that from you from the get go". Anybody else see that as part of the problem?

  9. #99
    Posted by an unregistered user Angry CT Guy's Avatar
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by Unregistered View Post
    We're not talking about phishing or PIN id scams that everybody is already aware of. We're talking about people taking a big risk when they blindly give away their information like that. Who's to say that somebody behind the counter didn't have anything to do with it. That there is an obvious security risk that you're asking us customers to ignore. So are you saying that giving away our information to whomever is behind your counter is safe and that absolutely nothing can be used for illegal purposes? That really defies logic.

    Does anyone else getting the feeling that ct is saying "screw your own personal privacy and financial security issues, we want your information anyways as the first step in deterring you from asking for an exchange and a refund. Because you are suspected of committing fraud, we get that from you from the get go". Anybody else see that as part of the problem?



    I see that many places ask for ID-liquor stores, banks, government offices, credit card companies, the police, airlines, hotels, etc., etc. It's the world we live in. If you want to remain anonymous then move to Rwanda, change your name and hope the Orwellians don't get you.

  10. #100
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    CT dealers/ clerks/ defenders will use any excuse to screw the customer. Everyone knows you're not any of those things you've compared yourself too. You're just a store and that's it. And like the store you're just as dismissive and in denial of your negative role in the bigger picture. I like how you never never answered the question if our information is safe with a ct store. Your silence is very telling. Somebody had their id stolen, and stuck with fraudulent credit card charges and remembered giving their id to a CT store. Usually intuition is right on the money. Say what you will next. We all know you're not a good place to shop and you don't take care of your customers. Over in another thread CT Manager has openly admitted that you sell junk i.e.specifically bikes, simoniz, air mattresses. All with quality issues, that should be rightly returned or exchanged. Except that you deny those people, give them the run around and keep their money.

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