
Originally Posted by
Unregistered
Ok, I'm game.
First off, I'd be remiss if I didn't point out that in Ontario the CPA requires you (the retailer) to promptly provide a full refund for a defective item if the customer requests one.
But, for argument's sake, lets say the customer is OK with getting a replacement, rather than a refund.
OK, so how does that work, exactly?
Again, I ask: after you've sent the customer happily on their way with a working unit, what do you do with the defective item they've left behind?
Do you throw it into the dumpster and take the loss of the wholesale value? Send it for a warranty repair yourself, and then sell it as used/refurb to recoup some of the costs?
What are these "several ways" you can use? How does it work, so that neither "the business" nor the customer lose money, if it's a "repair only" item?
And why aren't other stores using those ways, too, rather than watch a once-loyal customer walk away forever?
Let's just keep things simple: an absolute, no-debate, DOA failure that's in no way abuse, neglect or misunderstanding. A straight-up manufacturer'd defect, through no fault of an innocent customer.
Oh, and by the way: in Ontario the CPA requires the store to provide a refund for a defective item if the customer requests one.
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