
Originally Posted by
DavidLeR
I completely agree with you about the lies by the ct defenders. It really is an extension of what they do in the stores: lie to your face, trick you and do anything to avoid giving a refund.
I’ve also notice they don’t post many facts that don’t come from the CT web site. I guess for them, that’s the gospel truth.
Regarding customer service, I don’t think you’ll hear much from this bunch (assuming it’s more than 1 person with a lot of time to spare). Just like in the stores, it seems to be a mad grab for their money, then an “f-you” if there’s a problem.
I’m sorry you were treated poorly by the store regarding a return, but as you’ve seen, it’s a very common experience. I suspect the store drills it into the clerk’s heads: Fraud! Fraud! Watch out for Fraud! We’re losing MONEY!
So they treat their innocent customers like criminals, and implement hidden policies that snare them. In the process, they are driving away the honest customer they rely on to survive.
Strangely enough, no other major retailer needs to take this approach. Why would that be? Is CT a magnet for scammers? Just over-reacting to the fraud all retailers face? Not as good at managing it, and this is the best they can do? Interesting questions.
Regardless, they should at least follow the laws in the provinces in which they operate. It’s hypocritical to complain about customers scamming the stores, when the stores are scamming their customers.
Thank you for sharing your story with others, both in person and on this site.
Hopefully we can warn people before they get cheated by the stores. If we are too late, I hope we can help them apply the law and get their money back.
Indeed, we all have a duty to hold this corporation to account for what they are doing to innocent customers.
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