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Thread: Stupid return policy to hide employee theft?

  1. #61
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    Hi folks. I'll add my two cents to crappy policy. I exchanged an air filter, had to show my i.d. for that even and they put all that information into a computer. And on top of itall I had to pay them a 30% restocking fee. Can you believe that? A fee for just putting something back on the shelf that is not opened and still wrapped in plastic. I can't believe it. It felt like robbery. What if the thing was $1000, they would charge me over $300 just to put it back on the shelf? I spoke to the manager and he said it's the owners policy. And I spoke to Martine from head office. She says that there's nothing they could do as the stores are independantly run. What a crock. I will not shop their again.

    So the stupid return policy is also to steal from the customers.

  2. #62
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    Yes I had to pay an outrageous restocking fee at the Grand Prairie store. It seems that Canadian Tire is the only one giving customers a hard time with forcing to see drivers licenses for returns and gouging us with a restocking fees for perfectly good items. I called the head office again to complain after my elderly father had to pay the fee and was told that since it was our second call that the "good will" gesture in the form of a gift card, for the amount of the restocking fee paid, will not be given to us like they did the first time. Head office said they have no control over how dealers run the store.

    Good thing Walmart and Home hardware is right arond the corner.

  3. #63
    Active Member DavidLeR's Avatar
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    Re: Stupid return policy to hide employee theft?

    Ellen Roseman wrote about restocking fees in January:

    Should stores charge a restocking fee? | Ellen Roseman

    I haven't been hit with these, yet. I must be shopping at the right stores.

  4. #64
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by DavidLeR View Post
    Ellen Roseman wrote about restocking fees in January:

    Should stores charge a restocking fee? | Ellen Roseman

    I haven't been hit with these, yet. I must be shopping at the right stores.
    I hate that I've been conned. I'm more mad at myself for trusting them. Thanks for the link DavidLer. Now I have to find a way to get the restocking fee back.

    ~ ex customer

  5. #65

    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by Unregistered View Post
    Yes I had to pay an outrageous restocking fee at the Grand Prairie store. It seems that Canadian Tire is the only one giving customers a hard time with forcing to see drivers licenses for returns and gouging us with a restocking fees for perfectly good items. I called the head office again to complain after my elderly father had to pay the fee and was told that since it was our second call that the "good will" gesture in the form of a gift card, for the amount of the restocking fee paid, will not be given to us like they did the first time. Head office said they have no control over how dealers run the store.

    Good thing Walmart and Home hardware is right arond the corner.

    What was the item returned and what was the reason for returning it? What did they charge for the restocking fee?

    Thanks

  6. #66
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by CT_MANAGER View Post
    What was the item returned and what was the reason for returning it? What did they charge for the restocking fee?

    Thanks
    They charged my father $120 to restock a $600 snow blower unused. As for the reason ? He found a better deal else where.

  7. #67

    Re: Stupid return policy to hide employee theft?

    Was the box opened at all? Factory sealed?

  8. #68
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by CT_MANAGER View Post
    Was the box opened at all? Factory sealed?
    Yes it was left unopened! Is this normal? It wasn't a special ordered item or particularly troublesome to get out. Regardless, the store stole from an elderly man.

  9. #69

    Re: Stupid return policy to hide employee theft?

    How old was the item? Was it bought from that store? How was it brought into the store; Did your father bring it into the store? The receipt was present?

  10. #70
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by CT_MANAGER View Post
    How old was the item? Was it bought from that store? How was it brought into the store; Did your father bring it into the store? The receipt was present?

    We had the the snow blower for longer than a month. The receipt and store policy says 90 Days refund. A receipt was presented, it was carted in through the front door in broad day light. He was also forced to show his drivers license. On that day he also wore gloves and boots, and there was light snowfall. Any more questions? What do I do next? Head office says to deal with the store owner. I contacted the store manager a few times who says he needs the owners authorization. So far the owner refuses to return calls and it's been 3 weeks. Are the owners hoping to wait this out past the 90 day limit for returns. I've also sent a certified mail telling the store the same facts etc and would like the restocking fee refunded. Why are they making this so difficult? What's the problem?

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