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Thread: Stupid return policy to hide employee theft?

  1. #81
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by CT_MANAGER View Post

    Since each store is privately owned, they can enforce their own set of rules (to a degree). While I am in no way saying what they did is right, because if you were to come into my store with the same product (brand new, unopened, resellable) with your receipt and photo ID.

    Personally if I were in the situation (customer), I would not have let them charge me the restocking fee and would have taken it to another store and see what the other stores would say. Remember, valid products being returned are good for any store and not all stores apply the same return policies or have managers who are as strict.

    My suggestion since I don't have much authority with this, would have been to take it to another store and see what they could have done. Perhaps talk to a manager at another store and say mention that you are interested in purchasing one but don't know if you would be using it and what their policy would be for a return with the receipt, unopened, resellable condition would be.

    Unfortunately once that customer allowed them to charge them for the return, there really is nothing that can be done. Customer relations will state the same as any other store, and that each private store owner can enforce their own returns (especially if it means the product manufacturer won't credit the store and the store owner is to absorb the cost).

    In this case, I don't see why a store would normally enforce a restocking fee. It was completely resellable and was not a cost to the store to resell it.
    So a customer, who has a return with a receipt is refused for a lame reason, has go from store to store with the item, hoping that they will get a refund from a different store, with different rules. It's a total crap shoot as each store is different.

    Thank you CT Manager for clarifying for me, the customer, as how to get a refund at Canadian Tire.

  2. #82
    Active Member DavidLeR's Avatar
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by Unregistered View Post
    "Thats not your picture" [on the ID].
    We can now add yet another item to the ever-growing list of excuses that CT stores can surprise you with when you try to return something:

    - The store no longer carries that item.
    - It is a "repair only" item.
    - The item wasn't sold by this store.
    - This item can only be returned in the first 30 days (or 14 days, or not at all).
    - The package was opened (even though it was the store that first opened it, 30 seconds ago).
    - The store thinks the item was used.
    - The store thinks the item was stolen.
    - It was a seasonal item.
    - It was a Christmas tree, ornament or lighting.
    - The customer refused to provide ID.
    - The customer refused to let the store record all the personal and/or financial information on their ID (which is contrary to privacy laws).
    - The picture on the ID didn't look enough like the customer.
    - The item wasn't defective when the store sold it; the customer must have damaged it.
    - The store sold a defective item, but that's not the store's problem (even though this is illegal in some provinces).
    - The item had a 'lifetime' warranty, but the warranty is no longer being honoured.
    - The store's records show that the customer has returned too many items in the past.
    - The store thinks the customer was rude or impatient with store staff.
    - The store has decided to exercise its right to refuse the return, and they don't need to give a reason.

  3. #83

    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by Unregistered View Post
    So a customer, who has a return with a receipt is refused for a lame reason, has go from store to store with the item, hoping that they will get a refund from a different store, with different rules. It's a total crap shoot as each store is different.

    Thank you CT Manager for clarifying for me, the customer, as how to get a refund at Canadian Tire.
    Hello Unregistered,

    I simply pointed out that you did have the option to try another store (or call but would be better to be face to face) and not think every store out there has ridiculous staff/managers.

    What exactly would you have thought I would have said? I'm curious? I'm only a person behind a computer. You asked me a question, I gave a suggestion. Short of not WORKING at that location, what else would you think I would be able to do?

    thanks

  4. #84
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by CT_MANAGER View Post
    Hello Unregistered,

    I simply pointed out that you did have the option to try another store (or call but would be better to be face to face) and not think every store out there has ridiculous staff/managers.

    What exactly would you have thought I would have said? I'm curious? I'm only a person behind a computer. You asked me a question, I gave a suggestion. Short of not WORKING at that location, what else would you think I would be able to do?

    thanks
    Incredible and enlightening. Thanks CT Manager. Good job!

  5. #85
    Posted by an unregistered user Guest-0276's Avatar
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    Re: Stupid return policy to hide employee theft?

    Just a comment from a silent viewer. Canadian Tire is no longer the friendly-family store I remember as a kid in the '80s. Back then we went to that store for most things from hockey sticks to kitchen sinks. But now it's a different store. It's anti family that wants to take from the customers wallet through any means necessary. From all that is posted it's really by design.

    Customers are getting short changed with smaller amounts of food i.e. chocolate bars for the same price and from all that's being posted, short changed at Canadian Tires customer service desk and garage.

    From my personal shopping experiences I can attest to many of the things in DavidLer's list of excuses to not service a legitimate refund for every day customers. What is a customer supposed to do when something needs to be returned and the store and head office refuses honor or help the customer? Do we go on endless driving trips as CT Manager has suggested ? From my experience and as CT Manager and the corporate office has said, it's really up to the store and the corporate office refuses to get involved as they can't over rule the dealer.

    Canadian Tire really is that hard up for cash and that pathetic to impose onerous conditions on the customer to discourage them from making a return or exchange?

    Shop any place else like Walmart Canada - Save Money Live Better. or Home Improvement, Home Renovation, Tools, & Hardware | Home Depot Canada where they don't screw you over.

  6. #86
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    Re: Stupid return policy to hide employee theft?

    Someone posted their blog on another thread, which I felt belonged on this one.

    Scroll down to ill gotten gains.

    Recorded Warning

    http://recordedwarning.blogspot.com/...ten-gains.html

  7. #87
    Active Member DavidLeR's Avatar
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    Re: Stupid return policy to hide employee theft?

    Quote Originally Posted by Unregistered View Post
    Canadian Tire is no longer the friendly-family store I remember as a kid in the '80s. Back then we went to that store for most things from hockey sticks to kitchen sinks. But now it's a different store.

    I agree: itís not the store of the Ď80ís, but people still expect it to be. They end up disappointed, and donít know what they are really up against until they come to sites like this one.

    Quote Originally Posted by Unregistered View Post
    Customers are getting short changed with smaller amounts of food i.e. chocolate bars for the same price

    Well, this is a general trend in consumer goods, and shouldnít really be blamed on CT. (And if you shop by unit price, you arenít really fooled.)

    Quote Originally Posted by Unregistered View Post
    From my experience and as CT Manager and the corporate office has said, it's really up to the store and the corporate office refuses to get involved as they can't over rule the dealer.

    It isn't fair to customers to advertise a policy when the stores donít even follow it. It fools consumers into thinking they have protection that they donít really have. (Return and exchange, Scanning Accuracy, etc.)

    Plus (as Iíve said before), the policies arenít even in line with the laws (for defective items).

    Even the policies that are in line with the law arenít followed, such as honouring the lowest displayed price, as we saw in a recent post from a ďsales person on the floorĒ (assuming he was genuine).

  8. #88
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    Re: Stupid return policy to hide employee theft?

    I know what that person was trying to say. That all corporations are padding the bottom line with shortcuts, and how customers are paying more for less. No need to be anal retentive there.

    A few weeks ago two framers from two different crews went out to get supplies. Nothing new there. What surprised me, was my involvement in helping my framer get a refund. He's been going to the same Canadian Tire for years without problem, over buying some items incase he needed it, and returning the unused, unopened items after a job with receipts. Well not this time. He was subjected to asinine corporate policies - his drivers license, the blacklist for too many returns, threatened to be banned from all Canadian Tires, threatened with arrest for fraud etc. Apparently the store had changed hands sometime ago. I spoke to the new owner about my framers malicious treatment. We came to an understanding. A refund was quickly given.

    He bought everybody rounds that night and relived how he wasted 2 hours there, trying in vain to get a refund and that he wasn't up to anything criminal.

    The other guy went to Lowes. No issue.

  9. #89
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    Re: Stupid return policy to hide employee theft?

    I called three ct stores and asked about their return policy and all of them said only a receipt with the item was necessary. That should've been the end of the story if only they were telling the truth.

    I know all of them were lying as 1. One store did ask the wife for id for a simple exchange, 2. I called from inside another store with a clear line of site to the customer service desk and saw that people were showing them id for returns. I saw the girl who was lying to me on the phone while her coworkers were requesting ID to service the return as necessary. 3. I got a manager at another store who said only a receipt was needed and then I read his store policy from above his head that said ID WAS A REQUIREMENT FOR RETURNS AND EXCHANGES.

    All of them are so embarrassed about their return policies that they can't even tell the truth about it. It's so simple how that sucks in even more unsuspecting customers.

  10. #90

    Re: Stupid return policy to hide employee theft?

    Wow you folks a cynical. Yeas internal theft is a very significant issue in any company, if you pay them minimum wage or if you pay them very well its going to happen. but before you start claiming you talked to the " Federal privacy commissioners office " you should really consider looking into the laws that they enforce. I will post a link for you to read but first i will give you the low down of it.
    #1) no store has to issue any refund. It is an option for them to do so.
    #2)Having a reciept is nessesary if stated. The store has to do nothing if you dont have it.
    #3) the store can collect personal information to do returns. If the customer refuses, they can refuse a refund.

    Enjoy the reading directly from the government of Manitoba. And yes every other province including Ontario is the same way
    http://www.gov.mb.ca/fs/cca/cpo/pdf/ConsRights.pdf

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