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Thread: Disgusting Customer Service Experience at the Bolton Location

  1. #1

    Disgusting Customer Service Experience at the Bolton Location

    My elderly parents (over the age of 65) made the mistake of buying a $500.00 lawn mower from this disgusting racist location where Steve, Trish and Michelle (racist) people work. My dad has recently had a triple by pass and wanted to purchase this mower because you could start it with a key. When he brought it home he read the instructions that stated in order to start it you had to put in gas and oil which he did and when he turned the key nothing happened. So they took it back to return it and they were told they couldn't return it since they had put in gas and oil already of course without doing that they couldn't have attempted to start the mower but that didn't register with their smaller than average brains.

    The Racist at the counter told my parents they couldn't return it and she was going to get the manager not sure if that racists name was Trish or Michelle but it doesn't matter they were both disgusting human beings.

    Once the "manager" came the bitch at the register who had called the manager in the first place kept interrupting my parents while they were speaking to either Trish or Michelle. When my mom said "please let us speak with the manager" she replied by saying she was a manager as well.

    Why would you have to call a manager if your the manager but again these are Canadian Tire rules so logic isn't necessary.

    Then this asshole Steve who was also a "manager" oh by the way everyone that works at this location is a manager just so you know when you go in.

    He yells at my over 65 father to get out of the store because my dad was causing a scene apparently by trying to discuss the matter with the so called "manager".

    When my father refused to leave they called the police on them.

    I called head office on their behalf due to their lack of English skills and I had the displeasure of speaking to Sandra who basically told me she couldn't do anything.

    I was able to speak with a great person at head office Mike who was very polite and helpful and offered a credit to me as an apology but told me the owner of the racist location in Bolton refused to deal with the situation because my elderly parents had dared to cause a scene in their disgusting store.

    We were ultimately told to go to a depot on our own to get our brand new 500 dollar mower fixed. What a fucking joke!!

    When you buy an item for that much money you would think you wouldn't have to get it fixed before you use it but nope not at Canadian Tire LOL!!

    I will never spend another penny at any of the Canadian Tire locations and would advise anyone who is thinking of buying anything over ten dollars there to not do it....you will live to regret it.

    The funny thing was when my parents were being "disruptive" the racist location in Bolton they were told by a random stranger customer to never buy anything expensive from Canadian Tire...I guess this is normal practice for them.

    Well all i gotta say is I really hope one of those bastards from the Bolton Ontario location Steve, Trish or Michelle see this post and feel as disgusting as they should. My parents aren't white so they were treated like common garbage by these assholes. What kills me is that my parents are the nicest most innocent people and are immigrants to this company and after being here for 30 years they still have to deal with this kind of treatment based solely on their skin color.

    Fuck you Canadian Tire and I won't stop here on this forum I am planning on writing to the media.

  2. #2
    Senior Member CTH8R's Avatar
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    Re: Disgusting Customer Service Experience at the Bolton Location

    Ami:

    You have come across Crappy Tire's dreaded "Repair Only Policy", which many consumers have a problem with.

    You might want to look at some of the tactics others have used, to get a refund for defective products under the Consumer Protection Act.

    https://www.canadiantiresucks.net/ge...-exchange.html


    One person who has written about this a lot in the media is Ellen Roseman at the Toronto Star. (The Crappy Tire People hate her!)

  3. #3

    Re: Disgusting Customer Service Experience at the Bolton Location

    Thank you so much for the reply. Its nice to know that there are people out in the world who are willing to help. Crappy Tire's repair only policy is the worst policy I have ever experienced. How is this legal? Thanks again for the information i will definately not be letting this go anytime soon.

  4. #4

    Re: Disgusting Customer Service Experience at the Bolton Location

    Quote Originally Posted by Amy View Post
    My elderly parents (over the age of 65) made the mistake of buying a $500.00 lawn mower from this disgusting racist location where Steve, Trish and Michelle (racist) people work. My dad has recently had a triple by pass and wanted to purchase this mower because you could start it with a key. When he brought it home he read the instructions that stated in order to start it you had to put in gas and oil which he did and when he turned the key nothing happened. So they took it back to return it and they were told they couldn't return it since they had put in gas and oil already of course without doing that they couldn't have attempted to start the mower but that didn't register with their smaller than average brains.

    The Racist at the counter told my parents they couldn't return it and she was going to get the manager not sure if that racists name was Trish or Michelle but it doesn't matter they were both disgusting human beings.

    Once the "manager" came the bitch at the register who had called the manager in the first place kept interrupting my parents while they were speaking to either Trish or Michelle. When my mom said "please let us speak with the manager" she replied by saying she was a manager as well.

    Why would you have to call a manager if your the manager but again these are Canadian Tire rules so logic isn't necessary.

    Then this asshole Steve who was also a "manager" oh by the way everyone that works at this location is a manager just so you know when you go in.

    He yells at my over 65 father to get out of the store because my dad was causing a scene apparently by trying to discuss the matter with the so called "manager".

    When my father refused to leave they called the police on them.

    I called head office on their behalf due to their lack of English skills and I had the displeasure of speaking to Sandra who basically told me she couldn't do anything.

    I was able to speak with a great person at head office Mike who was very polite and helpful and offered a credit to me as an apology but told me the owner of the racist location in Bolton refused to deal with the situation because my elderly parents had dared to cause a scene in their disgusting store.

    We were ultimately told to go to a depot on our own to get our brand new 500 dollar mower fixed. What a fucking joke!!

    When you buy an item for that much money you would think you wouldn't have to get it fixed before you use it but nope not at Canadian Tire LOL!!

    I will never spend another penny at any of the Canadian Tire locations and would advise anyone who is thinking of buying anything over ten dollars there to not do it....you will live to regret it.

    The funny thing was when my parents were being "disruptive" the racist location in Bolton they were told by a random stranger customer to never buy anything expensive from Canadian Tire...I guess this is normal practice for them.

    Well all i gotta say is I really hope one of those bastards from the Bolton Ontario location Steve, Trish or Michelle see this post and feel as disgusting as they should. My parents aren't white so they were treated like common garbage by these assholes. What kills me is that my parents are the nicest most innocent people and are immigrants to this company and after being here for 30 years they still have to deal with this kind of treatment based solely on their skin color.

    Fuck you Canadian Tire and I won't stop here on this forum I am planning on writing to the media.
    Racism is the lowest degradation a human being can come to... I hope those three you have mentioned will suffer a slow and painful death. Amen ! Don't give up on the world on though, not everyone is like that, there are still tons of good people out there.

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