Guest-0007
Posted by an unregistered user
I don't know if some of the positive reviewers here are biased because they own or work in a CT, or perhaps they live in a small city or town where CT is the only store in town. However, big city CT's -- such as in Vancouver -- are ghetto.
1. There are hardly any floor staff to offer assistance so you have to chase one down across 5 aisles to get something out of a glass case, and then they have to find someone with a key, etc. etc.
2. Half the cash registers are closed in the middle of the day and there's no express aisle for those of us only buying a couple of items and having to stand behind the half a dozen people buying up the store...The poster with the "windshield wiper" experience is correct.
3. Products are strewn all over the place, not in stock, half the price labels are missing off store shelves. In one store, they routinely leave ladders and palette jacks in the middle of aisles and you have to squeeze past them! That's not only annoying and inconvenient but probably a safety violation.
4. Many of the staff are clueless. I don't think they're incompetent; just underqualified (half of them look like they are remedial high school students from shop class), poorly trained, and understaffed.
5. The "Canadian Tire Account Card" sales people are aggressive and irritating. No means no.
I wish I could say this is an isolated incident but happens far too often - much more often than other warehouse stores or chain hardware stores. I only go to CT if I absolutely need to because it's just an effort in frustration.
I agree with other negative posters. CT's bargain prices is no excuse for its terribly run business model because there are chains like Revy's, Home Depot, Wal Mart, and CostCo that do it much better. Unfortunately, sometimes you need that 3/8" socket bit and CT is just down the street.
I've had a few instances where a CT staff person really knew their sh*t and were very helpful but then he probably got a job at Revy's and moved on.
1. There are hardly any floor staff to offer assistance so you have to chase one down across 5 aisles to get something out of a glass case, and then they have to find someone with a key, etc. etc.
2. Half the cash registers are closed in the middle of the day and there's no express aisle for those of us only buying a couple of items and having to stand behind the half a dozen people buying up the store...The poster with the "windshield wiper" experience is correct.
3. Products are strewn all over the place, not in stock, half the price labels are missing off store shelves. In one store, they routinely leave ladders and palette jacks in the middle of aisles and you have to squeeze past them! That's not only annoying and inconvenient but probably a safety violation.
4. Many of the staff are clueless. I don't think they're incompetent; just underqualified (half of them look like they are remedial high school students from shop class), poorly trained, and understaffed.
5. The "Canadian Tire Account Card" sales people are aggressive and irritating. No means no.
I wish I could say this is an isolated incident but happens far too often - much more often than other warehouse stores or chain hardware stores. I only go to CT if I absolutely need to because it's just an effort in frustration.
I agree with other negative posters. CT's bargain prices is no excuse for its terribly run business model because there are chains like Revy's, Home Depot, Wal Mart, and CostCo that do it much better. Unfortunately, sometimes you need that 3/8" socket bit and CT is just down the street.
I've had a few instances where a CT staff person really knew their sh*t and were very helpful but then he probably got a job at Revy's and moved on.