C
ChachiHatesJoanie
Guest
I see a lot of people in red shirts working at Canadian Tire but the only one willing to acknowledge customers are the ones selling those crappy Canadian Tire store cards. The rest of the them run away at any sign of a customer needing assistance.
Here. Let's do some employee training for you red shirt CT bunch: If you see a customer that looks confused you just simply say, "Is there anything I can help you with today?" You don't run away to another aisle like scurrying rats!
Okay, it's hard to blame the lack of initiative of the CT employees. The training must be crappy, and they obviously keep a lean staff cuz the CT owners are cheap bastids. Why does every Canadian Tire have 15 checkouts but only 3 or 4 are staffed? Are the other 11 to try and make it look like a bustling store?
Today it took me over 15 minutes to get a damn socket exchanged at the Exchange counter. Now, 15 minutes may not sound like much but consider that the actual physical exchange took a couple of minutes while one of the staff opened that "high secure, oh we don't want people stealing $5 sockets and $3 allen key sets" glass case.
The rest of the time was spent waiting, and waiting, and waiting. It's rather ironic that my exchange was a straight exchange for one size for another. No refund, no rain checks,... So there's only one person manning the exchange counter so I have to wait for them to finish with some senior citizen with a gazillion questions about a sold out humidifier. Arrrrrrrgh!
Meanwhile the other staff are wandering around aimlessly not even trying to look busy. WTF?
So it's finally my turn and I'm told by the exchange counter person to meet with another CT store staff to get the socket I want from that "sacred locked glass case". It takes like 90 seconds because it's behind the exchange counter BUT now I have to wait AGAIN for the exchange person to deal with someone returning a GPS and wanting to use his CT dollars somewhere in the transaction.
C'mon! That's ridiculous. I have to line up twice for a simple transaction and waste close to 20 minutes? What a joke.
Thank God a Wal Mart is opening near me soon. Yeah, it's 'Merican but at least they have their crap together.
Here. Let's do some employee training for you red shirt CT bunch: If you see a customer that looks confused you just simply say, "Is there anything I can help you with today?" You don't run away to another aisle like scurrying rats!
Okay, it's hard to blame the lack of initiative of the CT employees. The training must be crappy, and they obviously keep a lean staff cuz the CT owners are cheap bastids. Why does every Canadian Tire have 15 checkouts but only 3 or 4 are staffed? Are the other 11 to try and make it look like a bustling store?
Today it took me over 15 minutes to get a damn socket exchanged at the Exchange counter. Now, 15 minutes may not sound like much but consider that the actual physical exchange took a couple of minutes while one of the staff opened that "high secure, oh we don't want people stealing $5 sockets and $3 allen key sets" glass case.
The rest of the time was spent waiting, and waiting, and waiting. It's rather ironic that my exchange was a straight exchange for one size for another. No refund, no rain checks,... So there's only one person manning the exchange counter so I have to wait for them to finish with some senior citizen with a gazillion questions about a sold out humidifier. Arrrrrrrgh!
Meanwhile the other staff are wandering around aimlessly not even trying to look busy. WTF?
So it's finally my turn and I'm told by the exchange counter person to meet with another CT store staff to get the socket I want from that "sacred locked glass case". It takes like 90 seconds because it's behind the exchange counter BUT now I have to wait AGAIN for the exchange person to deal with someone returning a GPS and wanting to use his CT dollars somewhere in the transaction.
C'mon! That's ridiculous. I have to line up twice for a simple transaction and waste close to 20 minutes? What a joke.
Thank God a Wal Mart is opening near me soon. Yeah, it's 'Merican but at least they have their crap together.