CT Challenger

New member
Some items just can't be taken back if they are used. What would the store do with them?

People bring back used lawnmowers that are FUELED. We can't put those in a box and resell them when they're all covered with grass..

funny how all the other major stores will do this, no problem

costco
walmart
home depot

they do it for snow blowers
pressure washers
weed eaters

all kinds of gas powered equipment

they don't hide their policies like crappy tire does either

i guess theyve got nothing to hide

unlike crappy tire

and what about defective products?

at other stores it's no problem

at crappy tire they have a policy to try and screw you over

and nothing clearly says that on their web site or in the store.

sure - some customers might try to take advantage of a stores lenient policies

so why doesnt crappy tire let people know ahead of time?

obviously its not about discouraging scammers

it about tricking customers into buying things, thinking they have the same protection as all the other major stores.

other stores that stand behind what they sell

even if it had to be used in order to find out it wasn't satisfactory

nice 'customer service', crappy tire

no wonder people say 'you suck'
 

Angry CT Guy

Posted by an unregistered user
Lmao. Yeah, the 842 customers I had yesterday told me otherwise. Poor faker advocate. Check out the other 600 sucks.com sites and donate at each. Hilarious!
 

CT Me / Lawguy

Posted by an unregistered user
Again with the stories.
Faker Advocate.... Aside from the "apparent" 30 day customer satisfaction for gas powered equipment bought from Home Depot there is zero information except your usual opinion that stores will take back USED mowers, trimmers etc... AND you continue to ignore the FACTS that they do go for repair, often to the same repair depots as units froM Canadian Tire. Keep spinning your version of the truth into something all crooked and full of lies. it's on you not me!

Our policies are pretty clear. They print them on the receipt. Even further advanced then that, ASK for them to be printed while you're comparison shopping. I mean really, you pose as a super smart consumer here to help others, give them the best advice possible, ASK BEFORE YOu BUY!
Would you buy a car without knowing what was covered under warranty and for what period of time? Would you ask if maintenance is covered such as oil changes and tire rotations for the first 2 years? Roadside assistance for breakdowns? Loaner cars? I would sure as hell hope you'd know all that stuff, why wouldn't you treat a $2000 tractor purchase the exact same way?

By the way 680 customers yesterday indicate that we are doing a good job. and that's on a Tuesday after a holiday long weekend where typically nobody shops. That's like 10% of the population of this town... on one day!
 

CT Challenger

New member
Only Angry CT Guy would expect consumers to use the same 'buyer beware' attitude for a hedge trimmer, as they do for a brand new motor vehicle.

And if you don't? Apparently any traps you fall victim to, are your own fault - certainly nothing's wrong with this analogy, in Angry CT Guy's mind.

Are the return policies for defective items shown on the web site? No!
Are they posted on the wall near Customer Service? No!
Are they even explained clearly on the receipt? No!

For defective items, all the consumer gets is the cryptic "the manufacturer's warranty willl apply" - whatever that means. Ordinary consumer will assume they will get an "easy return" within 90 days if they just keep their receipt. Don't fall for their tricks!

This all just goes to show the heightened level of vigilance consumers must employ when they dare to enter their local Crappy Tire store.

"Caveat Emptor" applies more to Crappy Tire than to any other major retailer.

You've been warned - by Angry CT Guy himself!
 

CT Challenger

New member
Well, Angry CT Guy sure is angry again, just because consumers are sharing information about how much CT sucks, compared to all the other retailers.

For most products, consumer have at least 30 days to return them at any major Canadian retailer for a full refund, even if it’s defective, and even if it’s been used.

Oh, wait. Not 'any major Canadian retailer'. There is a single exception: Crappy Tire!

Are the Crappy Tire policies clear on this? Of course not – there are no clear statements on their web site, and no clear signs in their stores. The receipt only mentions a "warranty".

Sure, other retailers might eventually ask you to send something for repair, if it’s defective. But only after 30 days. Maybe longer, like at Costco, and others.

Do other stores force you to ‘ask before you buy’ for every product they sell? Of course not – only Crappy Tire is that crappy.

Yet some Crappy People are actually proud of their crappy policies, since they are better for the store, and worse for customers. Shows you clearly how CT doesn't value its customers.

Somehow all the other stores are able to foster good customer relations, but the Crappy People just aren't able to do it.

For those interested in return policies of major retailers, here's some links to info about those retailers, including their web sites and their customer service numbers.

Costco

Costco Canada’s policy says, “We guarantee your satisfaction on every product we sell and will refund your purchase price”. Of course, this includes outdoor power equipment. Here are some links describing their policies:

https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-20.html#post3166

https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-20.html#post3179

Note that Costco puts the restriction that the product must be “in the original packaging”, but the packaging does not need to be unopened, and the product does not need to be "unused”.

Walmart

Walmart Canada has similar policies, as described in this posts:

https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-21.html#post3238

One Walmart restriction is that, for gasoline-powered equipment, the gasoline should be drained before returning it for a refund. This is for safety reasons, and not some excuse to deny a refund.

Home Depot

Home Depot Canada also has a “satisfaction guarantee”, and will provide refunds for at least 30 days on items such as pressure washers and lawn mowers, if the customer is unhappy – even if the customer used it, and even it if is gas-powered.

See https://www.canadiantiresucks.net/g...rranty-no-refund-no-exchange-28.html#post3445 for details.

Do not buy from CT, because they have the worst policies (including for returns of unwanted goods) among major Canadian retailers.
 

vin-man

New member
why is there sooo many CT employees on the ct sucks website??? Seems like a bunch of ct staff hired and paid to re-direct and hide complaint traffic!
 

Guest-0537

Posted by an unregistered user
why is there sooo many CT employees on the ct sucks website??? Seems like a bunch of ct staff hired and paid to re-direct and hide complaint traffic!

Mostly it's just the Angry CT Guy, who gets mad if consumers find out about better stores, and take away his business. Or, if customers find out how to get refunds, so he loses money.

He'll tell any lie, and post any insult, to try and bury the truth. Good luck with that, though!

Other than him, there are maybe 1 or 2 other Crappy People who post here, trying to defend their beloved store, despite how crappy it's been proven to be, compared to other stores.
 

Guest-0575

Posted by an unregistered user
On the back of the receipt, the GENERAL return policy is outlined. It might surprise some people, but items that are $200 don't have the same warranty as a $5 item. The policy CLEARLY states, that within 90 days the item can be returned for a full refund, IN ORIGINAL CONDITION AND PACKAGING. Original condition means that it HAS NOT BEEN USED. If an item has been used, it is considered defective because it CANNOT be resold. The policy clearly says on the receipt "If an item is defective, the manufacturer's warranty will apply". That is the MANUFACTURERS warranty, not whatever CT wants to do with your return. That means the item is getting sent back to the manufacturer and we have to follow THEIR instructions. The amount of people that i've had who bring back huge tile saws, shop vacs, and tents, used and dirty and either say its defective or they just don't want it anymore... it doesn't work that way. you don't get to use the product for one project or the tent for a weekend of camping and then return it because you only needed it for that. And all of those people act like complete assholes when we tell them we can't give them a refund. The warranty for a repair is not specifically listed on the return policy. It falls under "If a product is defective, the manufacturer's warranty will apply." Each warranty is product specific. We can't possibly print every single warranty on a receipt. So don't get mad if you want a refund for something that's a repair only, we don't make the rules, we just follow them. Grow up. Stop being so rude.
Also - when you tell me you're "never coming back" or that you'll "just go to home depot"... I don't care, you're not hurting my feelings, so stop trying to. And hey, i'll see you next week, cause lord knows you'll be back.
Can't forget - no need to yell at me when YOU show up at 10 mins after closing and you're mad because we won't re-open the store just to let you shop.
 

CT Challenger

New member
The thing you need to realize is that Crappy Tire has the worst policies of any major Canadian retailer.

Consumers are used to the good policies from other retailers, and haven't yet realized that they are so much worse at Crappy Tire.

Also, people grew up being loyal to Crappy Tire, because it used to be a good store, and don't realize that they will be ripped off there.

Or, maybe they have shopped at one of the Crappy Stores that doesn't suck quite so much, and are shocked by the poor service at a sucky store.

Keep in mind, some Crappy People like to claim that the Crappy Policies are "the same" as the other stores, and write posts saying consumers can return things if they aren't satisfied, and talk about "code 50" or "code 55". When those customers are refused reasonable returns, they naturally become upset.

You seem to think that Crappy Tire, a very large retailers, is somehow at the mercy of manufacturers, who refuse to stand behind what they made, so poor Crappy Tire is helpless to stand behind what they sell.

But Crappy Tires agreed to these restrictive return policies, in order to get products at lower prices, and then CT sells them for less than their competitors. After all, the other stores have better polcies, for the identical products.

So it's a problem that Crappy Tire created for themselves, but doesn't want to take responsibility for.

You should also look into the difference between a "warranty" (which the manufacturer provides" and a "return policy", which is offered by the store. Very different things, and only Crappy Tire tries to make them one and the same. Every other major retailer offers refunds and exchanges for defective items, and doesn't try to hide behind some 'warrnaty' that the manufacturer provides.

Regarding the "rental" idea, I agree that's dishonest of customers, and shouldn't be allowed. But other stores have the same issues, and don't treat their innocent customers like thieves.

Customers shouldn't be rude, but you have to understand that you are breaking the bad news to them that they have been ripped off, and that they made a mistake by buying from Crappy Tire, when they expected CT to stand behind what CT sold them.

Once consumers get used to the new rules, learn what a rip-off Crappy Tire is, I think the customers will be less shocked at the poor service you are expected to provide them.

Really, the problem is that consumer haven't yet realized how much Crappy Tire sucks!
 

Angry CT Guy

Posted by an unregistered user
The thing you need to realize is that Crappy Tire has the worst policies of any major Canadian retailer.

Consumers are used to the good policies from other retailers, and haven't yet realized that they are so much worse at Crappy Tire.

Also, people grew up being loyal to Crappy Tire, because it used to be a good store, and don't realize that they will be ripped off there.

Or, maybe they have shopped at one of the Crappy Stores that doesn't suck quite so much, and are shocked by the poor service at a sucky store.

Keep in mind, some Crappy People like to claim that the Crappy Policies are "the same" as the other stores, and write posts saying consumers can return things if they aren't satisfied, and talk about "code 50" or "code 55". When those customers are refused reasonable returns, they naturally become upset.

You seem to think that Crappy Tire, a very large retailers, is somehow at the mercy of manufacturers, who refuse to stand behind what they made, so poor Crappy Tire is helpless to stand behind what they sell.

But Crappy Tires agreed to these restrictive return policies, in order to get products at lower prices, and then CT sells them for less than their competitors. After all, the other stores have better polcies, for the identical products.

So it's a problem that Crappy Tire created for themselves, but doesn't want to take responsibility for.

You should also look into the difference between a "warranty" (which the manufacturer provides" and a "return policy", which is offered by the store. Very different things, and only Crappy Tire tries to make them one and the same. Every other major retailer offers refunds and exchanges for defective items, and doesn't try to hide behind some 'warrnaty' that the manufacturer provides.

Regarding the "rental" idea, I agree that's dishonest of customers, and shouldn't be allowed. But other stores have the same issues, and don't treat their innocent customers like thieves.

Customers shouldn't be rude, but you have to understand that you are breaking the bad news to them that they have been ripped off, and that they made a mistake by buying from Crappy Tire, when they expected CT to stand behind what CT sold them.

Once consumers get used to the new rules, learn what a rip-off Crappy Tire is, I think the customers will be less shocked at the poor service you are expected to provide them.

Really, the problem is that consumer haven't yet realized how much Crappy Tire sucks!

Really? Millions and Millions of customers every year are, in your opinion, are just stupid?
No other retailer has policies to protect them from the likes of you?
There isn't 600 sucks.com sites?
Your delusion is astounding.
 

CT Challenger

New member
Really? Millions and Millions of customers every year are, in your opinion, are just stupid?
No other retailer has policies to protect them from the likes of you?
There isn't 600 sucks.com sites?
Your delusion is astounding.

Please don't 'feed' the Angry CT Troll by responding. See Troll (Internet) - Wikipedia, the free encyclopedia

"In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4]"
 

Angry CT Guy

Posted by an unregistered user
Please don't 'feed' the Angry CT Troll by responding. See Troll (Internet) - Wikipedia, the free encyclopedia

"In Internet slang, a troll is someone who posts inflammatory,[2] extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[3] or of otherwise disrupting normal on-topic discussion.[4]"

Conspiracy Theory with Jesse Ventura - Wikipedia, the free encyclopedia
And don't forget to donate. Button at the top and US dollars are accepted via PayPal.
 

Guest-0562

Posted by an unregistered user
The thing you need to realize is that Crappy Tire has the worst policies of any major Canadian retailer.

Consumers are used to the good policies from other retailers, and haven't yet realized that they are so much worse at Crappy Tire.

Also, people grew up being loyal to Crappy Tire, because it used to be a good store, and don't realize that they will be ripped off there.

Or, maybe they have shopped at one of the Crappy Stores that doesn't suck quite so much, and are shocked by the poor service at a sucky store.

Keep in mind, some Crappy People like to claim that the Crappy Policies are "the same" as the other stores, and write posts saying consumers can return things if they aren't satisfied, and talk about "code 50" or "code 55". When those customers are refused reasonable returns, they naturally become upset.

You seem to think that Crappy Tire, a very large retailers, is somehow at the mercy of manufacturers, who refuse to stand behind what they made, so poor Crappy Tire is helpless to stand behind what they sell.

But Crappy Tires agreed to these restrictive return policies, in order to get products at lower prices, and then CT sells them for less than their competitors. After all, the other stores have better polcies, for the identical products.

So it's a problem that Crappy Tire created for themselves, but doesn't want to take responsibility for.

You should also look into the difference between a "warranty" (which the manufacturer provides" and a "return policy", which is offered by the store. Very different things, and only Crappy Tire tries to make them one and the same. Every other major retailer offers refunds and exchanges for defective items, and doesn't try to hide behind some 'warrnaty' that the manufacturer provides.

Regarding the "rental" idea, I agree that's dishonest of customers, and shouldn't be allowed. But other stores have the same issues, and don't treat their innocent customers like thieves.

Customers shouldn't be rude, but you have to understand that you are breaking the bad news to them that they have been ripped off, and that they made a mistake by buying from Crappy Tire, when they expected CT to stand behind what CT sold them.

Once consumers get used to the new rules, learn what a rip-off Crappy Tire is, I think the customers will be less shocked at the poor service you are expected to provide them.

Really, the problem is that consumer haven't yet realized how much Crappy Tire sucks!

Sorry, what is "crappy tire"? If you want to be so immature, then don't expect a reply.
 

CT Challenger

New member
Sorry, what is "crappy tire"? If you want to be so immature, then don't expect a reply.

Yet another opportunity for Crappy Tire to improve themselves.

Not that a reply was expected, of course.

And they will choose to ignore it, because someone whote "Crappy Tire".

Oh, well. At least consumers have another chance to learn what the Crappy People are really like.
 

CT Challenger

New member
Sorry, what is "crappy tire"? If you want to be so immature, then don't expect a reply.

ha-ha!

its always funny when the crappy tire people pretend they dont know about their nick name - lol!

almost as funny as when some kid with a couple of summers at the returns decides they are experts on consumer law - hilarious!
 

CT Challenger

New member
Sorry, what is "crappy tire"?

Crappy Tire has admitted to the following:

'....colloquially referred to or known as "Crappy Tire". The term "Crappy Tire" is a slang expression derived from the Canadian Tire trade marks. Generally, the usage does not have a negative connotation but is an impertinent reference to a mass merchandiser. Complainant searched the internet for the words "crappy tire canadian" and resulted in 787 hits. Approximately 478 websites use these three words. A large number of them use the phrase "Crappy Tire"... '

See WIPO Domain Name Decision: D2001-0383

It's always better to learn a few things about one's own employer, prior to misrepresenting them on related web sites.

Just a suggestion!
 
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