So CT Manager about the snow blower. Did you have any real, workable suggestions to help resolve the problem. Or are you drawing blanks as you have nothing else to say? I'm not that person with the problem but just curious as you've come up with either bad suggestions or no suggestions to help others with similar predicaments. I know you're only a manager and bound by rules that are made up on the fly, but come on buddy. A little compassion for the senior who got ripped off. What would you do if it was your father?
Well honestly, considering the remark you made about my posts were bad suggestions, you don't really leave much for me to have any type of enticement to even reply.
But I don't exactly hang out on here, especially now which is the reason for the lack of postings. But I did mention in the earlier posts on this subject that I didn't know of any store charging a restocking fee. Since each store is privately owned, they can enforce their own set of rules (to a degree). While I am in no way saying what they did is right, because if you were to come into my store with the same product (brand new, unopened, resellable) with your receipt and photo ID. I personally would have not seen any reason to deny the return nor charge you any sort of "restocking fee" None of my 4 stores have ever charged a customer any type of fee for a return (in the way of a restocking fee).
Personally if I were in the situation (customer), I would not have let them charge me the restocking fee and would have taken it to another store and see what the other stores would say. Remember, valid products being returned are good for any store and not all stores apply the same return policies or have managers who are as strict.
While I will probably be told that I was not helpful since it seems that is all that my time here has resulted in, but let's be honest. I don't work at the store this return was done at. I have no way to force anyone at the another store to do anything. All that I can do is offer suggestions. My suggestion since I don't have much authority with this, would have been to take it to another store and see what they could have done. Perhaps talk to a manager at another store and say mention that you are interested in purchasing one but don't know if you would be using it and what their policy would be for a return with the receipt, unopened, resellable condition would be.
Unfortunately once that customer allowed them to charge them for the return, there really is nothing that can be done. Customer relations will state the same as any other store, and that each private store owner can enforce their own returns (especially if it means the product manufacturer won't credit the store and the store owner is to absorb the cost).
In this case, I don't see why a store would normally enforce a restocking fee. It was completely resellable and was not a cost to the store to resell it.