Well, I'm paraphrasing, but check it out at Canadian Tire chief shuffles management, tells employees to shape up - thestar.com
"We have to improve our performance", said Wetmore.
The article describes "a commitment to better serve customers of its stores, particularly in its lagging automotive business." Bring it on.
The articles says that Wetmore "put the remaining employees and dealers on notice they need to shape up." Hallelujah, Brother!
Note this name: Glenn Butt, VP "in charge of customer experience". Sounds like he needs an account on this site.
"They've had a spotty history in customer service,” said Brian Yarbrough. No kidding!
It was interesting to read what Mark Petrie, analyst with CIBC World Markets, wrote in a note to clients. “We have long believed that Canadian Tire had the potential for significant cost savings across the company".
That seems to contradict statement by many CTC defenders on this site: that the only way they can save a buck & keep the lights on is through crappy service and ridiculous return policies. Ha! Get your own act together, and you won't need to screw over you customer base.
It turns out that's this poor attitude may have to change, since "more employees will see their pay tied to performance". Here's hoping that's going to happen at the store level.
"We have to improve our performance", said Wetmore.
The article describes "a commitment to better serve customers of its stores, particularly in its lagging automotive business." Bring it on.
The articles says that Wetmore "put the remaining employees and dealers on notice they need to shape up." Hallelujah, Brother!
Note this name: Glenn Butt, VP "in charge of customer experience". Sounds like he needs an account on this site.
"They've had a spotty history in customer service,” said Brian Yarbrough. No kidding!
It was interesting to read what Mark Petrie, analyst with CIBC World Markets, wrote in a note to clients. “We have long believed that Canadian Tire had the potential for significant cost savings across the company".
That seems to contradict statement by many CTC defenders on this site: that the only way they can save a buck & keep the lights on is through crappy service and ridiculous return policies. Ha! Get your own act together, and you won't need to screw over you customer base.
It turns out that's this poor attitude may have to change, since "more employees will see their pay tied to performance". Here's hoping that's going to happen at the store level.