Well, it seems “The Mother’s Day Effect” has worn off,and the CT Reps are back to their old tricks.
Look what I ran across, over in the "No Warranty" thread (as if that was relevant).
Well i am going to eat some crow on this repair policy
Yes, more CT Reps like this poster
should be 'eating some crow'. Actually, quite a bit.
i made a phone call yesterday to Home Depot in Saskatoon to inquire about two products. A club cadet 42" riding lawn tractor and a John Deere model. I spoke to the seasonal Manager and asked abut the warranty.
Very interesting. Because I just called 1-800-668-2266, and spoke to Ethan about it.
However, I wasn’t interested in any warranty terms – just the refund policy, if it is defective.
(Why is it that all these CT Rep’s go on and on about the
warranty, when the real issue is the
refund policy? Very mystifying! They are always SO confused!)
One question was asked. I told her I was comparing retailers to decide which tractor to buy. The question posed was "If i buy this unit and it breaks down, what happens?"
Yup, I asked Ethan the exact same question (but didn’t start off with anything about a warranty).
Ethan told me I have “90 days to return it”, and I could get a refund if I didn’t want a replacement. Huh! I asked if that applies to defects, or only if I “change my mind”. He said, “there’s no difference”.
Based on the obviously bogus report by a CT Rep, I decided to ask Ethan about the difference between a ‘warranty’ and a ‘refund policy’. He said, “After the 90 day return period, it falls to the manufacturer’s warranty”.
Now, isn’t that interesting?
How come whenever a Consumer calls one of CT’s competitors, or a provincial Ministry, they always report being told the truth? Ii.e., that EVERY OTHER major retailer will provide a refund for a defective item?
The club cadet unit gets brought to an authorized repair depot and serviced under warranty. transportation to the facility is at the customers cost. JohN Deere is also serviced at John Deere authorized depot, but they will pick it up and transport it within a certain distance. the manager even noted that the policy was fairly standard across major retailers.
Now, isn’t that interesting, too?
How come whenever a CT Rep calls one of CT’s competitors or a provincial Ministry, they always report being
lied to? That they were told that EVERY OTHER major retailer has the SAME DAMN policies as CT?
Very, very strange.
(Now if only there were some logical explanation as to who is telling the lies here …)
Oh, and I also asked Ethan if the policies were different in Saskatchewan. He said there is “No difference”. Huh!
IN all fairness since a CT rep yesterday admitted that she didn't know there was no warranty items, we should represent ourselves equally as humble when we are wrong.
Huh. No why would a CT Rep view the simple statement, "you're right", as being “humble”? Maybe if your ego is really, really inflated, it 'feels' humble?
Nope, it’s just another day for the CT Liars.